Diego Gorgazzi
Google
Went Snorkeling with the wales (I think it was about 4 hrs) and also Kayaking on a different day (free for one hour if staying at the hotel).
The lady at the front was very nice and spoke good English, and took our reservation for the whale watching/swimming/snorkeling part.
For the whale snorkeling, the lady in charge of the boat spoke most of the time in French, I tried my best to translate but sometimes she would specifically translate to English for my wife (so, I'd say we understood about 90% of everything). She was very insightful and respectful of the whales and their space.
In the boat, there was also another younger lady assisting and during the swim with the whales, she also held the buoy for whoever needed it.
The day we went there was also another lady from the Oceania institute talking about Whale research (almost all of it in French).
The experience of swimming and snorkeling in the deep ocean, watching momma whale and baby whale was amazing. We also saw a school of Dolphins.
The only complaint I'd have is the snorkeling gear they give you, the breathing tube, specifically, didn't seem too clean.
Oh, also, I thought it was very nice that they provide you with a wet suit, because that water is very cold, and the wet suit certainly helped.