DBarr 123
Google
Very poor installation and service. They had to come out multiple times to dig the trench to the gas lines because they didn't send qualified staff. Electrician they contracted with wound up messing up our houses electrical system (power was flickering on and off after they left). Messed up my $1400 worth of rebates with Kohler, promised to rectify and ghosted me. Owner refused to pitch in half of rebate from Kohler (per Kohler's proposal to rectify), so I was screwed out of a $700 extended warranty, and $700 cash back. Was given the line "well, the other 7 rebates we sent in were fine"; which they took on that responsibility of sending it in; not me.
Also has to call multiple times over the installation to get this completed (i.e: no shows, and lack of coordination with propane company).
Their "fixing the lawn" after installation was basically sending a low-level person, who showed up, threw grass seed over the non-raked lawn (yes they didn't even pick up the rocks), and left within 15 mins (Photos don't lie)