Bobbi C.
Yelp
My family and I went out to dinner at Toscana 52,a place we have had many dinners at. we went there to celebrate my daughter's 18th birthday. We were seated and then ordered and received drinks. At the table next to us, a mom, dad, and two teen boys were seated. Out of the corner of my eye, I saw the dad playfully hit the one son's hand that was holding a drink. The hand hit the drink and the glass drink fell to the ground. It shattered into little pieces. One of those shards hit the ground then popped back up and hit me 1inch above my left eye. Blood started to poor as it was a good slice. I said,"OMG something hit me!" I asked my family how it looked, how bad was it. The waiter came over and asked, "Are you ok?" He told me that he would get me ice and a napkin, which he did bring over. For about 10 minutes, I sat there shaken up and in disbelief. I was trying to hang in there because it was my daughter's birthday dinner. I wasn't angry at this point because no one intended for me to get hurt. It was a bad choice that resulted in someone getting hurt. The manager came over and asked if I was ok and I replied I'm ok to which he replied," I can hardly see it," which was minimalizing the situation and was untrue. The other family never even apologized. This made me very sad so even after we ordered our entrees and before the food came out, I told my husband that I'd like to leave. I was crying. We told the waiter that we'd like our food to go. Never did the manager come back over to apologize or even offer to comp a portion of the meal. This incident was not the fault of the restaurant and the waiter was kind to me after it happened. However, the manager playing it down was disappointing. My family's dinner was horrible and now I have a small scar. It would have been a nice gesture and great customer service and the right thing to do to comp some of the meal. My family was looking forward to the time, and unfortunately we paid over $200,
left sad, me injured, and ate cold food at home. Toscana's would have made our night better if they said, "Here's a voucher for x come back another night, even a dessert. So sorry you didn't have a great time and don't enjoy your meal!"