Noel A.
Yelp
I have been surfing since Columbus discovered the New World.
This year our grandson, now 6, wanted a bodyboard (Boogie Board) for his birthday. Because Toy Crazy does nice wrapping we purchased a COOP bodyboard from them. Once unwrapped we discovered the overly priced board came with a non-elastic nylon rope leash. In the turbulent surf, a non-elastic leash may prove to be very dangerous. It may wrap around a child's finger(s), wrist, or even his throat than pulled taught by powerful wave action, even small wave action. A safe leash made of rubber and nylon absorbs the blunt force of a wave because it is flexible and expands. Giving the shop the benefit of the doubt I telephoned to notify them that the leash was unsafe and that I wanted a 20% from the $55 purchase price (high for a 6 yr old entry-level bodyboard) or $11 with which I would buy a safe leash. The manager, tone-deaf to my altering her about the dangerous leash, parroted [we don't give discounts or refunds but you may return the bodyboard for shop credit or exchange. No thank you, I said, my grandson "wants" a bodyboard for his birthday present so either give us the 20% discount or refund the purchase. Once again completely ignoring the items unsafe design Toy Crazy refused to budge. Why on earth would a merchant, now aware that a "toy" they were selling could potentially cause great bodily harm or death, ignore the friendly warning, refuse to make the accommodation? I am purchasing a safe leash and filing a complaint with our credit card carrier to recover the costs involved. I will no longer shop at Toy Crazy. Not with hundreds if not thousands of toy and sports equipment outlets on the WWW. Why on earth purchase anything from a company that will not refund the cost of a dangerous item purchased or make things right? This shows very poor business judgment. Adieu, Toy Crazy.