Treasure Mountain Inn

We had a wonderful stay at Treasure Mountain Inn. The condo was clean and comfortable. While it was basic, it was still charming and had everything we needed. The location couldn't have been better—right on Main Street with easy access to everything. It's just a short 5-10 minute walk to the town lift for skiing, and being on the free trolley line was so convenient when you didn't want to walk. Every person we interacted with at the front desk was incredibly friendly and helpful, making our experience even more enjoyable. We would absolutely choose to stay here again on our next visit. Highly recommended for anyone looking for a cozy and convenient place to stay in town!

I'm not sure there's any better bang for the buck to be had in Park City. Granted these are all individually owned so priced will vary. But at least during our visit it was cheaper to get a 2 bed condo here than a one bedroom hotel anywhere nearby. We were in room 48. It's in the back building but super convenient.. communication before arrival was great with a simple guest portal with all the details. Checking in at the front desk took no more than a few minutes and we were off to our very clean and spacious room. Ours was well decorated and kept..big couch,.dining table and very comfy beds (2 queen in one and 1 king in the master). We didn't use the kitchen but it was well appointed..bathrooms had towels and basic toiletries. The location is fantastic,.right at the top of main Street where all the stores and restaurants start. So close enough to the action without being loud and obnoxious. We were there to ski and we rented from a place by the lift which includes overnight valet of your gear so the walk from the condo to the lift was an easy 10 minutes each day. Honestly pretty perfect if you grab a coffee en route. All in all or was great value..3 adults had plenty of room. 5 stars! Only places for improvement would be that the shower heads are long overdue for a refresh..great water pressure and temperature but they're so oxidated that the water sprays everywhere (at least in the master where I showered) and maybe upgrade the coffee slightly :) I know it's free but for an extra dollar or two it would be drinkable :P Thanks for having us!!

A great resort right at the top of main street. Lots of restaurants and bars around. The staff are excellent and very friendly and helpful. I reccomend this location. They also have parking available if you hire a car. The rooms are clean and the beds comfortable. Each room has a full sized fridge.

We stayed in #56 which looked nice in photos. The condo had a Sulphur-like odor as soon as we walked in and we could never get rid of it. Lamps and lighting in ceiling lacked working bulbs in a variety of areas.. making it dark. |The location was great for walking downtown and the front lobby personnel was super helpful which made up for the less than lovely accomodations.

The hotel is in a great location and the staff at the front desk was amazing. I was a bit disappointed with the room in comparison to the pictures online, primarily the bedding, but the room was in a great location in regard to the hot tub, which was very nice. I would highly suggest robes in the rooms for the hot tub, especially for use during winter months. I would stay here again.

Our room was very clean and comfortable. When we had some trouble with our door code, Gabe helped us out and communicated with us quickly. We will definitely stay again!

this was the perfect location. it was right off main street in old park city & a shuttle away from the slopes. you were steps away from dinner & shopping. the balcony view is of the main street & mountains, it was beautiful. the room was clean & the host was very nice. perfect spot & would stay here again (i don't say that often)

Notice in the kitchen cabinet of how you will be charged for any missing items, and charged a full extra day if you check out after 10am Notice on the airco remote that the system will malfunction if you turn it below 70 degrees Fahrenheit. With the system off and the room heater going (winter stay), the airco came on by itself, which was totally unexpected Kitchen cabinet hangs open and will not close, it fails to click closed on the magnet installed there Ceiling is incompletely painted, there are shadows of another color clearly seen while looking up from the bed The room's central light fixture had painters tape on it, with paint, that was not removed after the last repaint The trim around the room door was coming loose and did not align Closet is shabby - there is a water heater in there, loose pile of additional flooring material, and the whole thing could do with a renovation Electrical outlets need to be replaced, they allow plugs to simply fall out, they have no tension on some of the sockets Guests are required to sign a notice that they will be fined $500 if they use the hot tub after hours The pedestal lavatory sink is too small for toiletries and sundries, and there is no shelf to put anything, it's very inconvenient The refrigerator was set far too cold, and was freezing all non-alcohol beverages. Adjusting it warmer did not help, the refrigerator needs to be replaced. The mattress was uncomfortably firm. I have collected free mattresses from craigslist that are notably more comfortable. The shower head comes out of the wall so low, it is at the level of my mouth. I had to stoop below it to shower. The shower water was nearly tap cold on our final day, and we did not run a lot of water. If the unit has a water heater in it that supplies shower water, it was malfunctioning. If the hotel has a central boiler for shower water, that was depleted or malfunctioning. There is no dresser for clothing, no drawers of any kind, as the night stands are pedestals only. Also, the living area has a footstool, but no coffee table WORST OF ALL: The room was advertised as having a full size range oven. It had a stove but no oven. This completely upended my food plans, and the hotel was unwilling to make any remedy whatsoever, referring me back to hotels.com for any adjustment or correction. Hotels.com was non-refundable non-changeable, and did not offer to help.

