Toronto Western Hospital

I was in at this hospital today at around 2:30 pm and I was very impressed and grateful for how they handled me and how they operate! I had a severe asthma attack and brought myself in to the hospital after not having able to breath properly for many hours. Once I entered, the front desk was extremely helpful in checking me in, to triage, tests, puffers, amazing nurses, doctor and had an x-ray. All of this happen in about 4 hours and I was extremely grateful to have come out with medicine, feeling much better and they practically saved me. I appreciate all the kindness and support from each staff and how they made me feel so taken care of. I thank you all for the 10/10 hospital experience.

The best experience you could have at a hospital. Hands down. I went into emergency. And ended up being admitted for surgery. My experience was nothing short of amazing. The nurses in the ER are kind and genuine. The ER doctor cared about everything and showed great compassion. The neurosurgery team came into the ER to let me know I would be admitted and explained everything and took great care. The surgery was flawless and left me with life altering results to feeling back to myself again. Dr. massicotte was the surgeon and he is very good at his job. The post op team was great. After my surgery I had a student nurse who will make an incredible nurse one day as she was meant to do that job. They never gave me a hard time and always checked in and anytime I asked for something they made sure they advocated for me. The physio team was diligent and extremely helpful. I will forever be greatful to Toronto Western Hospital for giving me my life back. I'm from our of town and was advised to go here because my local hospital is awful, and Toronto really put that in perspective for me. All I can say is thank you, this place knows how to treat people.

I had surgery a week ago. I was checked in with efficiency, kindness and professionalism. I hope I get the names right throughout but D-Rhonda, Sarah were great pre-op admissions and getting me to surgical team on time and being positive. In the next area, the folks who took my blood were friendly and warm, we joked around a little bit really relaxing me. Off to surgical O.R. Everyone in the O.R. Introduced themselves and told me what they do, very friendly and professional. Totally kept me calm and relax. Anesthesia administered and I woke up in Recovery. Feeling ok, no nausea, no pain yet. Jenna worked with me, waking me up and then dealing with my EKG monitor, with me throwing p waves and being AFib. Was in recovery a little longer then expected, due to my issues though it was normal. I was finally taken to my room where I met my care nurse Alexandra. Super nice, polite, friendly, very welcoming and giving me explanations for all my questions. The night shift nurse Rosie came on at 7:30pm and was just as nice. I was moved at midnight to the cardiac care floor as my AFib wasn’t stopping. My nurses on cardiac care were Yuma and Tanzen, again both very friendly and professional as they went through my vitals and explained my questions to me. These folks were with me until discharge later that day (5:00pm) was sent home was sorry to go as these people made my surgery and stay all the better. Was very impressed. Dr. Okrainec was excellent for my whole stay as well as the two other Doctors on his team (I forget their names, one female and one male, sorry) overall a solid 5 stars, if I had to say anything negative, I didn’t really want to walk through the food court on the way out but it’s how I had to leave to get to the parking. 😬😂. Best care anywhere!

Had a terrible experience here when my back was out. (Paramedics were very kind). Sat in the ambulance bay for a couple hours, finally got a semi secluded corner with curtain. Doctor came a few hours later, barely checked me and talked to me with contempt. No tests run, had to practically beg for pain relief and was treated like I was drug seeking. And then after super flippant treatment or lack there of had to try and get myself a cab while I can’t walk. Nurses just watched as my partner and I struggled and cried to put me in a wheel chair - one that another patient had offered me. Was in excruciating pain and ended up being bed ridden for a full month. * additionally, heard the nurses talking to an elderly man who was crying for his mother he was in so much pain. Heard them say to him “who are you calling for? Your mom? Well she’s not here”. Told him his pain was just anxiety and down played it. If you’re able to choose to go to another hospital, especially in an emergency, DO IT.

My boyfriend injured his knee and was rushed to the emergency room. He was kept there overnight while they ran tests and we were told he would receive an MRI. The next morning, we were informed there was no availability and he was sent home in a brace with crutches. We were told the hospital would contact us that same week to schedule the MRI. We never received a call. When we followed up ourselves, we were told the MRI request had been cancelled when he was discharged from the ER — something no one informed us about. We were then told the earliest available appointment was in May, despite the injury happening in January. After pushing for an earlier appointment, we were finally able to get the MRI moved up. Unfortunately, the scan did not even cover the correct area of his leg. Now he is left waiting yet again, still in significant pain and without clear answers about his injury. This experience has been incredibly frustrating and disappointing. The lack of communication, delays in care, and errors in imaging have prolonged his pain and recovery. We expected better coordination and follow-through, especially given the severity of his injury.

