Torrid

Eh. It's mid. Used to have a happy staff and it was always cheerful. It's almost like a new person came in and sucked all the cheer from their lives or something. Oof! Oh well. I'll be looking elsewhere if I need anything from torrid. Maybe I'll come back and check it out in a few years.

Not pleased with the customer service in this location. I am a big time shopper of Torrid. I used to visit the Woodbridge location in which closed earlier this year. I felt so out of place . No one greeted me and my sister coming in.. no one asked if we needed help or nothing but than other people coming in were greeted and helped. My thought was because we were Hispanic? Hate to call it that .. but it was so uncomfortable. Never visiting again.

Love going to this store..I live out of the area, and do not mind the long drive to the store..this location has more of a selection than some of the other stores..everyone is so nice ESPECIALLY KAITLYN..she goes above and beyond to help the customer. She is so friendly and professional. My new go place every week now!

I absolutely love this store. Kaitlyn and everyone else always goes above and beyond to help me find something to wear and I never leave the store without something. They are always so professional and helpful and so very nice and kind. I always look forward to shopping at this location.

Very nice staff. Most accommodating store by far from Ocean County to Middlesex County

I’ve edited this from 1 ⭐️ to 5 ⭐️…. Here’s why 1 ⭐️ reason initially : There is serious attitude by the store reps here. I placed an online order on 9/8. The info given says to wait 14 business days. And also doesn’t give tracking so my order was going directly to the store. Here it is 9/27. I decided to call customer service and ask if they have any information regarding my letter that was shipped to the store. They tell me that it was signed by a representative in the store on 9/23 and that the store is closed at the moment. Apparently customer service is in some other country and doesn’t realize that It is noon time here. So I tell them don’t worry about calling the store, I will do it. I called the store and the person I spoke to had serious attitude and said it’s in the expired bin and when I asked her why I wasn’t contacted, she immediately said the email probably went to spam and I said to her it did not go to spam because there was no email and I’ve checked the spam. I’ve checked all email folders. Just to make sure that I’m not overlooking it. There’s nothing and she said we don’t call the customer either. When would you like to come pick it up? At this point, I’m so frustrated because, I don’t want to deal with attitude. I don’t want to deal with customer service that doesn’t give you the appropriate shipping information. It consistently tells me that it’s still being shipped. There’s no tracking number and I don’t want to deal with attitude at the store. As a customer service representative for over 40 years I do not appreciate attitude. It’s not necessary with the client and I don’t have to shop there. 5 ⭐️ reason for change : I went in on 10/8 to retrieve the package. They actually gave me a courtesy call a few days prior to advise that the package was still there. I appreciated that and told them I’d be there in a few days. So on 10/8. There were 3 sales reps in the store. All were extremely nice and helpful. Helped with return and reorder. Explained rewards policy. Etc. Such a different experience in person. I have a completely different view of this location.

Management at this store is absolutely awful. Will never shop here or at any Torrid again.

Love going to this location, they always have a ton of product that other locations don’t have. The girls there are also fantastic. Highly recommend

Amy the manager rude as can be. She doesn't greet you always looks miserable. She always has negative words to say to you. Nikki is amazing I give her 5 stars. The clothes tho very disappointment bad quality. second pair of shorts has a rip up the front

After my last two experience at this store I suggest you shop at another location. Not only that we put in an order a month ago now we're getting in process of shipping. The staff down to the manager is unreliable they don't know how to size people properly. We also signed up for a customer account to save 40 Percent off our total order we saved 40 Percent on one item. It's just frustrating to have representives from a store do something misleading to get a sale. When we went to Woodbridge location completely different everything is so much better they ago above and beyond.

Shop here often, I love this store, friendly and convenient.ive never had a problem and I highly recommend this store.

I was here earlier for a return. Workers greeted us with a smile, and the cashier was very nice. Would definitely recommend. Thank you for the great service.