Don't stay here. The photos look so much nicer than they are. Each room is privately owned so you don't know what you're getting. We got there late and got to our room hoping to take a nice hot shower. In the bathroom there was a sign from maintenance saying the shower needed to be sealed and caulked and if you wanted to take a shower you needed to clog a towel up so the water didn't run out. There was standing water in the shower too which was gross. We called maintenance and they told us to hold a towel over the hole while showering and that the standing water was ok. Ok that's gross.... And we tried to clog the hole and it wouldn't stay so we're supposed to have someone else hold the towel on the shop while the other person showered? That's definitely a reason able request for a paying customer. NOT. And I'm sorry but standing water that's already in the shower is just gross. So we asked to switch rooms and they told us there were no other available rooms. We thought about leaving but we had a 3 month with us and it was 8PM so we stayed but left early in the morning. The topper is that we contacted Hotels.com (who we booked through) and they told us that the hotel would give us a 20% refund. 3 weeks later and no refund in site. So we had to contact Hotels.com and they apologized for the hotel and said the hotel would only give us 10% discount. At this point it's not about the money but come on- you rented us a room that should have been fixed before renting it out and then offer us a crappy discount that we then had to chase down and then you won't even honor it? We're locals here so we often stay in hotels for a weekend out- never will we stay here again and will tell others to steer clear. The hotel stinks too.

We had a great time here! My sister and I booked a night here for a girls getaway trip with our mom and we had a wonderful time! The price was very reasonable and you're right at the top of Main Street in park city with easy access to everything you'd need! The room was lovely. It had two queen beds in a separate bedroom and a living room with a little kitchenette. We were only here one night but we wish we would have stayed longer! The balcony offered beautiful views and the staff was very kind when we checked in. Honestly, the only complaint I have is the lack of food available. No room service or restaurant and the elevator was a little bit sketchy but everything else was wonderful. We will definitely stay here again!

Amazing stay. Came here on a Wednesday, the gentleman at the front desk was so helpful and kind. We got the Junior Suite and it is beautiful with its own kitchen, great view. It looks beautiful and updated inside. It genuinely feels like a home away from home. Right off Main Street so we had the chance to walk down and eat

We had a great stay at Treasure Mountain Inn. Some of the reviews had us a little nervous, but we found the hotel staff helpful and friendly and our suite was a perfect home for the week with all the amenities you could ask for. The elevator wasn't working, but that didn't bother us. The hot tub was great, and there are spa services and a restaurant in the hotel. We would definitely stay here again.

From the photos and listing it is not at all clear that this unit is part of a hotel. This "condo" is on the third floor of a hotel and does not have its own entrance or a WORKING ELEVATOR!!! This was not disclosed to us prior to our stay, despite the listing noting that an "elevator" exists - which is entirely false. Looking at other reviews it seems this has been an issue for months, possibly years. There were dirty dishes in the cabinet. The freezer was dirty and there was mold on the shower curtain liner. WiFi was unreliable and spotty, don't plan on being able to use laptop or any streaming services. Initially we were told someone would be sent out to fix the wifi issue. (They never showed). We had to pay for our own mobile hotspot just to watch TV. On site amenities listed were a hot tub and fire pit. -- Hot Tub: Closed all day during a couple days of our stay - extremely frustrating as we wanted to use the hot tub to relax after a long day of skiing, and couldn't. -- Fire Pit: Nonexistent. When contacted about the various complaints/issues, the property manager from Vacasa told us that they aren't responsible for any amenities because that's an HOA issue. We expressed our many concerns with management on Thursday and they said they'd follow up the next day. They didn't follow up so we called Friday, Saturday, Sunday and Monday. We also called and left voicemails for her associate who failed to respond as well. We were finally able to get her on the phone the day we were checking out. Ultimately, none of our issues were addressed

So I have been coming to TMI for 10 years. I'm definitely sensing new ownership or new management. Very poor maintenance. The room itself was fairly clean but not kept up very well. Leaky Faucets, stains carpeting and lots of dinged up paint. The sheets were super thin and scratchy. My daughter slept in the bed next to me. Every time she turned over the sheets sounded like a plastic tarp being folded. They were clean though. The floors in the hallway and the stairwells have not been vacuumed in many many weeks. The floors in the elevator, I don't think have been mopped in several months. The west elevator floor needs to be totally replaced. And don't look to closely at the I beams supposedly holding the 1st floor up. I will give TMI three stars even though I was very disappointed this last visit. You absolutely cannot beat the location on Main Street and the lovely balcony and swim area. Oh did I mention I got walked in on by House Keeping. No, they did not announce themselves and yes they almost got pepper sprayed. When this happened, that's when I decided to not to overlook how disappointed I was in the overall condition of my once treasured TMI.