If I was only speaking about the amazing doctors and nurses I have encountered here then I would give 5 stars. The overall is affected because of how administration in the Neurosurgery department treated me years ago. (No, I will not ever let it go. It was dehumanizing) I come here because I have endocrinological issues due to a pituitary tumor which also requires me to have a VP shunt. So I see a few specialists here for that. Several years ago, for whatever reason, no matter how I tried and begged with the desk staff on the phone, no one ever returned my calls. All I wanted to do was keep on top of my health after a tumultuous shift in my life that displaced things. I just needed a little bit of empathy shown and maybe some guidance to make sure everything was okay with my health. I would call, ask for an MRI booking, appointment with the doctor or ANYTHING I could do to get my biannual MRIs booked. I was making that effort and asked for no favors. I am required to have this brain tumor monitored. No one was getting back to me. The same clerk would answer my calls every few days and always assure me she would look into it and get back to me. Or get another department to call me. No one EVER called me. But I kept up with it. I eventually took someone's advice and called the Ombudsman. He called and proceeded to gaslight me and tell me how "It can be hard once you become an adult to navigate and advocate for your own health." It was MY fault apparently that no one was answering my calls or returning them because I was no longer going to Sick Kids where they booked everything for you. I was in my early thirties and knew I had to call myself. What an unhelpful call. At least he got back to me I guess. Shame on whoever was in charge of those things at the time.

My dad has been staying at Toronto Western on the 8th floor, Unit 8B, and the nursing team has provided excellent care. I especially want to recognize my dad's resident doctor Olivier Renaud-Charest, who is incredibly caring, patiently explaining my dad's symptoms, diagnoses, and coming up with treatment plans; another resident doctor Ms. Gandhi who was a very supportive doctor, day nurse Jennifer L who is a great communicator, and night time nurse Ms. Rogella, who provides excellent services to my dad and PCA YangChen P., who is always willing to step in and help; and my dad's night nurse Gerald, who demonstrates outstanding medical knowledge and professionalism. We truly appreciate the dedication and compassion of the entire team. These staff members truly deserve all the recognition.

​I had to leave the Emergency Room tonight without receiving treatment because I felt completely unsafe. While I understand the staff is busy, the waiting room environment was unacceptable. There were people fighting and yelling, and the smell was terrible with someone constantly farting in the open. ​The chairs were extremely dirty and the whole area felt unmonitored. As someone looking for medical help for a painful injury, it was a very scary and overwhelming experience. I waited for three hours, but the lack of security and the aggressive behavior around me made it impossible to stay. It is deeply disappointing that a place of healing feels so high-risk and unsanitary for patients.

Last evening , Saturday, September 28, my daughter was admitted to the emergency ward at Toronto Western Hospital. She was given a battery of tests and each of the technicians was kind, respectful and professional. Once she was admitted to a cubicle in the emergency wing, she had the opportunity to meet the kindest, most professional one of all. He was a nurse named Steve. He was most compassionate and understanding and alleviated some my daughter's concerns. We are most grateful to Steve.

I see one specialist here in the Rheumatology Department, every 6 months. This is a well-run Department - they operate like the military - always on time, professional and precise.

My father went there a few weeks ago with stomach pain and vomiting, and we waited 12 hours to finally be seen by a doctor at emergency. They didn't even have enough space in emergency and we had to wait in the seating area for the majority of the time. During that 12 hour wait got our blood tested and urine testing done, but was not offered any food or water. Doctor said all the testing came back normal and it's "probably" just inflammation and we're told to go back to our family doctor in the morning for medication. After two weeks, we came back and advised the emergency room that his condition hasn't improved and has continued vomiting in a daily basis. Thought we're been sooner considering his condition and since he has already lost 20lbs since our last visit, but no. We've been waiting for another 12 before seeing a doctor again. They told us we need to be admitted for further testing and we've been waiting another 8 hours for a room (I'm writing this while here waiting, with my poor father now sleeping on seats in the emergency area hallway). We still don't have a room and we're waiting in the seating area. I heard this hospital is proposing a renovation soon, but instead of doing that, maybe they should hire some more staff, nurses and doctors instead, and improve services at emergency. The existing staff also look exhausted and could really use a hand. Stay away, drive 30 minutes to another hospital if you can, you'll probably be seen sooner.

Older Asian office clerk in the fracture clinic should NOT be working with people. After a 2.5 hour drive and waiting hours to be calle, I had to interrupt her text messaging with a look of irritation and arrogance from her instantly from me saying "excuse me" (interrupting her personal messaging) to ask how much longer to expect to wait (my son with 2 broken legs) because of the money due in the parking meter. First she could not find his name. Then asked if he registere, which I stated yes 2.5 hours ago. She went to the back room and came back stating it would be another 35-40 mins. Do they not realize some of their patients are in serious pain ? No waiting room chairs left available. Thank God when we came there was and my son was able to sit down. God forbid! Started writing this after finnnaaallyyy called to a room. No treatment team came yet so long review. First time I've said "I got the time" in forever. Wonder no how long it will be before a person presents themselves into the room to provide treatment of some kind ? ........

Went to emerge in horrible pain, online said two hour wait. About 10-15 homeless people in the waiting room, throwing up on the floor, pooping their pants and peeing on the floor. Spitting and coughing with no masks. Swearing and getting aggressive. And these people are being seen before regular sober citizens! What a messed up system. emergency room is filthy I'd never come here again. Feel very unsafe here with all these people sleeping on the floor and stumbling around almost falling on you.

