Russie Allen
Google
We stayed here with my family for a quick getaway, where we checked out today, the and room, the service, the food and atmosphere was amazing.
I must also add that today, I happened to leave two items at the hotel when I checked out rushing to another part of the island for a wedding, and when I noticed, we were so deep into our drive that it was not possible to turn around.
Upon calling the hotel, the lady I spoke with (I cannot recall her name but she was amazing) made sure that she found a solution for me. She was able to find a taxi guy who was already heading in the direction to carry the items to me.
If this isn’t customer service, I’m not sure what is!
I am so appreciative of the service we received, because it was not required however they made it happen, and I am forever grateful to them!
Travelers, thank you for doing such a great job of hiring each member of your team. Every member we interacted with provided the best service!