The only thing good about this hotel is the location and free parking in a garage. First issue was no wifi in room 32. Staff was unhelpful and rude about this very important issue. My stay was for 2 weeks. they blamed it on me, my Apple devices and then something in the room. It was obvious they knew this was an issue. I moved to another room where wifi was not an issue. They never apologized for the problem or for me having to move. The next room was fine but very noisy. I could hear the floor above neighbors walking all night and day. It sounded like an army marching. Lost a lot of sleep in that room. Again, unsympathetic staff unwilling to help. Finally, the hot tub didn't work for the last 3 days. Staff did not seem to know and maintenance kept saying it was taking time to heat up. Not true, it was broken. The pictures on their website are from decades ago. It looks tired and warn now.

This is a posh clean room. Got in at 11:15 pm. Received a text about 9:30 pm giving after hour checkin instructions. They were perfect. The room is just nice. I wasn't expecting this and I am stunned. Stylish and comfortable.

Great location and that's where it stops. Rude staff that was incredibly unhelpful with limited hours at the front desk and the staff was late every day. We were given the wrong room type and they told us it was because we didn't book directly with them (how would anyone know). They said it happens every year. Made us move rooms twice. The last night they had a very loud party booked for the great room until 10:20pm at night. Elevator was broken. The coffee shop opened whenever they felt like it. The place is managed extremely poorly, unhelpful staff, and blame the guests for their bad business practices. A mess.

10 out of 5 stars! The hotel was beautiful and is in a great location. However, what made our stay in the hotel above and beyond was Natasha who handles the front desk. She made sure that our accommodations suited our stay, was very accommodating, had great recommendations, was very welcoming and did everything with a smile!

Fabulous place! My son said it looks like a hipster hotel and it kind of is, but in a good way. Ivan at the front desk was wonderful and very accommodating. He helped me get a big bag of ice so I could drink some refreshing beverages and ice my wound. The 1 bedroom units are so fine! They have everything you need and are tricked out with 2 TV's and a DVR for the kid's movies. I was afraid of the white carpet in the bedroom and living room so I would throw down some towels before I walked on them. The studio apartments are up a walkway behind the front but I am glad I booked the 1 bedroom. The best part about this hotel is it's great location in downtown Park City on Main Street. I did not bring a car up and took an Uber because I did not want to be on the outskirts of Park City. Try and come up on the weekends because on Sundays, Main Street is shut down and there is a street fair with lots of cool things to do. Restaurants abound and are within walking distance of the TMI plus a cute trolley will ride you around town for free. I would definitely come back here and hope that interested visitors will enjoy Treasure Mountain Inn too.

We've stayed here in the past and loved it. It's close to downtown, and everything is walking distance. However, once we checked in, we found ourselves in a very smelly, outdated and dirty room. The wall in the living room had hand prints all alongside it, the recliner as well as the couch were broken. We went to the front desk, where the man was very helpful and quickly moved us to a new room. Once we got in, we were much happier with it. It was more modern, and smelled much cleaner. Once the charm wore off of a clean room, we found quite a few things wrong with it, both safety, convenience, and appearance. First, the light in the bedroom above the bed was hanging by a thread. The duct tape keeping it on had lost its sticknyess. Literally two feet above your head. Next the outlets in the bathroom would pop when plugging in a hair dryer or straightener. In the kitchen above the bar, one light has a ball and the other is just a bulb. I'm the living room area, the tv stand was also broken. We talked with maintenance and the front desk about it, and they said an electrician would need to be sent out to fix the light but that nothing else could be done. They would come fix the tv stand, but never came back after leaving a note. All in all it's a great location, but terrible rooms.

Pros are that the place was clean and the location is pretty much unbeatable. Cons include the hot tub was broken for our entire stay which was frustrating as that was a huge reason we picked that place as we really wanted a hot tub for our ski trip. The dishwasher was broken and started leaking onto the floor so we were unable to wash any dishes using that during our stay. And lastly we were told our room was a king bed with a queen sofa bed, but it was actually a full bed. So overall we felt like we didn't get what was advertised or paid for. Location was great though. The employees were very kind.