I was recently admitted to Toronto Western's ER with acute appendicitis. The wait times were reasonable leading to a CT scan and a bed by 3am. During this wait, the admitting staff and ER nurses were doing an amazing job with friendliness, respect and professionalism constantly maintained. Once placed in a room to await surgery I was met with that same level of care. My thanks to Dr Fecso for coming in that evening to perform the appendectomy on what might have been short notice. My thanks to all the Doctors and nurses I met before and after the surgery. It was a profound experience of genuine medical need and heartfelt care that, as far as I'm concerned, went above and beyond a simple call of duty during these trying times. I am eternally grateful.

They cancelled my shoulder surgery TEN TIMES after they completely botched the first surgery because they are horrible people, providing me with no aftercare or any instructions and then blamed me for the botched surgery, and yesterday they cancelled it AGAIN and didn't give me any meds to bridge and they cancelled it because they judged gaslit me and drove me into full PTSD on purpose sent a very judgmental insulting and defamating report on me and now I have no surgery now because they are evil psychopaths! NEVER SEE Dr Leroux or Dr Christian at the fracture clinic and sue them immediately I'll never recover from this hell they put me through and they cost me my life I can't go on anymore my death in on their hands

Great hospital! All it needs it to offer more transparency about the public art on display IN the hospital! ;-) We should be abled to find that info online on their website, or on Google or even Yelp!

Really disconcerting intake staff at emergency entrance...speak to their co workers in tagalo while speaking to you in English. Then I found the most inept nurses, she left me with the needle in my vain causing a huge blood filled bubble. Pretty scary....my migraine was twice as bad by then. Doctor was awesome, I had very little transit while he took care that all tests were done in my room. Diagnose me and treated me with a combo of different meds which worked in a few minutes. Doctors 5 stars Intake staff 1 star Nurses 0 stars

The doctor I saw today for a follow up on a spinal fusion I had a year and half ago was so rude to me. I asked if he had any suggestions on what I could do moving forward as my condition has worsened since the surgery. His answer to me was "you have already asked me and I'm sick of it and don't want to hear my questions again. I'm really confused as to why I go for a follow up to be told I'm worse and no suggestions on what to do. This hospital needs to learn to be more considerate. I left so upset. I feel this surgeon has ruined my life. I can't walk far I'm always in pain. And he thinks he's done a "brilliant" job. I wish I never went there.

Wanted to like this hospital. They simply do not care. I recently went there for a foot injury and a couple of leg scars. They told me to go home. Just imagine (in a perfect world) if we could recoup all those wasted tax dollars and use them for quality health care in the private sector? Public health care sucks...

January 2020 I had a 10 hour spinal surgery and was here for 6.5 weeks until I was sent to rehab. COVID started while I was here. The staff are amazing. My surgeon Dr. Stephen Lewis is a spinal engineer extraordinaire! He's one of the best in the world and I was lucky enough to get him. Being in hospital for so long gave me an education and better understanding of how our healthcare system works and where it's flawed. I waited 3 years for this surgery. My surgeon is at Sick Kids on Thursdays and he saw me that day. What are you doing here? No beds so no surgeries that day. I needed another surgery November 2020 as I had an infection in a pocket of fluid. Urgent I was told. January 2021 is when they got me a bed. So let's me kinder to our doctors and nurses. I'm going back next week to have the third and hopefully last surgery. I was there yesterday for pre-op tests. The only thing I dread is being poked with the needles for blood work and IVs.

Horrendous hospital. Unfortunately this is the hospital I have to go to for the condition that I have and currently trying to get private care even if I have to pay because this is the worst place I've ever been. When I was in a two day surgery - the doctor took a personal call while I was laying on the table and he was completing a procedure. Another person that worked there tried to force me to sign a document that enables the hospital to use my results in experiments. Everyone I met at this hospital was unprofessional, not kind and make you feel so uncomfortable and like a number. Should be ashamed of themselves!

I definitely agree with all patients giving this hospital less than 1 star. Especially the neurosurgery department. My neurologist sent the referral to this clinic as I have serious spine issues. This happen in December 2022; I never receive a call from anybody for about a month. I understood from my neurologist office they sent the referral to dr. Taufik Valiante's office. End of December I called its office and after several days of trying I was able to get the office assistant Olga on the phone. After several discussions I eventually got the confirmation, they received the referral and I have to wait for at least a month to get through dr's selection(??). A month later I called the office again and I was told my referral went to another neurosurgeon as dr. Taufik will not take my case. Please note that I never been called back to be told about this change. My new neurosurgeon to verify my referral is dr. Nielsen. I called its office and after a few days of trying I was able to talk to his office assistant, Shakina. Back and forth with her as she couldn't find the fax referral!!! - they are just a few doors apart(!!). I requested a call back for follow up just to make sure they got my paperwork; never been called back. After another month I called again and asked Shakima to confirm their office have my paperwork. She promised to call back - never received any call from them. Please note: it's been 3 months for waiting to get just a confirmation they got my referral!!! I'm not sure what is happening in this clinic - these office assistants have no empathy for sick people; they look like they have been hired without any training on how to manage the patients, how to talk to them and most importantly, how to take care of them. Isn't this their primary job description? Very unprofessional and actually very rude!! At this moment I cannot rate any dr in this department as I'm still waiting to at least talk to them; however, I can rate their office assistants to the lowest rate possible. I hope my review will at least give possible other patients something to think about; however, what I really hope is to have the two drs read this review and do something about their office.

