Peter J.
Google
I really love my bag, the Assynt 28, using it for almost all backpacking needs I have. The waxed canvas is simple, sturdy and beautiful although lacking if you prefer a techy design with many pockets. The main packable volume is one massive pocket with a top pocket for quick access items and a laptop sleeve with a small zippered pocket inside. Because it is so simply designed it's very versatile for what it can can carry. It has a rope chord top and adjustable length lid meaning it has the ability to take surprisingly large items and and huge amount of stuff. Great for everyday use, weekend trips, day hiking and other outdoor activities. When properly waxed it's practically waterproof. Only times I need something else is for for longer trips or more technical sporting activities where you need more pockets, webbing and lightness.
I have had the bag for over 5 years now and recently got it repaired by sending it back to the workshop with their returns system. The term 'lifetime guarantee' made me hope for some utopian situation where my one off purchase gets continually renewed. That's not a realistic expectation and so I paid £50 to give my extremely well loved and thoroughly tired bag a pampering. Just received it last week and it's practically a new bag. The well worn panels have been completely replaced and the seriously frayed edges have been retrimmed. They also replaced with sturdier zip pulls, did some nice darning work on the smaller holes and possibly added some padding on the laptop sleeve. It feels like a really fair price for some really great crafting.
The communication has been personal and comprehensive. My bag has loads of character and it feels like it's had a lot of love from both the makers and myself. Waxing is a satisfying process and takes less than half an hour and will prolong the lifespan. Who knows how long it will last but it feels like a meaningful journey.