We traveled to Park City during ski week and had an overall great time, but will never be back to the Treasure Mountain Inn. Our room was alarmingly overpriced in general (we chalked that up to seasonal competition), but our room door didn't lock without an adult either pulling or leaning on it while jiggling the lock (our 9 and 13 year-olds didn't weigh enough!) and the heat in both the living room and bedroom failed, requiring us to run space heaters which could not be set to a fixed temperature (thus up and down at night to get the heat right for folks to sleep). Everything in the unit was super outdated and the bathroom had no ventilation, so got very muggy while we showered and unsurprisingly was moldy, too. The maintenance team was friendly enough, but unable to help, saying "some things are just old around here." :( We booked through Airbnb, so didn't realize the venue was the Treasure Mountain Inn (would have been deterred by the reviews otherwise), but if you are fortunate enough to read this before booking, stay away!

Wow. This place is right on the Main Street in Park City. The room had a full kitchen(microwave, stovetop, dishes, dishwasher, full bathroom (shower over tub), living room (couch,tv, coffee table) and a shared patio (with view of the pool). The o my gripe we had was not being able to control the temperature in the room (room had a thermostat- but it did not work). The hotels location however, is within walking distance to various shops, restaurants, bars, etc).

We stayed here for a weekend in July. The location ia great as it is located directly in Main Street. The front desk employees are extremely nice although we were told we could check in at 3:00 but in fact we weren't permitted to go to our room until 3:45. The room decor is fine. Our unit was cleaned. But the problem which ruined this experience for us is there is no Air Conditioning in our unit. We were in Unit 32. Not only that but hot air was coming out of the heaters and they had no one on staff who could turn it off. No maintenance person. It was probably about 85 degrees in our main living area. Our bedroom was about 80. Incredibly uncomfortable. Neither of us slept well. So we won't be coming back.

We came up for wine fest and selected unit 44 junior suite, that we always select. We have stayed here 4 or 5 times previously. However, this time the leather furniture is gone and the new furniture looks cheap - definitely not what is advertised. Room smelled moldy which we have never experienced before. Sheets on bed were cheap quality. Not sure if there are recently new owners, but we definitely did not get the room we are used to. Maybe new owners? Kitchen is sparsely supplied- 3 glasses and 1 coffee mug?? Really? Do they want us to share a mug? Will definitely be looking for another place to stay on our annual trip - this unit no longer worth the money.

Stayed here over the Labor Day weekend. Parking was a nightmare! No parking at the hotel, had to park and drag our luggage from 3 block away. Check in went smoothly and quick, Ivan was super friendly and sweet. Room was nice , balcony was a huge plus. No warm water in the bathroom! Huge disappointment, had to shower with cold water which wasn't pleasant. Oh well, but the overall experience was okay, will most likely return since location was by far the best and closest to everything on main st. I stay in Park city and Deer valley a lot during winter months in UT and this location can't be beat for the price.

There are way more pros about this place than there are cons, but my particular con is the dealbreaker. The location is fantastic, the price is great, the rooms are cozy and well equipped, meaning the kitchen is stocked with dishes, and you can walk anywhere on main street from this hotel. Shops, restaurants, the theater, location = 5 stars! Things that don't matter, but I'll put in here anyway: The TV is ancient, the bedding could use new comforters (actually that matters)...parking is on the street and very sparse, the shelving above the sink in the bathroom was broken. Here comes the con, the walls are paper thin. You can hear everything. EVERYTHING. We were woken up at 2, 3, 3:30, 4, 5:30 in the morning forced to listen to our neighbors talk, yell, and laugh and... Like I said... Everything. The front desk takes a break from 10 PM until 7 AM so even if you want to call and complain about your neighbors, there's nothing you can do. I wish that there were a little more restrictions on the noise ordinance of this hotel, and it wasn't just our neighbors being loud, you could hear everything from people slamming doors people walking around, people walking by your door, it was just very very loud. Hard to relax and enjoy the getaway.

Stay elsewhere! I recently stayed here on a business trip during what I would assume is one of the busiest weeks in Park City. I returned to the hotel after a late dinner reservation to find I had misplaced my room key. The front desk was closed and a house phone was nowhere to be found in the lobby. I used my phone to call the hotel's main number. I explained the situation to the very helpful lady at the answering service who then tried the three numbers she had for after hours assistance. She was not able to reach anyone... repeatedly....the entire night. I spent the night in my car because NO ONE was on call (or responding to their on call status) all night. When the front desk was attended the next morning at 9 am, I got an apology and promise of a 10% discount which didn't even equate to one night of my stay and has yet to be refunded to my credit card. I've had better service at a Motel 6... they do not refresh rooms or provide new towels unless you call and request and based on my experience... good luck getting someone to respond. Do yourself a favor and stay at a place where people actually do their job.

My experience here was quite a pleasant one. Front desk clerks are exceptionally nice. The room was spacious and homey. Our AC in the first room wasn't working and it was very hot, but they switched us immediately to another room. The location is a bonus! Thank you!