Went to ER with fractured pelvis (had already been xray'd in Markham) and was left sitting without meds, water or food for 13.5 hours before finally being given a bed. This was many hours after being told I had to spend the night. When the orderly wheeled me to my room he just dumped me out without showing me where anything was or how to call nurses. No pillow, no blanket, no meds, no care or attention. I shuffle into the hall and finally a nurse comes so I can ask for the things I need. In the morning I still have to wait hours for the ultrasound and physiotherapist assessments and again was not given food or water. I had to ask 4 times for lunch which finally came at 3:30p (and appeared to be a thrown together assortment of leftover plates). This is not any kind of place for care or healing. It was literally one of the most miserable, lonely and fearful nights of my life. If given the choice, Western Emergency would be the LAST place I would go to if I needed medical care.

I wish I could give this place below ----0 I download this app just to say how bad this hospital is the nurses are very rude and disorganized they don't care about anything and I would never want to go here again I rather pay to go somewhere else during covid they are even worse don't go here at alll or else you will regret it Don't go here please horrible I can't describe how bad this place is they should honestly get HR to go check out that place the nurses and doctors are very disrespectful and rude towards patients all they do is laugh at people I wish this place was shut down that's how bad it is

I will never take my loved one to this hospital ever again. I have to say, that it has been my experience that the doctors in which I have dealt with on more than one visit, have all been professional and quite good. However, the nursing staff on all occasions was another story. Not only rude and dismissive, but also negligent. They failed to set up in-home nursing visits that were required starting that evening of discharge, and I had to call THREE different nurses after all said they would set it up. After each nurse saying that, I kept calling the nursing agency and they kept telling me the request had not been sent in. They too even tried to call the nursing station to have the request in. On the 3rd attempt to call them to have the 3rd nurse put in the request for the 3rd time, as it clearly hadn't been done, rather than apologizing, I got attitude and was told that "that's fine" that the patient was without their required medication as they failed to have the nursing visits scheduled until l the next day because they failed to put in the request 3 different times -which could have had dire consequences. Ah, no it is not fine. What is even more upsetting is that I called UHN Patient Relations Dept and left a message on 2 different occasions to have the issues addressed in hopes of it not happening again to others, and the Patients Relation Dept never bothered to call me back. They say it may take up to 5 days to return your call but it's been over 5 months and I never heard a reply from them. I guess they don't care about negligence and probably were more worried about a lawsuit than ensuring that patients get quality care. If they aren't even willing to try to address the problem to prevent it from happening again, then we can only expect poor quality of care that could have had/could have, potentially life threatening consequences sending a patient home without measure in place to ensure they continue to get their required care as needed. Just unacceptable and negligent. As I said, I will never send my loved one to any UHN hospital if I can avoid it due to the failure to address failures to ensure they are prevented. I also see, I am not the only one that the patient relations dept has failed to help or even acknowledge.

This place is a total mess. My husband came here and actually got worse with a reaction from medication. The staff are extremely rude and uncaring. The nurses are NOT PROFESSIONAL. They allow patients to lay in filth for days. Patients asks for water and was given some 3 hours later. Doctors check in on patients when they're asleep and don't bother to wake them up with needed information. Are the workers here even human? They seem robotic and uncaring. I plan on making several complaints. PLEASE don't take your loved ones to this joke of a hospital known as Toronto Western.

Someone went here today for surgery they threw him out right after they did not give him any prescriptions for pain painkillers or antibiotics a few years ago they gave this guy brain surgery promising a cure for his parkinsons disease he ended up much worse after the surgery he couldn't even walk properly after the surgery now he has to use a wheelchair.

Ever since my mid 60's (I'm now 76) I have experienced different issues that are new to me... and as one gets older the challenge is to realize that every new issue doesn't mean you are going to meet your maker. Well, I started going to the TWH emergency with the first issue and have always gone to them ever since. They are just a totally caring, helpful and professonally functioning emergency department.. sometimes there's a wait but let's face it.. the worst emergencies come first. They have always treated me with immense respect and sometimes I just feel foolish for perhaps over-reactiing, yet they have never made me feel that way. I rate them a full 5 stars and will always choose TWH emergency when I am in Toronto and need help.. Thank you to everyone there and a special thank you for being there during these dangerous pandemic days.

Since my last review, I have only had good experiences with the family health team. They have a better system to make appointments. They have great access to MDs and NPs who will see you within the week. They even have a pregnancy program for those wishing to stay with the team throughout the pregnancy.

