Travel Insurance Center

I am perplexed by the low reviews posted here. I am a small group tour operator and have used Travel Insurance Center for a decade or more. In addition, dozens of my clients have used them for trip insurance with no complaints whatsoever. They are personable, professional and helpful in finding the best policy for the best price according to your requirements. A number of my clients have had to file claims for trip delays, lost luggage and medical emergencies. the agents at the Travel Insurance Center have assisted them in processing their claims, and they were all successful in getting the payment due from the insurance provider. I highly recommend this company.

Traveler's blames Geico for getting my name incorrect on the insurance claims and causing me to have to pay out of pocket for the initial payment on the roofing claim (greater than $5,000). The contractor performed the work and eventually Traveler's sent an adjusted check. Then after Traveler's supposed correcting this issue and policy on their end, the final check was issued in the wrong name again and all I/contractor/Geico are all aligned that Traveler's has really dropped the ball, again. Adding to this that Traveler's (Timothy and Joshua) tried to blame Geico, who verified this isn't their responsibility, shows a poorly run organization. Accept responsibility and correct your actions. Don't blame others for Traveler's blatant failures. Send checks correctly according to the policy from Geico. Very simple, yet the Traveler's organization can't get this correct, nor can they do anything in a timely manner, affecting the customer (myself and my contractor for the payments as well as Geico for trying to pin reputational fault on another organization). Horrible customer service responsiveness. Names of Traveler's team members responsible: Kimminau, Joshua A Daken, Timothy J McGuire, Mike My recommendation based on my experiences with this organization is for anyone out there to avoid doing any business with Traveler's.

I had a horrible experience, Agent was rude and not helpful at all. This was our first time getting travel insurance and I needed some help/advice on purchasing the correct insurance for our needs. The agent only sent 1 line replies and a link to the same info located on their website which was confusing and did not help me at all. Any time I asked a question they acted like I was bothering them. We ended up just using another company who actually cared. I am not sure if its a one man show or not because I asked for another agent and it was the same person.

Absolute garbage. Very quick and polite in taking your money but not to be found when you need to talk to someone for assistance. Will never use again, would not recommend to anyone.

Don’t count on them when you have accidents they delayed on send you check to car repair , I wish I can put 0 star for them

I would take my car there anytime I think they are great and efficient.

I found the travel Insurance Center to be very efficient, prompt in response to questions and professional.

Rude customer service