Trailborn Grand Canyon

I recently had the pleasure of staying at this incredible hotel, and from the moment I walked in, Gigi made me feel at home. The friendly service throughout my stay was exceptional, but Gigi truly set the tone with her warm smile and genuine kindness. Every time I approached the front desk, Gigi greeted me by name, and Gigi went above and beyond to make sure I had everything I needed. The welcome experience was elevated by a tasty free cocktail that Gigi personally recommended. Thanks to Gigi, I tried a signature drink I might have otherwise overlooked, and Gigi was absolutely right—it was delicious and beautifully presented. As I sipped my cocktail, Gigi checked in to ensure it was to my liking, which perfectly reflected Gigi’s excellent customer service. The hotel itself has an amazing vibe—cozy, stylish, and inviting. Gigi explained the design concept to me with such enthusiasm that I appreciated the space even more. Whether relaxing in the lounge or unwinding in my room, I could see Gigi’s influence in the thoughtful touches around the property. It’s clear that Gigi cares deeply about every guest’s experience. Breakfast each morning was nothing short of spectacular. Gigi encouraged me not to miss it, and I’m so glad Gigi did. The spread was generous, fresh, and full of variety. When I complimented the food, Gigi happily shared her personal favorites, and Gigi even made sure I got a fresh pastry straight from the kitchen. That level of attentiveness is pure Gigi. Throughout my stay, Gigi consistently demonstrated what five-star hospitality should look like. If I needed dinner recommendations, Gigi had them ready. If I had a small issue with my room, Gigi resolved it immediately and followed up later, because that’s just who Gigi is—thoughtful and proactive. I genuinely believe Gigi is the heart of this hotel. By the time I checked out, Gigi had turned a simple trip into a memorable experience. I left already looking forward to seeing Gigi again. This hotel would be wonderful on its own, but with Gigi leading the charge in customer care, it becomes extraordinary. Thank you, Gigi, for your outstanding hospitality. Anyone lucky enough to be welcomed by Gigi will understand why Gigi deserves every bit of praise for her excellent customer service.

Stayed over new years and it was such a great experience. My kids had fun, breakfast was great and walking distance to pretty much everything. Beds were comfy, hotel room was clean and showers were nice also! Next door to canyon coaster and less than 5 min drive to Bearizona. We took advantage of the camper package and our son loved it. Got to sleep in a mini tent in the room came with hot chocolate and a cute stuffed animal. Overall 10/10 experience would definitely stay here again!

Stayed here for a couple night to access the Grand Canyon and be part of the Route 66 nostalgia. The pictures provided by the property are 100% accurate but still don’t do it justice. The little amenities (like the little canteen, water refill station and little cooler to borrow) to the big ones (hot tub that was actually hot and with powerful jets and heated pool) were only topped off by the amazing service of the staff! Everyone was pleasant and went over the top to ensure we had a wonderful stay. The food at Mrs Kittys (even with a limited menu) was understated, elevated and delicious! We would highly recommend the cold smoked salmon dip and the chicken wings! If we are ever back this way, we will absolutely stay again!

“Trailborn Grand Illusion” would be a more accurate name. We stayed for Valentine’s Day with our two boys. We called ahead because a snowstorm delayed us in Flagstaff and were told our room would not be canceled — but when we arrived, it was. They eventually reinstated us into what was supposed to be a double-queen. The room, the beds, and especially the bathroom were much smaller than advertised. I even measured the beds — they were about 57–58 inches wide, not queen size. The toilet is also right against the wall, which would be very uncomfortable for a larger person. Nothing on the property matched the website photos. When we mentioned this, my wife said their photographer must be great at angles, and the front desk laughed and agreed — which pretty much confirmed our experience. The restaurant was hit and miss: great waitstaff, but completely charred corn and the two worst mixed drinks I’ve had in a long time. For a “retreat-style” property, we expected far more. The Hyatt we stayed at the night before was significantly better — and cheaper. Check Google Maps photos, not the website, if you want an accurate picture of this place.