Dr Fehlings is very rude, and should be treated for his anxiety. My Dog has better manners! He ruined my neck. It is a mess from a Tumour removed and then a fusion.My Neurologist hates him/lol He should have been responsible fr my pain mgmt, as he caused me excruciating pain, and he never has. Rude, Arrogant, . He should be treated for his Anxiety!! Yes

WORSE HOSPITAL IN TORONTO. Wish I can select 0 stars The nurses are rude and doctor's not all but most are very rude and honestly not very experienced. I was there yesterday because I had nerve pain which apparently my doctor's doesn't know what that is. And I qoute "I don't know what nerve pain is " He didn't help me at all. Instead went to one of the nurses at the desk and started laughing at ME. So I walked out. Still annoyed that I didn't tell him off. Anyways TEACH YOUR "DOCTORS" SOME MANNERS or get some what actually knows what they're doing. Never going back there again . Even if my life depends on it because they probably wouldn't even examine you well or probably laugh at you.

Worst hospital in the city. Negligent doctors and nurses. Telling me they're too short staffed to allow my mom to take a shower, but for the 3 hours I was there, a group of nurses are talking over coffee 6 ft away from the Bed she was in. Left her bed pan unchanged after multiple calls for assistance over the course of 4 hours to the point where I had to interrupt the receptionist who was flirting with an EMS driver to get on it before I removed it myself from the room. Clumsy doctor came in to do an echocardiogram and turned the bed without being aware of his surroundings; knocking over the fan, cellphone and charger as well are the oxygen tube that was hooked up to my mother. She went without oxygen for 1 hour unbeknownst to to this bull in a china shop. Extremely unprofessional, discourteous, and downright negligent staff at this location. I would never recommend this hospital to anyone who has the choice of going somewhere else.

It's hard to categorize an entire hospital based on specific individual experiences, so I'm really going to comment more on the system at Emergency. My dad went in for something minor, but at the time I wasn't 100% sure. It took me a bit to find the Emergency department because from the main north entrance, the signs lead you to a set of double doors non staff can't get into. I spent the next few minutes trying to find an alternate route from inside. I finally gave up and went around from the outside. It was the weekend, and the waiting area seemed normally full. I couldn't find my father which meant he was being seen inside. I know my way around hospitals as I used to work at one. I go to try and get in but the door is locked. The security guard comes running over to ask me where I was going. He wasn't rude, but very stern. I explained to him I was trying to find my father. He gave me a visitor sticker and told me to get in line at the registration desk. After a patient leave they call in another patient from the waiting area. How was I supposed to get in? Did that mean I needed to get a number just to get to the registration desk? After 5 minutes of wait, a paramedic arrives and heads in the emerge unit with a stretcher, and I just follow. After getting in, I know patient names are usually posted on a board indicating their bed number. But I couldn't find my dad's name. I try my best to get the ward clerk's attention without being demanding, but she did everything she could to not see me. Eventually after a minute or so she finally acknowledges me, and with a long sigh tells me where he is. The nurse and doctors were fine, and even the overall wait time was acceptable, but the process just to get in, and the overall experience is just so discouraging. I know staff have it hard, I've been on the other end, but they have to be aware especially in that department that they'll get concerned family desperately trying to find their loved ones. From having to pay $8 an hour for parking, not being able to easily get in or locate a patient, then getting served by some people who obviously would be somewhere else is disappointing.

Coming from Northern Ontario, the lobby foot traffic was incredible, but once you get up on the clinic floors (we were in neurosurgery) the atmosphere is calm & relaxed. I must say I'm a veteran of the bad old days (mid 90's) at various Toronto hospitals and clinics and must say that they've done a good job in making the clinics a much more relaxed atmosphere. Clinic and Doctor, top notch, looking forward to surgery in a few months so we can do a review then on the whole process, not just the intitial appointment

Fracture clinic at Toronto Western has an incompetent administration team. We've waited 3 hours for an x Ray, on two separate visits, with NO reasonable explanation. We had an appointment. We were given a number, waited patiently, watched others that came after us get a call for an x Ray before us, asked if we were on record for an x ray, but got nothing, except attitude. Three hours later, when the waiting room was emptied of patients, (this happened to us twice, even though we asked what was happening), we were called. Our doctors were on point. Thank you. The fracture clinic administration staff were sub substandard. Twice is NOT a charm. NOT IMPRESSED. XRAY Receptionist on June 28, 2019 does not deserve her job.

The Portuguese receptionist at 11:45am on feb 13th, 2017 at the blood specimen lab turned me down and told me to go elsewhere. I always get blood done here. My endocrinologist is within the UHN, she was quite rude. The requisition should be in the UHN system. I spoke with the admission at the hospital and they told me that I should have never been denied. I spoke to her supervisor and they gave me a number to wait a half hour. She called my Doctor and told me I better hope the doctor returns her call. Very rude. The lady also turned down other people and was rude to other people. I've never been treated like this, ever! I had to travel from Etobicoke, I had to fast and I am a diabetic. In the end I was again turned away. It was a very, very unpleasant experience...

Took my friend for ankle surgery (day surgery) and spent some quality time in the POCU. Joe at the admitting desk was fantastic! He has a great attitude and was able to answer all of our questions and keep keep us laughing. I'm not sure hospital staff get enough compliments as they usually see us at our worst. Joe was great.

