Tina I.
Yelp
I have read a lot of the reviews posted here and have to agree with all of them, with one exception. My husband and I, along with our closest friends, booked 4 sites seven months prior to our stay. They couldn't give us a confirmation no. on the phone and said the automated system would send one. We weren't getting anything, my husband kept calling every 3-5 weeks just to reconfirm and request a confirmation no. Got the same excuse but were told you are in our system for 4 sites in Mar.-Apr. So, we knew the cancellation policy and called 51 days prior to our res. to cancel a site because a couple couldn't make it. When he called to cancel a site, they told him we only have you for 2 sites, and wouldn't you know, they gave him a confirmation no. over the phone. Gee, go figure. We had a 12.5 hour drive ahead of us, and we are just finding this out. If we didn't have the most wonderful friends whom let us use their small camper and they bunked up with the other group, we would have been scr**ed! It was the first trip to the Canyon for all of us. If it wasn't for them, we would not have been able to go since everything is booked 7 months to a year ahead of time. When we got there, there had been a water main break and they had flushing toilets but not faucets to use. We made due, we understood but.....looking around over the week, there were at least 10-12 available spots in the campground, unused. I think because of the water main break they suddenly lost some reservations, but the least you can do is let people know and keep them updated.
Overall, the Grand Canyon is unbelievably amazing and beautiful and all the surrounding areas. I was very pleased that they had the shuttle system, awesome. Just remember, if you book here, get a confirmation no. over the phone. Insist on it! Enjoy!