Torel Palace Lisbon

From the time we booked through check out, our experience was amazing! There are so many components to Torel Palace that are just amazing. The view from the top of the tower, their spa experience, their pools, restaurants, etc. they even did some laundry for us! The staff was so kind and fast throughout our stay. We also loved it because it was a bit separated out from the rest of the boutique or major hotels in Lisbon. You really are “center” to everything… everything is a 15-18 minute walk. That said, to get to Torel, you have to walk up a big hill/stairs. I believe typically there is a funicular that takes you up the big hill, but they were shutdown during our stay. Had it been active, it would have been a breeze. All in all, this was an amazing way to start our honeymoon with some of the best views in Lisbon. Would absolutely stay again and recommend to anyone!

Beautiful hotel, the room was stunning, the food was wonderful and the staff was so kind and helpful! Made us a fantastic dinner reservation for a traditional Portuguese meal our first night. Walking back up to the hotel was a bit tiring but worth it for the stunning views the hotel had to offer. Also very easy to just get a cab ride from the downtown area if you’re too tired to walk. The breakfast buffet was one of the best I’ve experienced, I wish I had stayed longer!

Short version: Incredibly overpriced for what it is. Plenty of nearby luxury hotels offer better rooms, locations, and service. Pros: The view is fantastic — breakfast overlooking the city is beautiful. That’s about it. Cons: We stayed six nights in the “Royal Suite with View” (~€600/night) for our anniversary. We’ve stayed in many luxury hotels, and this one fell far short. Service: They lost our luggage after check-in and couldn’t locate it for an hour. Staff communication was poor, and the front desk initially lied about comping a night before offering massages instead. Laundry pickup and delivery were repeatedly delayed or forgotten. Room: Large but badly designed — bathroom far from the bedroom with steps in between, low slanted ceilings, slippery marble shower, no comfortable TV setup, and connected bedside lamps that can’t be turned off individually. Breakfast: Watery eggs, small portions, and a weak buffet — more budget than boutique. Amenities: Pool looks nice but is freezing and unused. Spa smells like sewage at the entrance. “Gym” is tiny — barely fits one person. Location: Perched atop a very steep hill. The nearby funicular has been closed for ages, leaving few transit options and requiring constant uphill walks or Ubers. Bottom line: We left deeply disappointed. Torel Palace looks good on paper but fails in service, comfort, and convenience. Many better options nearby at similar or lower prices. Avoid.

One of the best hotels ever! Best views of Lisbon, attention to every detail, outstanding food and staff that will attend to your every need. One of the most beautiful boutique hotels in the world with exclusive access to a historic tower on property. Will definitely be coming back again!!!

Beautiful hotel in a quiet neighbourhood near central Lisbon. Room 28 (a Royal Room with a View) had a stunning view from the balcony, looking south across the city to the river. Staff very welcoming, friendly and helpful.

Sonja and the entire staff at Torel Palace — you were truly exceptional. We had our welcome cocktail, wedding party get ready at Torel and shared our first look there, and Sonja went above and beyond every single step of the way. She graciously allowed our entire crew to use the hotel for photos, the makeup team, bridal portraits — literally everything we needed. You even saved the day by making sure the vows were delivered to the bride. We honestly cannot express enough how grateful we are to the entire staff at Torel Palace. Sonja, you hit an absolute home run. Thank you from the bottom of our hearts. April + Andy

We had a wonderful stay at the beginning of July, fantastic location, attentive concierge/reception staff. Our room was lovely and the breakfast selection superb. My only feedback is that though the bar and restaurant staff are really friendly the service speed and frequency needs to be improved on the terrace and other outdoor areas. It was often hard to find staff/service was slow. It is also non exsistent around the pools. However saying this it would not stop us returning.

My stay at Torel Palace was unforgettable—the property is stunning, blending historic charm with modern elegance. The staff were warm and attentive, making me feel truly at home. The views and atmosphere made it a perfect retreat in the heart of the city.