Went into the emergency room with head and facial pain. After waiting two hours for my name to be called, I collapsed on the floor due to dizziness while trying to walk to the bed they told me to go to. Instead of getting a wheelchair or stretcher to get me to the room, the nurse told me to get up as I was just walking (before my legs buckled from under me). When I tried to explain that I couldn't get up, she tried to drag me to my feet. When that didn't work, she had a coworker grab one arm while she grabbed the other, and they proceeded to lift me up, and forcibly take me to the room. I was still disoriented at the time, and could hardly see. After being brought into the room, the nurse proceeded to tell me that I was having a migraine (I was not; I've had them since my teens and know what they appear as), and that they would be starting an IV to give me migraine meds. I tried to explain to her, as I had to the triage nurse initially, that I wasn't having a migraine, it felt like something was wrong with my sinus. I tried explaining this again to the resident when he came in, and was once more ignored and told that they knew that it was a migraine. Once the migraine medication proved ineffective, the resident had the nurse give me an Ativan, and sent me home disoriented, telling me that my migraine was being caused by stress. Once again, I told them that it wasn't a migraine, there was something wrong with my sinus. Instead of listening, and simply examining the sinus, they sent me home in as much pain as I started with, after giving me a medication that left me intoxicated. The end result? Medications that were unnecessary, and a quick trip to my family doctor the next day, as the pain was at the same level as the day before, proved what I was trying to tell the emergency room staff my whole stay. I had a major sinus infection that had caused a lot of swelling to go with the pain and dizziness. All I can say is that unless you want an experience that borders on medical malpractice, stay far away from this hospital's emergency room.

It's 715/730 am July 24 east wing medical imaging TWH. I was here to bring a friend for a CT scan. We were fine and were able to follow directions and register via the telephone without difficulty. What I am annoyed at and what I observed was the less than warm manner in which the registration clerk treated patients. It's the beginning of the day, not the end she shouldn't be tired and cranky already! She was short with the patients and dismissive and at times abrupt. Patients are anxious coming here, and they should be treated with a little kindness and respect. Please see what you can do by ensuring your clerical staff, are friendly and kindly with the patients.

No eye surgery and no management accountability I was told by Dr. Buys at the Glaucoma Clinic on January 31/18, that without a trabeculectomy I would be blind within a year. The procedure was scheduled for February 20/18. But on February 16/18, I received a telephone call from the clinic receptionist that I had been cancelled. The excuse? A "nursing shortage". Patients are being used as pawns in negotiations between nurses' unions and hospital management just as students are used as bargaining pawns in negotiations between teachers' unions and school boards. I was verbally re-scheduled for April 17/18. This delay means my vision deteriorates and I will now be blind within an even shorter timeframe. I have no confidence any date will be honoured by any ophthalmologist at TWH. They lied to me once and they will do so again. I had my family physician fill out their Pre-Operative History form which is now useless and must be redone. I paid for a round trip Porter Air flight ($515.56) to Toronto and three nights at a hotel ($664.53) which is over a thousand-dollar loss for me because of the callous and incompetent actions of TWH staff. "Sorry for the inconvenience" they say. What a pile of bull.

Urine on the floor, patients not fed, medication not given on time or at all. The staff seems to think its funny when an immobile patient has an accident. The staff thinks its okay to leave a full commode sitting by someone's bedside for hours. A patient should not have to beg for wash water or clean sheets. They should not be called names. They should not have obscenities shouted at them. The nursing staff is an abomination. If the patient complains, they are treated worse. If family complains, they are ignored. If you have a loved one in this hospital, do whatever you can to get them transferred. This place should be shut down. I am giving it one star because the website demands a rating. It doesn't deserve this star.

On July 03, 2018 I went to Toronto Western Hospital for Deep Brain Stimulation and drug pump replacement producer at the same time. When I was in the operating room about 6 hours, my family members were being updated at all the time. All staff were very kind, caring, friendly and compassionate.They did everything to make me feel comfortable. I am so thankful for whatever they have done for me to make me feel better.

Terrible experience visiting from USA on Saturday night, with nearly all the staff. I'm 28 with 4 heart surgeries. Went to ER barely able to breath with my left face and arm numb 100% sober. Especially nurse Ariel I believe it was the worst. Absolutely unbelievable what they are getting away with. Rude as all hell, would not remove the horrible IV job. They did not give me a heads up about in the first place. "Drawing a little blood" and running a IV are two different things where I'm from. And if it's painful they should move it somewhere else. Staff Constantly running out of the room just go to chat and would not move my IV to another location, even after demanding. Cannot believe I have to pay for this service as well. What the hell . Go to another one..

Growing up in Mississauga, I was spoiled by living near a really great Hospital, and unfortunately now that I live downtown I can say I now have visited the worst hospital of my life. Long wait times in the ER, rude receptionists and attendants and nurses that give you the feeling they hate their jobs and don't want to be there. Even when you are there, people refuse acknowledge you. Unless you have been shot, stabbed or in a horrific car accident you will be waiting a very long time in the ER, and follow up visits are just as bad. Tip...if you are injured or need medical attention, go on a Monday morning when it is slower. If you go here on a weekend or during the week after 4pm you will be waiting for hours.