Horrible customer service!! No one ever answers the phone at the front desk. Front desk person wasn't friendly at all. Do not stay at this place!!

The communication with this place was awful!!! Me and 6 of my girlfriends were staying here for the weekend and got a condo and the rooms literally didn't have any AC!!!!! In the summer!!! They never mentioned that when we checked in or booked it!! Then when I went down to ask what to do they said open a window. Our windows wouldn't open and I asked if they could come up and try and they never did. I called down t the fromt desk dozens of times and no answer. I asked to have extra fans sent up to our room and no one came. This place is a JOKE!

The place looked fantastic online, and we were really excited to stay on Main Street. But as soon as we arrived it was all kind of a joke. When you arrive there is no where for you to really park to go inside and check in, there is an underground parking area that says "treasure mountain guest parking" so you would think oh hey I can pull in there. Nope you need a code which is fine until you call the front desk and you get told to just park on the road out front but the street is FULL. And then once we got to our room, we left our bags and went to dinner. After dinner we came back and decided to check the room out and make sure it was clean. Well it was half ass cleaned. Bed made and things were put away but when you look deeper it was not clean. There was still pee in the toilet and we like to check under the bed because we have found stuff before at other places. Under the bed was part of a broken glass and shards all over and a dirty pillow case. Tried talking to the front desk the next morning and he had no care to take care of it. Definitely will not be staying here again.

This review is based on the following criteria's; Price Cleanliness Convenience Front Desk Parking Room Price - $800 for two nights, pretty pricey. Front Desk - Mary was great, and she was very pleasant and friendly. She set the tone for my customer service expectations for this stay. It was a positive experience throughout. Room - 1 Bedroom Condo, full kitchen, and ample space. Nothing spectacular about the view, and the bed is decent. Two mounted space heaters/cooling units control the climate, two wall mounted TV's (with grainy pictures on both), and a small bathroom with combo shower/tub. Water pressure is decent, however, water heater can't seem to keep up with the heating. Cleanliness - Not spotless, but this seems to be the norm nowadays. They also don't do maid service daily. On arrival, I found several hairs (2 or so), on the bathroom & kitchen floor, the shower curtains needed to be wiped, and hooks needed to be rehung correctly. Bed sheets were clean and fresh, and the towels were clean, but they definitely used too much bleach when washing it. Convenience - For skiers, it makes for a long haul walk to Park City Resort lift (about 15-20 mins). I suggest not putting on your boots till you get there, and renting a locker. There's also a trolley you can catch which I highly recommend. There's Wassatch brewery across the hotel, and the food establishment, and provisions by Riverwalk, are both conveniently located a few steps next door. Parking - Covered, and underground, and has elevator access to all floors from parking lot. Lastly, it is important to note that check-in is at 4pm, and check-out is at 10am. Also, don't lose or lock your keys inside your room after-hours, or you will pay a service fee.

It's obvious why this hotel has such abysmal ratings. It seems they would rather infect their guests and put them in danger Then provide any form of customer service. We made a reservation and more than 10 days in advance were informed that we had a positive COVID exposure and would not be traveling. They then ran us through the ringer and made us submit paperwork and doctor's notes and email multiple employees. In the end after more than 10 email exchanges and several phone calls they refused our refund, kept a credit that we are permitted to use with them and charged us. This is not only dangerous, unsafe and unhealthy but with such advanced notice, absolutely terrible service that will ensure nobody we have contact with will ever do business with them. Shameful, irresponsible, and most of all dangerous, incentivizing people who have been exposed to the virus to stay at their resort instead of giving a refund or a full credit.

We stayed here for my buddies bachelor party in condo #51, which is a two room two bath for up to 8 people. The rooms are a little outdated and we didn't have an AC in our room. But ultimately the kitchen and living room and balcony were sweet for entertaining. There is only a hot tub, which was currently broken so it was a makeshift small pool. No breakfast but attached to Tekila Cantina (see other review for it). They had a small coffee station in the lobby that was a nice little perk. Awesome how it's right on main, but parking was very limited and most of the group had to park about 5-10 minute walk away.

I was here in business with a team of 3. We had a few rooms, each of which were amazing in their own way. Whether the view, the decor or the room features, we were all very pleased with the lodging. Each morning we woke up to beautiful snow enveloping the area. It was quiet and peaceful, yet close enough to any activities you wanted. In the morning we were able to take the free shuttle to the base of park city to hit the slopes. The staff was very inviting and knew a lot about the town, it's history, and how to get places we needed to be. I would highly recommend this property to anyone looking to visit Park City. You get the upscale comfort of your home, with close proximity to anything you'd want.