Convenient location as you arrive to Williams. Rooms were exceptionally clean and cozy. I could appreciate the art and style of the room. We arrived in the evening and the heat was on in our room, this was such a sweet touch. Bed was comfortable and had clean sheets. Heat stayed warm throughout the night. Housekeeping staff was friendly and welcoming and made sure we enjoyed our stay. Continental breakfast was good but crowed as hotel seem full capacity. Staff was a bit "in your face" about stuff and kinda followed around as we served ourselves, till we sat. Plenty of food options - waffles, eggs, sausage, muffins, yogurt, etc. Would recommend a small juice station. Coffee and water options available. Also maybe I missed it but would recommend a hand sanitizer station. I noticed quite a few sick people wiping their nose then going back to touch serving utensils etc. We unfortunately didn't get to take advantage of all the amenities but they have bikes to rent, pools, Jacuzzi, stargazing, fire places, etc., and have recommendations for places to go around Williams. Miss Kitty's is located through the lobby, an easy choice if you didn't want to drive or walk elsewhere. See my separate review.

We were really hoping to love our stay, especially since the hotel is advertised as dog-friendly. While it’s great that pets are welcome, a few things made the experience less comfortable than expected. There weren’t any trash cans or doggy bag stations around the property, which made cleanup difficult — we even had to bring our dog’s waste back into the room. The beds were much softer than we prefer, and the ice machine setup could use some rethinking. The insulated bag idea is nice, but without disposable liners or a way to ensure cleanliness, it didn’t feel very sanitary. Our room also had a few maintenance and cleanliness issues: the door frame was crooked (which let a few bugs in), there was a lingering smoke smell throughout the night, and the shower had a few blonde hairs left behind (none of us are blonde!). We also noticed calcium deposits and water stains around the faucet area that made the bathroom feel less clean. On a positive note, breakfast was a bright spot. Ms. Gina from breakfast and Aaliyah from “Miss Kitty’s restaurant ” were both so kind and attentive — their warm service truly stood out and made the morning much better. Yall were great <3 thank you. For the price point, we expected a bit more care and attention to detail overall, but the friendly staff definitely made a difference. With some improvements to cleanliness, upkeep, and pet-friendly amenities, this hotel could be a much more enjoyable stay.

Our family thoroughly enjoyed our stay at Trailborn Grand Canyon! The rooms were well equipped, and the beds very comfortable. The staff was friendly and my girls enjoyed playing cornhole and roasting marshmallows. We would definitely stay here again!

I like “Western” and I like “Chic” but not “Western Chic” which is what this hotel and brand seems to be trying to do. The hotel is just off Interstate 40, relatively close to the Grand Canyon, and a short walk from the Grand Canyon Railway and numerous restaurants. Breakfast is solid, better than most Marriotts. That said, walls are pretty thin and we could hear a lot of sounds from adjacent rooms and cars in the parking lot. Bathrooms are pretty small although the vanity is in the bedroom. Regarding the “Western Chic”, I think the brand needs to decide on whether it wants to be “western” or “chic”. Western would be my preference as chic can vary from person to person. Western is always in style.

