Jessica H.
Yelp
This was one of the worst experiences of my life. Maybe it was my fault for thinking "gee, sunset would be a nice time to see the city from an observation deck!" But that dumbness on my part aside....
First off, this is way overpriced for just going up in an elevator. It's 10000% tourists and Rockefeller Center is just raking in the cash from this. The staff is unbelievably rude for the amount you pay. I mean, I guess no one ever said this is a customer service experience. But I was shocked at the yelling- maybe they're used to speaking to people all day who don't understand them so they think this is ok? Not sure, but I interacted with probably a dozen employees and they were all rude, yelling, and herding us like cattle.
There's zero educational component- you don't learn anything about the building architecture, what else goes on at 30 Rock, how tall the building is, even how many visitors they get daily/annually/whatever. I guess my expectations were too high.
When we were at the top I actually feared for my life. Crowd crush is a real thing. You are shoulder to shoulder with people and some get pretty irate about not being given a turn at the front to see the view. Seriously, I thought I was going to witness a fight a couple of times. There's no organization. There's no monitoring how long you've been up there for (on the bright side, you could probably stay all day if you wanted to!).
In summary, chalk this up to "I should have known better." But if you aren't a fan of super touristy spots, avoid this at all costs because it was worse than Times Square on a Friday night.