I am very disappointed with this hotels management and customer service team. It seems they would rather infect their guests and put them in danger then provide any form of customer service. We made a reservation and more than 10 days in advance were informed that we had a positive COVID exposure and would not be traveling. They then ran us through the ringer and made us submit paperwork and doctor's notes and email multiple employees. In the end after more than 10 email exchanges and several phone calls they refused our refund, kept a credit that we are permitted to use with them and charged us $100 for something completely out of control. This is not only dangerous, unsafe and unhealthy but with such advanced notice, absolutely terrible service that will ensure nobody we have contact with will ever do business with them. Shameful, irresponsible, and most of all dangerous, incentivizing people who have been exposed to the virus to fly and stay at their resort instead of giving a refund or a full credit.

Literally the only reason I am giving two stars is because (1) the room was clean and spacious (which we paid extra for FYI) and (2) the location is great. This is why you absolutely lose 3 stars (and then some): the worst customer service I've ever experienced of a hotel. First of all, the front desk knows nothing...Main Street isn't THAT long. They should at least have restaurant recommendations, etc. "I've only been here 5 months" is not a valid response in someone asking where "X" place is located (btw the place was legit 100 ft away lol). It's rude and it shows the staff doesn't value giving travelers any insight into this gorgeous city AKA a good experience. Literally any questions we asked resulted in the RUDEST responses by staff. Learn some professionalism and hospitality. This is clearly the wrong industry for you. I'm not kidding - all 5 front desk staffers we encountered were equally horrible. Second, check out is at 10am. LATE checkout is 10:30am. We begged and pleaded and said we had an 8pm flight and they still denied us when check-in isn't until 4pm. Come on guys - give us at least until noon. Have some compassion and don't just say, "I'm not allowed to." Shows that your employer doesn't care about guests. Third, okay you denied a later checkout. Fine. So we ask you to store our luggage. You take it away and say you'll put it in the back because you're expecting a big group (thanks for telling us we are not important, FYI). We ask for luggage tags to account for all pieces and you say you don't do that. Okay, cool. So we come back to get our luggage and you lead us to a freaking conference room or whatever where our luggage is literally just sitting there with no locks, shut doors, or anything. Are you freaking kidding me????? Do you know how many valuables, medications, etc. we had in there? Common sense!!!! And then when we raise concerns about it not being locked, your staff has the audacity to say, "well it's not like anyone was going to take it." Know when to shut up and just apologize. I swear. You guys are ruining yourselves. You have the potential to be a great hotel because of your location but your customer service (or shall I say, lack thereof) destroys you. Never again.

Customer service was terrible. Our check-in was scheduled for 3 pm.... went to the front desk and they told us check in wasn't until 4 pm, even though our email clearly stated 3 pm. It's currently 4:40 pm and the front desk receptionist just called out to us that it's "another ten minutes" until the room is ready...

Be very sure of all travel plans!!! I cancelled more than 60 days out due to a change in travel plans and was subject to a 50% penalty on the refund. No full refunds!

I've never left a bad hotel review like this before. Really just a terrible stay - be very cautious about booking this hotel. - Our bathroom sink did not drain at all on the first day. We informed the front desk who said we'd be put on the "afternoon maintenance schedule" which starts at 3pm. But no one came to fix anything, so we had that issue for that night plus the next morning until it was fixed the following day. - There were hairs in our bed which means it wasn't washed properly. Couldn't get new sheets until the morning because the desk staff leaves pretty early. When I called around 11pm, I got an after hours help line. - They promise a free ski shuttle to Deer Valley. We signed up for the 8:15am shuttle, which still hadn't arrived near 9:00am. The hotel was very unhelpful and denied all responsibility because "it's just a convenience, not something we promise." What a crock. It's a promise when you market it as a benefit. We've skied a long time at a lot of places. They all deliver on this promise. - The maintenance staff left garbage sitting on our counter because they forgot to throw it out. - Perhaps worst of all, the management lied when we attempted to request a refund, saying we never mentioned any issue with the sink. 100% untrue, and I wasn't even sure I was going to bother writing this review until they did that. No one seems to take much pride in customer service at Treasure Mountain Inn. Pretty sad.

For nearly $400/night you'd expect a lot nicer room. It's definitely not what's represented online and is super out dated, not in a good way. There's Table fans in each room??And not that we came to watch TV, but our teenage son will be and the TV is like ancient technology. There's no TVs in the bedrooms either.

It has nice rooms but they weren't easily accessible. When my daughter and I got there, there was a guy that wasn't very helpful. We couldn't find our room and he didn't even know where it was! We were so frustrated. I would go back but I would make sure I would get a room closer to the lobby.