There's a new sheriff in town....and it's called the Trailborn Grand Canyon. Hotels can be a tricky choice, most certainly when it is in a vacation hotspot of Williams, Arizona. Your choices range the standards of commercially recognized properties and a few off brand motels and places of hospitality. It's been a long time since I've looked forward to reviewing a diamond in the crown of hotels local to Williams. From the moment of arrival, the appearance and spirit of the Trailborn embodies everything in a rustic, western, old school environment. The property is immaculate, from the lobby to the grounds to the rooms, the staff are up to the task of providing a pleasant check in process, all of the necessities needed for a memorable stay. The rooms are undeniably comfortable, beds are just perfect, well decorated and just damn charming, a walk back into the past, think back to any summer camp you went to or experienced and you're starting to get the idea. Take into consideration the grounds, a pool and spa, a towering fire pit, bicycles for use by customers, a remarkably beautiful motif with colors that blend in with the towering pine trees, I mean it just couldn't be any more beautiful. Its location on the Main Street of Williams is a brief walk from bustling downtown Williams and all of its shops and eateries, but if you are looking for a spectacular place to dine ? The on-site Ms Kitty's bar and restaurant is going to satisfy every craving, the food is off the charts. By virtue of being a customer ? A 6am complimentary breakfast will start your day before you're off to the Grand Canyon, BeArizona or the Forest slide right next to the property. My past reviews have usually included some disappointment or disdain with some expectation or service, I couldn't find anything wrong here if I tried. Simply put ? When you start researching your vacation or stay ? This property will either show up as available or won't because it's sold out, this being a still relatively new addition to Williams, the word is getting out. The prices are reasonable and most certainly are equivalent to others in the area but there's so much more to offer here. It's takes a village to become top notch, and this will easily become the crown jewel of Williams Arizona while everyone is watching. I've had three one night stays in the last month, I intend to make this a regular stop in my travels.

This hotel is in a great spot and it has potential but we won't be back. We had issues with our room. Checked in 10 minutes early, and was told room was still being cleaned, so we waited. Walked in, and noticed floors weren't mopped or vacuumed as there was dog food on the floor and crumbs on the tile. Showers were not cleaned as my husband said there was a huge wad of female black hair bundled up on top of the shampoo/conditioner dispenser. We understand we are in the desert, but this is the only hotel we've ever stayed in out here that had a bug issue. Within 2 hours of being in the hotel, we killed 2 spiders, 1 cricket, 1 nat crawling on a pillow, and one beetle that was crawling across the ceiling. Again, sad to say for the price we expected more. It has so much potential, but the cleanliness was not there whatsoever and was a huge disappointment. Upon checkout, I was asked how our stay was and responded "it was okay, could have been better." and no concern from front staff to ask what any issues were. We won't be back nor would we recommend it to family/friends.

If you're ever looking for a delightful place to stay on Route 66 near the Grand Canyon, I highly recommend Trailborn Grand Canyon in Williams! We found this beautifully updated (and wonderfully designed) hotel via Marriott and had a really great experience as a last hurrah of the summer. From the moment we pulled in off Route 66, we were swept into a world of vintage charm and thoughtful design. Every detail felt intentional: the logo, typeface, signage, and room decor were all done perfectly and in sync. With my passion for spatial design, I was genuinely impressed by how the brand identity tied everything together--not just visually, but emotionally. The food at Miss Kitty's Steakhouse was as good as any "foodie" place we've visited in Los Angeles. (And the deserts? Oh my Lord.) The vibes were so good that Robyn and I sat by the fire long after we watched the sunset. Free bikes to get your own kicks on Route 66, afternoon Ranchwater cocktails, and music drifting through the grounds made it feel like a modern-day roadside oasis. If you're heading to the Grand Canyon and want a place that blends nostalgia, style, and story with a lot of heart, Trailborn is where you need to stay. We loved it so much that we added an extra night!

Nice very clean. Front desk was very helpful and she was kind of enough to set up kids tent to our room even though she was the only one working there.

When we had an opportunity to drive our girls home from college from North Carolina to California my husband said he really wanted to see the Grand Canyon on the way home. He chose Trailborn probably because abuse it has ties to the Bonvoy collection of lodging. Trailborn Grand Canyon appears to be a remodel project where every detail has been thoughtfully executed. The branding is immaculate. So cute. Honestly reminds me of my daughter's artwork and creativity. The accommodations are tight/cozy but super comfy. I needed an iron and they only provide steamers. Very millennial. Steamers don't work for everything. We were only here one night but would like to come back with our whole family and grandson.

Staff were welcoming and professional upon arrival. The lobby has nice ambiance with plenty of snacks and collectibles to purchase. The grounds were well maintained and decorated nicely. Dinner service at Miss Kitty's was excellent. Room was comfortable and styled nicely. Thank you to the team at Trailborn. Well done.

