Delores B.
Yelp
I have previously rated this restaurant as a 5 star and debated about adding this, but felt it was worthy due to a sudden change today. My husband and I were frequents at this restaurant and were totally in awe today by the food quality. We ordered our usual breakfast order, so we have had this food many times before. Today, we were served dry, flavorless potatoes, as the waitress came out and told us the manager didn't allow for potatoes to be served with onions only. They are on the menu with onions and peppers, but my husband has an allergy to the peppers. We have never been denied this request. We did ask to see the manager that had made that decision and she came out and said that was correct and they could not serve with just onions. She said since the restaurant is slow they could do or we could get with onions and peppers and pick out the peppers ourself. I found this very unusual in the customer service area, but anyway we said not to worry. So after we started eating and the potatoes were really flavorless, we asked the waitress to go ahead and have them make an order with the onions, as the manager had said since they were not busy. Well, we heard the waitress in the background say "now they want the onions". So within a few minutes the manager served us a plate of onions to add to our already cold potatoes. Very disappointing to be served like this, in a community restaurant we have been too many times. So that is the biggest problem.
A few other things contributing to my one star today: syrup was expired and I had to ask for an unexpired bottle, bacon was ordered extra crispy and it was cold and not crispy as all, over medium eggs had the white still runny. I did want to add these, however, due to the ordeal about the onions decided it would be better to take the bacon home and re cook rather than let the manager know. My husband ate the eggs, as he is not picky - but he did say they were not fully even hot.
The restaurant was clean and the waitresses were friendly as always. It was clear our waitress did not feel it was correct to bring potatoes out and tell customers they could not satisfy a custom order.
My thoughts - we need to find another breakfast spot. TOOJAYS should update their menu to say in bold letters no custom orders or consideration for allergies and make it know to the customer before they order. That is, if that is truly how the company wishes to do business going forward.
Again, very disappointing, as this has been our go to spot for a comfortable, relaxed breakfast for over a year now. This restaurant has no reason to have a manger that doesn't value customer service, as this is a community area and not a tourist trap.