I would score this property a zero or negative number if possible. Fair warning, PURCHASE TRIP INSURANCE BEFORE BOOKING WITH THIS PROPERTY. This facility allows, NO CANCELLATIONS within 60 days of your reservation. As a destination for skiing one MIGHT think this establishment would have an ounce of compassion/flexibility for a guest suffering a traumatic injury prior to their arrival. NOT THE CASE. The staff has INFLEXIBLE, HAD ZERO COMPASSION for the situation, AND RUDE. I booked a reservation for a ski vacation and then suffered a compound fracture ending my ski season days later. I am non-weight bearing for six weeks. Travel is uncomfortable and inconvenient at best. I was heart broken about the injury and having to cancel the trip. I called to cancel my reservation as soon as I got home from the hospital. I could not reach anyone, and left several messages. I then resorted to email. The email reply basically said, you are SOL No offer to re-schedule to next season, no offer to refund the portion of expenses not paid to the owner (i.e. cleaning fee, taxes, etc.), just a re-statement of their cancellation policy. IF MY EXPERIENCE IS ANY INDICATOR OF THE CUSTOMER SERVICE YOU WILL RECEIVE ONCE YOU ARRIVE AT THE PROPERTY, YOU WILL BE VERY DISAPPOINTED. AVOID AT ALL COSTS.

This was my second stay and I really dig this place. The junior suite rooms are comfortable, nicely adorned with a modern look and mountain/skiing themes; it's not fancy, but comfy rustic and the bed is great. The kitchenette with toaster, microwave, coffee maker and mini-fridge makes life easier and cheaper. It's not a typical hotel as the rooms are actually private condos that are rented out, so there is some variation in the rooms. Ski storage in the lobby is convenient (poles still go back to your room). The location is great, at the top of Main Street with shuttles and buses across the street and a 5-10 minute walk to everything you need (including the town lift). Parking is free and given the convenience of walking and free transport, you should just leave your car parked and enjoy Park City. The best part: the hot tub. It's the best one I've ever experienced. I make sure I block an hour for this. It's AWESOME. It's very large (20' x 10' or so) and fits like 20 people. Set in the courtyard with warm water waterfalls, it's social, relaxing, hot and plenty of jets to soothe the ski challenged muscles. The major drawback is that TMI doesn't have an elevator so dragging ski gear and bags up and down stairs is a pain. Also, while there is a restaurant in the building, it doesn't have a lobby bar or social space (other than the hot tub). Overall, I think this is a great spot if you want to be on Main Street, but still easily get to the mountains.

Very expensive and they don't even offer daily housekeeping. The location is great - right in Park City, but that is all that this place has going for it. The rooms are very dated and not well maintained. The housekeeping is only 3 days a week. Not worth the high price they charge. Better off doing Airbnb or another house rental option in Park City.

The place is gross. They only clean on Monday ,Wednesday, and Fridays! You have to run down to the front desk to get towels! I would never stay here again!

The place doesn't look like much from outside but check out their rooms and apartments...you'll definitely change your mind. My husband and I recently rented a room for the night. $129 for a 2-bedroom, 2 bath, Jacuzzi, fully stocked kitchen, full-sized living room apartment! If you go to their website check out Unit #48 of their two-bedroom suites, that's where we stayed http://treasuremountaininn.com/accommodations/two-bedroom-suite. All with beautiful decor and every possible amenity you could think of. The style was modern-lodge, totally comfortable, with great lighting all around, WIFI, TV's with cable, a full sized patio with chairs, heated travertine floors, luxe bed dressings, really just the works! The front desk receptionist was sweet and informative. A total plus to us newbies who didn't know the area. The location was great, right on the main drag so we walked everywhere. What a great town! The only problem is accessibility. If you have a hard time walking or are in a wheel chair, this place is nearly impossible to get around because there are no ramps, nor elevators anywhere. This is noted on their website so it shouldn't be a surprise. The rate we paid was most likely not typical. During the winter season and the Sundance Film Festival the room goes for $650!! We went in the off-season (no snow) so surely we got hooked-up!

