Ninks100
Google
We booked this property for a relaxing glamping experience, but it turned out to be anything but.||When we arrived, the landlady rushed in, visibly irritated, and said they “weren’t ready for guests yet,” muttering her frustration with Booking.com for supposedly making another mistake. She never introduced herself and made us feel like we were intruding rather than paying guests.||The outdoor area looked neglected and poorly maintained. The hot tub water was slimy and clearly hadn’t been changed recently — you could see the mark where the previous water level had been. It wasn’t properly filled, and the water was lukewarm at best. We didn’t stay in long, as it simply didn’t feel clean or inviting.||Because the experience fell so far short of what was advertised, we spoke to the owner the next morning to ask if we could leave a day early and receive a refund for the second night. She agreed verbally and told us to confirm it in writing through Booking.com so she wouldn’t be charged commission for the cancelled night.||However, when Booking.com later contacted her to confirm the cancellation, she completely changed her story — claiming she had a “non-refundable” policy and refusing the refund she had promised. When we tried to discuss it with her directly, she was rude, dismissive, and hung up mid-conversation.||Booking.com support then told us that, without the owner’s cooperation, they couldn’t issue the refund either. Despite multiple calls and emails over several weeks, nothing has been resolved. The whole experience was frustrating, stressful, and deeply disappointing.||The cabin cost £165 per night, which was far from justified given the state of the facilities and the lack of professionalism shown. I would strongly advise future guests to think twice before booking here.