Traboule “Maison du Crible – Tour Rose”

Beautiful property, very poor guest experience The hotel is visually stunning, but the stay itself was deeply disappointing. Upon arrival, there were no slippers despite it being winter and the room having tiled floors throughout, which made the space feel cold and uncomfortable. There was also no drinking water provided, and no clear information about the robes—only a sign stating they cost €80. The room is entirely controlled by buttons, yet there were no instructions, turning simple things into a frustrating guessing game. The bathroom towel rack was off, and the instructions to turn it on were hidden under the control panel. The AC is very loud, making it difficult to sleep unless you bring earplugs. I booked a terrace room specifically for the outdoor bath and a peaceful atmosphere, but the bright terrace light cannot be turned off, completely ruining the experience. Built-in Bluetooth speakers were unusable due to extremely low volume. The max volume was so low I couldn’t make out the words of the songs I tried to play. Coffee and tea were not refilled, and the fireplace stopped working on the first day. Customer service was slow and avoidant, and none of the issues were resolved. Check-in is at 5pm with no luggage storage on site; instead, guests are sent to an office a 15-minute walk away - far from convenient when carrying luggage. On checkout day, I was locked out after being only 15 minutes late, with no response to my email. While the room itself is beautiful and cozy, the service and organization significantly detract from the overall experience. It feels like a wonderful property in the wrong hands. I wouldn’t even give zero stars for the service provided. If I could speak directly to the owner of this beautiful property, I would strongly recommend changing the management. No matter how stunning a place may be, nothing can compensate for this many issues and the feeling of being completely neglected. At this price point the lack of service is unacceptable.

Impecable room. We stayed in Cobalt room and I highly recommend. Great value, spacious, clean, with design. Location is quite nice close to many Bouchons and pedestrian streets.

It was my second time at this hotel, I was there almost three years ago (November 2022) and it confirms itself as a great place to stay. The location is perfect in the old city of Lyon close to all attractions and the room I stayed was very comfortable. The price is reasonable for such quality.

I don’t like to do this but the hotel hasn’t responded to my complaint. I made the complaint on day 1 of a 3 day stay.|The room was advertised as separate living room and bedroom - a lie|The bathroom advertised a ‘spa bath’ another lie. It was a bath with a shower.|The main shower has no door - floods the bathroom floor every time you use it|You need an acces code for the hotel - they changed it without telling us. You have to get someone to answer a phone to get a new code.|The 2nd lift was broken. We had to climb for flights of steep stairs with heavy baggage.|The only way to reach staff is by phone there is no one in the hotel.

Location is perfect. We walked everywhere. The building is old and dusty so there are spiders everywhere. Other than that, they are ok. We stayed for 4 nights and enjoyed. I gave 3 stars because elevator was not working and we had to carry our baggages through a series of stairs. Check-in time is too late but the office is near so we dropped them there. The staff is also very kind and responseful. They answer everything quickly.

Oh my goodness. Maybe one of the most enjoyable hotel experiences I've ever had. It's truly not a hotel, it's more like a room or suite experience right in the old town of Lyon. And you are on one of the most beautiful corners, with access to everything you would want. The restaurants are fabulous. You're close to the church. It's like a real world Epcot experience. I absolutely loved our stay and I hope to return.

Do not stay here!!! Check in is at 1700, you can leave your luggage at their office which is 15min walk away, but can't access the "hotel" until after 1700. There are NO staff on site at the hotel. You need 4 codes to get into the hotel, 1 for the front door, 1 for the lift, 1 for the second lift (which did not work) and 1 for your room. We couldn't get into our room, as the code did not work, and after an hour and 8 phone calls to the "emergency" phone number, we eventually got hold of someone. The fact that not a single staff member is on site is a Health and Safety concern and that the emergency phone number just rang out is honestly unacceptable. The manager of the restaurant next door told me that customers being locked out of their rooms is a daily occurrence. I will be seeking a full refund.

Very bad service. They asked me to drop my booking @booking.com instead of some wine they didn't deliver. They have this SILLY policy of check-in at 5pm - it doesn't make sense. On top of that, they ask you to leave your luggage in their offices which are not at the hotel premises!!! Finally, they made me wait to confirm they could give me the room earlier (past 4pm), when I walked and arrived to the hotel by 4:45pm there was no way to enter as the code is only active after 5! HOW SILLY AND WASTE OF TIME IS THIS!! Unacceptable, what a joke!!! Worst experience after travelling accross France over the past month.