Torel Palace Lisbon

We stayed 4 nights at Torel Palace in Lisbon and we chose it because of the location on one of the seven hills. Our Suite Imperial was a lovely room with view all over the city, the River bassin and the castle. Everything we needed was supplied. The staff is extremely friendly and helpful. The breakfast one of the best experiences of the place. On one day we had the chance to go up to the highest point of the hotel - the tower - a breathtaking view! The only negative point was the SPA area that was not what we expected from a ***** place. Everything else was just GREAT! Thank you again Lola and the whole Torel staff!

Over a 10 day trip from Porto to Lisbon, this was our final stay, which was an excellent ending to our journey. An incredibly kind staff with an excellent location to walk within the key areas of Lisbon. Although I don't believe it's stated on their site, they have a spire that overlooks the whole city from 360 degrees. I cannot extend my appreciation for this being a highlight of our trip to Portugal. For reference to other locations we stayed during our trip: - Maison Albar - Le Monumental - Vintage House - Torel Quinta de Vacaria (also would highly recommend)

More than a hotel, it was an experience. Tou feel you are in agreement palace villa. The ambience of the property, the rooms with 4 meter ceilings and the vista of all of Lisbon was only topped by the personal service of the staff. No request too large. We started with a guided tour of the property and heard about its history. Torel strives for what I call quiet luxury. From the bottle of bubbles waiting in our room, the linens, the breakfast in the solarium looking over the city. We have staid in 5* properties before which were very nice, but here it's the full package of Portugese culture in a boutique setting. Can't recommend it highly enough. JW

To start with the cons: we paid for one of the nicest rooms at the hotel - the balcony with hot tub. Upon arriving, the hot tub was broken and it seemed like it hadn’t been used for a long time. We were quite transparent with the staff that this was a huge decision making factor in selecting the room and honestly, the hotel itself. Over the course of our 4 day and 3 night stay the hot tub was not fixed. This put an unfortunate start to our experience if I’m being honest since it was something we had looked so forward to with the cool weather. The only other point I would highlight is that the location is on quite a steep hill which requires a lot of stairs and hills- so I would not say this is the most accessible hotel for anyone with mobility issues (but that goes for most of Lisbon). I would like to update my review to include we were issued a SIGNIFICANT refund! Now to the pros: The staff was quite kind and accommodating and was willing to find a way to work with us about the room not being up to its usual par, which we appreciated. The breakfast was so lovely and truly had an option for everyone, it was one of our favorite parts of the hotel. Additionally, the staff helped us arrange a taxi to the airport and even supplied us with “to go” breakfast boxes which included an assortment of items and orange juice which I thought was a very special touch. The property is also beautiful, and I thought for its age, well maintained.

The hotel is a charming place overlooking the city on a hill. The staff working there is nice, friendly and helpful. It’s located close enough that a quick Uber ride gets you everywhere. The views from the hotel veranda are amazing. The reason I gave it a 4 instead of a 5 is because when we first came in, we had no idea where to go, the staff instead of guiding us, we had to ask where the reception desk was, duh?! Secondly the breakfast buffet is good and the folks serving it are very nice but the made to order menu is very limited. For such an expensive place, I expect more.

From the time we booked through check out, our experience was amazing! There are so many components to Torel Palace that are just amazing. The view from the top of the tower, their spa experience, their pools, restaurants, etc. they even did some laundry for us! The staff was so kind and fast throughout our stay. We also loved it because it was a bit separated out from the rest of the boutique or major hotels in Lisbon. You really are “center” to everything… everything is a 15-18 minute walk. That said, to get to Torel, you have to walk up a big hill/stairs. I believe typically there is a funicular that takes you up the big hill, but they were shutdown during our stay. Had it been active, it would have been a breeze. All in all, this was an amazing way to start our honeymoon with some of the best views in Lisbon. Would absolutely stay again and recommend to anyone!

We began our honeymoon here in October and had a wonderful stay. We arrived early from our flight and the stuff was very kind in helping us with our luggage and we got to enjoy breakfast. Our room, the imperial suite, was absolutely stunning. The breakfast was delicious and we had a wonderful spa treatment. We came back for the last night of our honeymoon and the staff remembered us. We definitely look forward to returning in the future.

My stay at Torel Palace was nothing short of amazing! I would highly recommend this hotel to anyone visiting Lisbon. The staff was incredibly accommodating and attentive to every single one of my needs during my stay. Each team member I encountered was warm, friendly, and genuinely caring.||From the moment I arrived, I was greeted so graciously—my suitcases were taken right from my hands, and check-in took less than 10 minutes. I’ll never forget that first impression. It was clear that the staff truly values both the history of the palace and the comfort of their guests.||We also received a complimentary bottle of champagne and facials from the hotel, which I believe was in celebration of our wedding. It was such a thoughtful and memorable gesture.||My husband and I even took our pre-wedding photos at the palace, and the staff went above and beyond to make it a seamless experience. They allowed us to use virtually the entire property for our shoot and were so gracious throughout the process. I could tell they genuinely wanted us to have the best possible memories—and they succeeded.||We’ll always remember our wonderful experience at Torel Palace. It’s a truly beautiful hotel, full of charm, character, and impeccable design. My husband and I have already decided that we’ll be returning to celebrate our future anniversaries there.