Town House Galleria

I stayed in the seven star suites overlooking the galleria. The balcony allows you to people watch others down below who are shopping. I am told all the rooms are slightly different. Ours was a 2 story room with an office space/loft upstairs. The service was exeptional- exactly what you'd expect from A place like this. 24 hour room service is available. They also give you a phone (handy) to use during your stay. It provides free internet and international calls during your stay. You can reserve tours / book restaurants directly through the hotel concierges, as well as airport transfer. Of course it's very pricey but it's a great experience. Highly recommend it.

This was the worst stay I've had at a 5 star hotel for the following reasons: 1. Upon arrival, I was immediately told that I was at the wrong hotel. I had to pull out my electronic reservation to show the doorman that I indeed have a reservation and was at the right location. I will not make any presumptions about the reason for this but I have colorful thoughts about why this could have been. 2. I arrived around 11a and was told they could not accommodate an early check in but that they would call me as soon as my room was available, if I wanted to grab lunch, etc in the interim. Around 3:30p, I hadn't heard from the hotel but made my way back since checkin begins at 3p. However, the roads with access to the hotel was blocked off. I approached the valet at Townhouse Duomo who let me up the concierge and was told to go back downstairs and someone from Townhouse Galleria would come and meet me. In summary, I waited for 45min before anyone came! 3. I booked a massage at the "spa" when I first arrived. After I accompanied to my room, I asked where I should go for the massage and was told to call concierge and they would walk me over. Five minutes before my massage, I called and was told to just go to the 5th floor (in that case, I should have just been directed to do that to begin with!). When I arrived at the check in for the massage, no one was there so I went to the front desk to ask if there was a miscommunication. Someone then accompanied me upstairs where I received a 40 min mediocre massage in a poorly decorated room with 2 massage beds and jacuzzi (NOTE: what I asked for was a 60min relaxation massage + foot reflexology (per the brochure, this was supposed to be 45min)). Needless to say, this is not a spa you would expect in a 5 star hotel and I would strongly recommend against it. In general, the hotel was not aligned with my expectations of 5 star service. I would not personally stay here again and would not recommend it.