venus hamzah
Google
Worst experience we’ve had in Italy. The food was extremely overrated and not tasty at all. The pork was so bad we couldn’t even eat it. But honestly, the food wasn’t even the worst part. What really upset us and made us leave was the terrible service. The girls working there were rude, gave us attitude, ignored our requests, and didn’t even bring us plates until we asked multiple times. We felt completely unwelcome…
Replying to your comment about the smoking, I’d like to elaborate:
First of all, your staff was rude from the very beginning — even though we arrived exactly at the time you requested (7:30 PM), when the restaurant had just opened. So there was no excuse of being overworked or tired to justify the attitude we received.
1. The service started poorly. Bread was thrown on the table without plates, oil, or cutlery. We had to ask for plates multiple times, and the response was passive at best — one plate arrived, no oil, although we were two people. We asked again, and another staff member brought just the plates. Ironically, the neighboring table — the ones who later complained about the cigarette — were the ones who made us feel welcome: they offered us salt from their table and smiled. That was the only gesture of kindness we experienced.
2. The food was disappointing. We were recommended the pork, but it was so dry we couldn’t finish it. Still, we didn’t complain — we simply didn’t eat it. When the waiter asked why, we politely explained that it was too dry. Her response? A blunt, “That’s how pork is!” It felt rude and dismissive.
3. Throughout the evening, the hostess was cold and unwelcoming. She snapped at us every time we asked about the dishes, making us feel like we were a burden. The general vibe was: just eat and leave.
4. As for the cigarette — I was fine not smoking, even in an outdoor setting. But the way the waiter spoke to me was the final straw. The tone was rude, abrupt, and completely uncalled for. That was the moment I said, “Enough. Get me the check