Jason P.
Google
When we arrived there appeared to be a line of 10 or so (two pairs of 2 and a large family) just inside the gate but it was not at all clear what the line was for (no signage). There was a person at the front of the line giving information to a couple and essentially blocking access to where I assume you can buy tickets. Was she staff? A private guide? Just a friend who knows a bit about the tower? She had nothing to identify her as staff. We waited 10 or so minutes for the line to move or for some acknowledgement from this person but neither happened. Some people in this time had arrived, waited some minutes and left. We decided that maybe we were standing in a line for no reason so we attempted to see if there was a ticket office around the corner but we were stopped by this person and rather rudely told to just wait - no explanation for what we were waiting for or how long. Would we have to wait another 10+ minutes for the next couple to get the same information and then again for the family? Who knows. We left disappointed at not even being able to see the Torre or views.
It wasn't the worst experience (hence 2* and not 1), just disappointing and a waste of time. It is nice from the outside and I'm sure nice inside. Please note, we speak and read Spanish so it was not a language barrier, just unorganised and unclear.