Trainline

⭐️⭐️⭐️⭐️⭐️ Fantastic experience with Trainline! Trainline continues to be my go-to app for planning and booking train journeys. The app is incredibly easy to use, with a clean layout and clear information about routes, platforms, and real-time updates. Buying tickets only takes a moment, and I love how everything is stored neatly in the app so I never have to worry about losing a paper ticket. The travel information is always accurate, and the notifications about delays or platform changes are super helpful. The overall experience feels smooth, reliable, and stress-free every single time. Whether you travel often or only occasionally, Trainline makes the whole process simple and convenient. Highly recommended! 🚆✨

I have just spoken to Pavwan this morning to upgrade my return ticket from London to first class and a refund on my standard ticket. The level of care and service was fantastic. Pavwans attention to detail is indeed first class. Everything was completed efficiently and without fault. A first rate service by someone who is a credit to the company thank you so much

Atrocious customer support! Used to be good when you could call the customer service to resolve issues quickly. Now the only options are an in app AI driven assistance or WhatsApp which at first is AI also. After you exhaust all the options it offers you to chat with an advisor with a message ‘ I’m handing you over to the team now, they usually reply in under 5 minutes.’ It took them 8h30mins to reply with a plain ‘hello Martin’ - , No revision of the ticket, no how can I help you, no apologies for the delay etc. Explained the issue again and here we are 3 h later and no further response. Used regularly but stopping after today’s experience.

Booked our tickets in Dec to Rome from Milan. The morning of I received a message saying get ready for your trip to Rome and it had the necessary information. Get up at 4am to head to the station and my sister has yet to receive hers. The system wanted to communicate via chat bot.... absolutely ridiculous. It was time to catch our train. Finally spoke to someone as our train was leaving. Obviously they were not helpful and we are out $300 with no resolution

Trainline on the whole is great, however there is a serious issue with the £20.10 saving you allegedly get on the complete savings section on your app. When you click on it it says " network error & page not found " What happens next is £18 per month being taken out of your account by stealth. This is totally unacceptable and very suspicious. Many people are being dumped by this and as a company you must stop this now. I will continue to push this through all social media so people are aware of what I believe is fraudulent.

I think it is disgusting that they ask if you want to pay extra in case you need/want to cancel and get a refund yet that make it completely impossible for to do so. They ask for a good enough reason why you want to cancel and then request evidence. Sorry but I think that if you are going to make it impossible to give a refund that you shouldn't expect people to pay extra for this service. Things comes up and it's not always possible to get evidence to support your reason. Disgraceful if I'm honest.

My father used Trainline to book my tickets for me and my two sons for the last 8 years. He was told, when he went to book a table seat for us on LNER, the table is not always guaranteed. So when we would board the train and look for our table seat, we would discover there was no table. We accepted this because we were told there was no guarantee! However, I have recently discovered that what these advisors are telling people over the phone is lies. When table seats are gone, they book you any spare seats on the train, and they tell you we have booked a table for you, but they haven’t. I checked my seats against the seat planner on LNER’s website and discovered there was no table. I called Trainline multiple times about this, and even spoke to a supervisor, who assured me that she had changed my seats and booked a table for me and my son, only to discover she hadn’t! I had checked the seat planner again on LNER’s website and the seats were side by side with no table. She then writes an email saying thank you for your enquiry, I have now booked two seats (no mention of a table) so that if I ever complained, she could deny that I ever asked for a table in the first place!! They lie to customers just to book the seats and make a commission. I have contacted LNER about these agents at Trainline and they told me to always book direct with them. Needless to say I will never book my tickets through these untrustworthy people at Trainline again.

Book directly with the train operator. Trainline had a good cashback offer on Topcashback so I went for it, even though there were fees to make it more expensive than the operator. Lo and behold, it tracks but now the cashback amount is only 3 GBP instead of the expected ~18 GBP if I remember correctly. Not sure why Trainline advertised a certain cashback % but only chose to payout a tiny fraction to TCB to pay the customer.