Mélanie F
Google
We spent an horrible night in the hotel. ||We were awakened by screams at 2am. At first we thought it was coming from the street, so we tried to go back to sleep. But it didn't stop! While it was on the street we even wanted to call the police. Finally, after a while, it calmed down. Then, at 3:30 am, the screaming started up again, and we got up. In fact, the screaming was coming from the room below, on the 3rd floor. The person was yealing, throwing objects from the room out of the window, banging against the metal staircase with objects... it was horrible. So we called the reception because it had been going on since 2am... in short, a night of chaos, we didn't sleep at all. ||When we went down at 9:15 after having slept only 4 hours, to try to enjoy the breakfast we payed for, we were told "uh it's closed soon but try anyway", the same thing once we arrived at the breakfast ... how to tell them that we had not slept all night??.. and that no information had been given to us on the time of the breakfast ... we had searched the day before and a site says 9:30 another says 10h ... ||||Then we went to reception to ask if they knew what had happened that night and to our room. ||Reception didn't even know we'd called during the night and hadn't slept... apparently the night receptionist hadn't told them. ||In short, nothing special was set up, we already paid for a late checkout until 1pm and we were allowed to stay there until 2pm... no refund, or extra night offered or anything, when clearly the hotel didn't meet what you book a hotel for: sleep.