Anisha H.
Yelp
Well, I came, saw, and purchased nothing. Instead, I left and now heading to the total wine on providence road. Extremely out of my way, but I would much rather take a drive than have lousy service.
I walked into this location, eager to begin shopping. I noticed everything they had on sale, even the super cute wine luggage bags! I stopped into the restroom because I knew my shopping experience would take a while. I was there to purchase lots of wine for lots of holidays celebrating.
After grabbing my cart, I stopped to take a look at all the sale items they had in the front of the store. I picked up lots of the super cute wine bags, which made it perfect and one less store I needed to visit for my 20 gifts. Then a nice lady asked if I needed help with anything which I shared I was looking for several bottles of red and white wines. She did not help me; she just said that someone would be with me shortly. I waited for an additional 15 to 20 minutes, and no one came to help me. I asked again, and a gentleman at the front gave me a little bit of an attitude and stated that someone would be with me shortly. At this point, I had enough, and I left my card at the front of my items back and walked out of the building. It does not take this long for someone to assist with things that you have a list for and need help with. So I drove to the Providence location, which was about 30 minutes away and was provided with excellent customer service immediately. I explained everything that happened on the other side, and the store manager, she profusely apologized for the lack of attention. She shared that she used to be the store manager of that location and and was familiar with the person whom I was speaking of and saying that she would contact him and explain my concerns and address the situation appropriately.