Trailways Cycle Sales, Hire & Accommodation

We had a last minute problem with my bike on a Sunday and were able to pop straight down for some help. Fortunately the problem was quickly resolved and we were able to enjoy a great day cycling. Also thank you for the great pub recommendation up in the moors!

Fantastic! Excellent customer service! Such a warm welcome. Nothing was too much trouble. We hired a tandem bike (for the first time!) With a buggy attached for our two young children aged 2&4. The bike was great! No issues whatsoever. The children had a great ride minus some of the bumps along the cinder track. Would definitely recommend.

Broke my chain on cinder track. Called Trailways when 15mins away. He was due to get ready for a wedding later that day but still told me to come in and fixed my bike, filled my bottles and got me back on the road. Lovely setting for a crisis aswell. Picnic tables and old trains as it’s one of the old stations.

What a wonderful place. I had an issue today with my battery on my e bike and was rescued by the owner who charged my battery and saved me from a dreadful return journey from Whitby to Scarborough on the Cinder Track. He then gave us plenty of advice and I will definitely buy my next bike from here. If I could give more stars I would. Thanks again.

Absolutely fantastic repair at short notice. Mint fella Keith. Really nice guy who was able to help me get my wheel sorted and on my way with the boys again.

Cycling from Whitby to Scarborough today, my bike had developed a worrying knocking sound. I stopped at Trailways and asked the proprietor, Keith, if he thought anything was about to fail catastrophically. He spent about 30 minutes giving my bike the once-over and looking for the problem, before suggesting one or two likely culprits, and saying that I should probably be OK to get to Scarborough... which I was! He was super knowledgeable and really generous with his time and expertise. He wouldn't take any money for his time, only asking that I make a donation to MacMillan instead. Thank you Keith, you've restored this cyclist faith in humanity!

Great day yesterday, hired a mountain bike and trailer for our 2 year old she loved it . Great friendly staff and the owner let have a test go on a new electric Mtb which might have to be my next purchase. Very impressed with the service we received. 😁

We have been renting bikes for the past 7 years for our school groups. Every year we take to Whitby groups of more than 24 kids age 12. Keith has always been very helpful giving us the most suitable bike for each child, providing the tools and helmets and even giving them instructions. We have had a wonderful time and are looking forward to many more visits.