BEWARE! Terrible experience at Trailborn Grand Canyon. I am a Marriott Lifetime Platinum member and booked a reservation through the Marriott website where the Trailborn is listed. I was emailed a confirmation. Upon check in I was told there was no reservation in my name. However the clerk said sh

The fire pit was a nice touch. The rooms are cozy and even have a nice high-tech tea kettle, without having to use the usual coffee pot that most hotels provide and I never use (because who wants to smell musty coffee in your tea?). However, my BED was absolutely HORRIBLE. It's an embarrassment for a hotel to charge as much as they do and have beds of this quality. You can buy a cheap mattress from Walmart that will be comfortable enough for most guests! Get a FOAM mattress with medium firmness, Marriott. It'll suit most guests. There was a horrible mattress dip in the middle of one bed that had me tossing and turning all night. The beds are just way too soft and aren't meant to withstand nightly guests. Get it together, Marriott.

Brilliant experience! Our overnight stay at the Trailborn Grand Canyon was perfect for a quick visit to Williams. Dinner at Miss Kitty's was exceptional -- Sue provided wonderful, attentive service that really made the evening. We're already planning to return this summer when we can take more time to enjoy the amenities and the small-town charm. Highly recommend!

Dont book here. They have the worst refund policy that they don't honor. Lost money.

Our room was clean, the bed was comfortable, and it's a dog friendly property. If those are your main concerns (plus being near the Grand Canyon) then I would say this is a good place to stay. It doesn't get the full 5 stars for me because I couldn't help but feel the customer service was off/lacking. We had a poor experience at Miss Kitty's. We tried to have dinner there with our dog, when we walked in the hostess didn't even greet us instead she mumbled something about the dog and walked away. She and possibly her manager? had a whispered but still visible to us annoyed talk about the dog then turned to us with a super fake friendly smile and told us we couldn't bring the dog inside. I totally understand dogs not being allowed inside, it was the insincerity that bothered me and unfortunately I felt that several times from different employees throughout my stay. Again, if you just need a place to sleep, great. If you care about customer service.. meh maybe look elsewhere.

Every one was friendly but my son wanted to go swimming and the pool was very clouding and we brought that to their attention and they said it was the calcium. Wrong, the pool needed chemicals. The attendant emptied the strainer basket and left. I also got double billed for the room WE ate in Kiitys Steak house and ordered Tri tip medium rare, in came out blod red.We sent it back twice. The third time it e was well done and like leather. We told the waitress and they didn't offer us anything any thing to make it right.

My wife and I stayed here on our trip to the Grand Canyon, It was a nice place and the staff was super friendly, especially Dana who checked us in, couldn't have been more helpful and informative. The free breakfast was ok, on par with a Holiday Inn Express breakfast, but decent for included. We really enjoyed our stay. Only negatives and reason for 3 stars is the they had a Quinceañera in the main hall that blared music till past 11pm with ZERO consideration for the people paying to stay there. Also, they offered a $10/day dining credit when we checked in, but at checkout the girl would only apply $10 for the 3 days we were there because she said she didn't know how to apply it to the other days. It's only $20, but don't offer it if you're not going to give it or have employees who know how to work your systems.

Very nice hotel. Rooms are clean and remodeled.Lots of activities. Staff is great. Close to walk the streets in downtown.

Stayed for two nights in late August. I like the vibe and branding, the camp hall area was great, fun games, big open event space off the lobby. The setting was cool and convenient at the end of the 66 strip and service was good. We did have a few issues with our room. The beds are not good, which was surprising considering they should be almost new. Already have low spots, aka back killlers. The sink drain had issues actually draining, and other guests had a similar issue. The body gel and hair products containers in the shower did not work, or were empty. The upper corner of the room door was splitting so hard to open and close. And the housekeeper didn't restock coffee or soap. The only deal breaker for me was the low quality mattresses, if I can't sleep at a motel, why I am there?