Kyr T.
Yelp
I have worked concerts as event staff (Greek Theater, Oakland Arena, etc.), so I know the importance of enforcing rules and the types of people you have to deal with.
And over the years, I've had mostly positive experiences (outside of long lines to check in, especially since they added screening and the electronic scanning of tickets). 99% of the time the staff at Concord has been friendly, helpful - even when dealing with hordes of people.
However, on May 20 one of the Live Nations staff was capriciously draconian & rude.
I had a purse that I've brought to Chase, Concord, Shorline & many other venues over the years, with NO issues in the past. It absolutely was *under* their posted size limit (12x9).
I passed through bag check and the first attendent did a very diligant check of every pocket and items. He passed me. However, right after that there a second guy (older, stocky, dark hair) said ' you cant' bring that in, it's a backpack". It was one of those TINY mini-backpacks that were popular in the 90's, not a school size backpack. I explained it was my purse. He said, "it's too big". I asked what the sizing rules were I was sure I was within the limits. NO ANSWER. I asked if it could be measured to show it's below the limit. NO RESPONSE. He just told me I had to leave it at bag check (not something I felt comfortable with) OR put it in my car (also didn't seem like a safe option).
If we hadn't just driven 2 hours to get to this concert, I would have left.
The other staff were very nice, at least 2 even apologized for the guy on the power trip. As I came back through, I saw him try to divert someone else for a 2nd bag check, right after the first bag check) and claimed the first guy was "too nice" when the patron explained they had already been checked. (The first guy was having people open compartments and checking everything, he was truly doing a thorough & responsible job!)
Again, I understand the need for rules & safety, I've worked events for political/ highly controversial figures where there was a concern of violence. I've worked some punk & metal concerts facing drunk & combative attendees. But, I really don't think someone attending a Simple Minds concert was worthy of that level of obstenate & overly prescriptive behavior. Maybe he was having a bad day, maybe he likes being a big powerful man to women ; maybe he didn't like the anti-facist shirt I was wearing, or something about the person of color he tried to recheck, -- whatever the reason, this wasn't the professional behavior that I expect from event staff. Perhaps if I'd been attending a controversial speaker or something with a reasonable threat that meant rigidly over-enforcing the rules -- but this seemed like a ridiculous over reaction to a mellow older crowd just there to see an old 80's band.
Othe than that, the venue is pretty good (though they don't always turn on the cameras for the opening act). Parking is free! Water is overpriced, as with most venues (I think it was $8 last time I was there). So if you're willing to battle the traffic there, it's generally a good show.