Morgan
Google
If you’re looking to visit a deli with Italian hospitality — this is certainly NOT it.
We live across from this restaurant/deli and have for many years enjoyed having the staff as neighbors. Unfortunately, I recently had an extremely aggressive and unnecessarily hostile experience with the owner Maud. I politely emailed and asked her to turn off the street organ they’d been blasting during an otherwise peaceful Sunday afternoon. Of course some noise is always expected on our busy and vibrant Lindengracht, but I explained to her that this noise coming from her terrace was excessive and severely affecting my ability to work.
Instead of a neighborly response one would expect from a business that’s meant to specialize in hospitality, Maud (who I’ve never met before despite being her customer and neighbor for years) proceeded to not only refuse to do anything about the blaring noise then or in the future, but also stated that I was no longer welcome at the restaurant. She then had the street organ continue play on.
I could’ve just called the police like many other neighbors did that day, considering Maud was blatantly breaking the law blasting a street organ for multiple hours in the same spot. However, I thought it’d be better to email the restaurant directly and have a conversation. I’ve learned my lesson and next time I will call the gemeente directly instead of expecting a neighborly exchange with Toscanini.
And if you’re wondering about the food — no great chef lacks a sense of humor or empathy.