This is my first time interacting with the Canadian medical system, and it was quite interesting. I went to the emergency room because I was having sharp pains in my knee. I hobbled in, and it was not obvious on what I needed to do. I was asked by the security guard if I was visiting someone or if I needed to see a doctor. I told him that i needed to see a doctor, and I was told to wait for the triage nurse. The state of the waiting room is pretty horrible. The chairs are falling apart and the smell was bad. The experience with the staff was good. I was seen by the triage nurse within 15-20 minutes. While waiting to get registered, I went to use the washroom. I couldn't believe how disgusting it was. Now I knew where the smell in the waiting room was coming from. Mind you, the washroom is down the hall from the waiting area. Why is the washroom so gross in a hospital?! There wasn't even soap to wash your hands! Doesn't good health start with cleanliness?!?!? Anyway, the service I received was good. I was seen by a doctor in a very reasonable amount of time. It'll be interesting to see what my bill will be since I'm not a Canadian citizen and I have health coverage in the states. I was incredibly put off by the cleanliness of the place. I have never been in a hospital so unsanitary.

When I fell off the thread mill... stop laughing... I was referred to TWH's hand clinic. The clinic occupies one of the building's entire second floor with its own registration desk, a set of physiotherapists and doctors. The intern was juvenile (meaning bad) but the doctor that saw me was excellent. I was in pain so I could not get their names and could understand only half of what they were saying. I was on therapy for five months and my physiotherapist taught me several hand exercises to help me move my hands again. You need a blue card for every visit but if you lost it, you can go on the first floor and request for a new one. For free. Line is about 20 minutes though... This hospital also has one of the best neurologists. I see a neurologists here and always give me enough information on what to do. Will I come back? I hope not! I don't intend to get sick the next few weeks, or few years. Those threadmills are dangerous. You've been warned.

I went to the emergency room because I was having very bad period cramps. They were so bad I was throwing up. I was in agony and I didn't know what to do. So I took a cab to the ER. The intake was fine. Not friendly but not rude. She took my temp and blood pressure and put a thing on my finger all at the same time without telling me what she was going to do. That was a bit strange. I waited a while and eventually saw a doctor. It was a male doctor who said "so it's just period cramps?" I explained that it was abnormal for me to be throwing up due to cramps but he was useless. He wanted to do an internal exam. I said "I am bleeding." He said, that is fine. A young gay male nurse came over and gave me a cup to pee in. I went in the washroom wearing a flimsy gown and pissed into the cup. There was no one else in the ER at that time, I was the only one in the waiting room when they brought me in. I came out of the washroom and overheard the gay male nurse say to another person working something to the effect of "on period bleeding internal nasty". I glared at him and he looked shocked and embarrassed. I should have made this young gay male nurse come assist on my internal exam so that my "nasty" bloody vagina would haunt his dreams. I left before the internal exam and didn't bother to wait for the pee to come back. (They were doing a pregnancy test.) I yelled as I was leaving. "You've got my number call me if I'm pregnant." Totally unprofessional.

Horrible experience in ER, 8B ward- Should change the entire team in this team in this ward or shut down. My mother had pancreatic cancer and was sent to Emergency room (ER) in Toronto Western Hospital (TWH) because of stroke and infection. However, the staff in TWH lacked of skills to do simple thing such as insertion of saline lock for starting intravenous (IV) antibiotics. My poor mom had to go through several trials before it was successfully done by the staff there and in 8B as well because of leaking saline lock. In fact my mom had port-a-cath for IV or blood taking but no nurses in the ER knew how to do it or only 1 nurse or educator in 8B can do it. Ironically, my mom got the port-a-cath inserted into her body originally in TWH. Moreover, most of the nurses and PSWs did not have any interest in working in 8B ward at all. It took more than an hour for the staff to answer the patients' call bells. The staff also said that it was difficult to find commode for my mom to pee. 8B inpatient ward should be shut down entirely as majority of the nurses and PSW had no interest working there. The staff doctor especially Dr Lewis had no respect or compassion for the patient. While going through a very difficult time, my sister and I experienced a lot of pressure from the medical team and especially from Dr Lewis as they tried very hard to push my mom leaving the hospital and go to pallative care unit or hospice after only staying 1 day there. My poor mom got new stroke for one side on Day 3 in the hospital. I had to do suction, change diapers and re-position my mom most of the times as we asked the staff to do it and they did not do it or take long time for coming to do it. My mom could not eat or drink and there was a big sign in front of her bed clearly stating "NO FOOD and DRINK". However, the staff still tried to give my mom oral pills. So ironical!!! One day, my mom was left with diaper open twice by a nurse for an hour because the nurse said that she needed to attend another patient's call bell for urgency. I had to ask for specially mattress for my mom in order to prevent bedsore but the nurse said that the doctor need to order. Later the nurse said that the charge nurse will order after clarification. Ironically, 8B ward is called "STROKE UNIT" and this simple mattress stuff should be most needed by the patients in the stroke unit. My poor mom could not speak and move and was not given any bed bath for one week. My mom finally died in the ward. When we rang the call bell after she died, nobody even came to attend to my mom for couples of hours. Therefore, if you want your loved ones die ASAP, please send them to TWH.

My name is Tran Nguyet ..i I ' d like to thank you Dr Overgaard cardiologist & all Nurses@ Western Hospital Toronto Division Angiogram June 13/2017. ( room 17 ) .Dr Overgaard is the Best Dr with patients and all staff this division so kindness too..Thank you so much..!

I went with my brother, disable man, for the 8:30 AM appointment for cataract consultation. Around 10:20 AM on our enquiry how long we should wait to see the doctor the answer was, "It could be up to 4 PM". It sounded, as it was a normal thing. We could not believe it!! The doctor was very busy going from one room to another. I felt ashamed for such a respectful specialist working in so badly organized environment, and I was sorry for the patients. The hospital should not blame the Canadian Health system. It should look more closely who is in charge; do these people have the ability to meet the requirements of their work positions. If not, more capable individuals should replace them. Tamara Bukhanov

My dad came here to have knee replacement surgery. The operation went fine, but he had some complications afterwards. Gout & a blood clot in his lung. So he stayed longer than was expected. But the nurses & doctors were good. This location's a bit far for us since we live in North York. And the hospital looks a little dated. But this seems to be a decent hospital. Just be careful of the food court. Druxy's is a nightmare.

The doctors and nurses were all AMAZING. I cannot give 5 starts as the security at emergency are awful heartless "human beings". Today Dec 21 2017 my dad was heading into brain surgery and I had just parked in emerg. I didn't have my visa on my and i just wanted to run up to kiss my father good luck in his life and death emergency. I told the security guard my situation and he said "bank machine is across the street". He was a tall bald man. This happened at 9:00am. I even offered to leave my wallet with him and said I would be back in a few minutes. I don't wish ill on anyone but hope one day when he needs human kindness from another that they also turn their back on him. Our brain surgeon on the other hand was kind, knoweldeable and a life saver.!

My son is here recovering after major surgery. There have been complications and the nurses and doctors have been amazing!! They are allowing us to stay with him all day and have answered all of our questions honestly and patiently. Dr. Stephen Lewis his surgeon has gone out of his way to make my son's recovery as easy as possible. He visited my son on his day off! I was so thankful for that. It's still early in the process but we are extremely happy with the care we have been shown here. Wonderful hospital!

I thought the people in the blood lab were nice but the people for exrays examination need to learn bed Side manners and be nice and kind to the patients and treat the person in a exray correctly because of covid 19 doesn't mean we should treat a person, as a patient as a number giving ordereds and in a rush to do utra sound causes anxiety on the patient. We all need good treatment. The utra sound lady that pressed on me I think she was rough and in a rush to not let me take a break. I'm a unsatisfied patient. Utrasound machine have wheels and they harmed me rolling to fast on my stomach. It wasn't pleasant. Please notify drs to be more gentle kind understanding and take their time. It's good to know if a person has a skin condition to press the machine nicely on the skin and not so hard and rough. Some peoplle are more sensitive skin type then others etc. We need respect as a patient to examine patients and make sure the Dr knows what they are doing. Not every patient wants to be diminished how would a Dr feel if it was done on them. Put yourself in the patients shoes.

Toronto Western Hospital is the worst hospital I'm had the misfortune to stay overnight at. The nurses in the morning and early evening shift in the Emergency Ward were rude and condescending. It's my first time overnight at a hospital and I needed to used the washroom a couple times during the 14 hour ordeal. Naturally I will need to releave myself which requires removing the monitor sensors attached to my chest area. The nurse blurted that I don't know how to removed them properly which is by the extension cable connector -if you mentioned that at the beginning I wouldn't be doing it wrong. You have to buzz multiple times to get assistance. By contrast the late-night male nurse was actually pretty good tempered and polite in comparison.

I noticed this place is really amazing for neuro or ortho... But definitely not women's issues. Have a broken bone, or numbness in a limb? This hospital will go above and beyond. They're caring, attentive, explorative, and don't rush you out the door. For a woman's issue, they'll give you a Tylenol and tell you they need your bed for the homeless person who needs to fill their oxy prescription.

Wow, I can't believe no one has written on Toronto Western Hospital. It's a busy, busy place. My review isn't because i was there myself; it's because my dad was there but I was visiting him almost every day for about a week. He was in the internal medicine department where the doctors were very friendly and, despite being super busy (I'm sure doctors are super busy all the time in hospitals), always followed up on my questions about my father's condition. It's not a bad place to have to spend time if you have to go visit someone who's in there. There's a few decent places downstairs including a timothy's in the lobby where you can grab a latte. The lobby did have a funny smell the whole time I was in and out of there. Not sure what it was, but it wasn't particularly 'hospital' smell, and more like something was 'off'. But if there's a hospital to go to in the city, this is one that seems to really care about their patients. I'm sure, considering how many people are in and out, it's not always consistent, and my experience is but one, but my experience was good.