When I was planning my event for August 2010, I approached Treasure Mountain Inn to be our base of operations. Every aspect of planning was super easy, thanks to Thea and Emily's knowledge and helpfulness. During our stay, Thea and Andy were always around to help with any issues that might arise. Heidi and Alex, who worked the front desk during the evenings, put in extra hours to accommodate our group. Every member of the staff went above and beyond to make our stay perfect. We were a pretty different kind of group for them, and we had some special needs and requests, and they were completely willing and eager to help us have a great time. The rooms were amazing. As my event's organizer, I opted to stay in one of the less renovated rooms, and it was still pretty fantastic. I visited several other rooms, and just loved them. The suites are huge, with gorgeous bedrooms, comfortable beds, nice bathrooms, fantastic kitchens, and great sitting rooms. Our event included a vendor's room and an art gallery. we used the Crescent Room for the art gallery as well as a "sitting room" for chatting, and the Great Room for the vending area. Both were perfectly set up. The Crescent Room was especially wonderful; when we first got there, it was set up as a classroom, and we asked for more chairs so we could have spaces to sit and talk. When we came back, the place had been magically converted into a perfect parlor, with gorgeous sofas and overstuffed chairs! The courtyard is amazing. We enjoyed some late night star-gazing from the grassy area near my room, and although I never tried out the hot tub, others in my group said it was incredible. We held a fashion show out there on Friday evening, and it was fantastic. Andy even took some photos, and had them up on a monitor in the lobby the next morning! That is unexpected service! When another guest, unaffiliated with our group, caused some minor problem with some of my event's attendees, the hotel staff handled it wonderfully. From collecting our reports on what had happened to letting the offending guest know, in no uncertain terms, that his behavior was unacceptable, Thea and her staff went far beyond the usual service to make sure we knew that our business was important to TMI. The attached cafe, Morning Ray, was quick to help me get coffee for my event's vendors in the mornings, and the meals I enjoyed there during my trips to PC for planning were always enjoyable. Our event has been all over the country, and we have held it in Montreal, Seattle, Tampa, New Orleans, Chicago, and Long Beach, among others, for the last 16 years. We were even on the gorgeous Queen Mary in 2009. Yet many members of our group have told me that TMI "raises the bar on hotels" for our event. Many of my event's attendees were unsure about coming to Park City after 15 years of holding the event in major cities; I lost count of how many were, by the end of the weekend, making plans to return to Park City and to TMI.

Stayed here on my third trip to PC, its a great locale for both accessing the lifts and trails for snowshoeing. The corridor interior reminds me of some French bordello, painted red and black, but the jr. suite was a lodge type feel with a beautiful full kitchen, seating area, comfy bed and patio with firepit. The rooms were clean and well stocked, the floor above was a little noisy but nothing too intolerable. Would definitely consider staying here again.

This inn should have a higher rating. My experience was great. First of all, the rates were very reasonable... the friendly young lady at the counter showed us the rooms and hot tub and walked us around the property, which faces Main street and has an interior courtyard with a Jacuzzi and park like setting. She also gave us disposable toothbrushes. Super friendly. The room we got was a great price, I was very surprised by how large the place was for the money, and it included a full kitchen. The beds were beyond comfy and it was very quiet there. Location was perfect, the inn is surrounded by shops and restaurants. Just one blip... the older woman at the counter the next day said "we don't have disposable tooth brushes, we did a long time ago." hmm you did yesterday. Whatever we should have brought some. They did have some nice room shampoo, lotion etc.

Very disappointed in the people and place. Last weekend, we were very sad to cancel our reservation due to the Corona Virus and dangers of flying, etc. During this time, a bouncer at a bar on Main St. tested positive for the virus, the ski resorts closed and Summit County recommended NOT traveling to Park City. However, in light of all these things, this property is not offering a refund. Has anyone else had this experience? Terrible front desk staff has given us the run around and Pat Quigley, the General Manager of Lespri Park City did not follow-up with our requests. Trying to warn others and hoping the Treasure Mountain Inn will do the right thing in these uncertain times.

This is a awesome place to stay! We love staying here, the location is amazing everything is super clean ( they love recycling ! ) The beds are big and comfy and the rooms are updated and super modern! There is construction right down the street and you wouldn't even know it because the place is super quiet ! There is a courtyard that is quiet and shady ( huge hot tub with waterfalls ! ) This is a perfect spot for someone that wants to be close to everything, however this is not the place for someone that wants to party or stumble off main. With that said you'll love your stay here if you are seeking the above mentioned criteria.

Wow! The room for that price and location was fantastic! We were in the heart of Park City, the amenities felt very new and clean, super comfy furniture. Not only that but we accidentally left some luggage behind and they made the extra effort to mail it back to us. We'll definitely stay here next time we're in town

Absolutely wonderful outdoor hot tub with lovely cascading waterfall. Very comfortable rooms with a nice view over Main Street. Great location and great staff.

My husband and I have stayed at Treasure Mountain many times and have recommended the establishment to many friends. It has an old cowboy western feel that makes you feel like you are on an old western movie set....We just LOVE the place. Reasonable and comfortable with many amenities! WE highly recommend this place as our favorite in Park City!!!!

This was by far the worst place I have ever stayed. There is no place for negative stars or I would give it a negative 2 stars. The location is excellent, but that is where the good ends. Carpets were filthy, stained and coming up in areas. Screen doors were rippped letting in bugs. Outlets in the wall was coming out, Dangerous! The wall clock was coming apart and fell on the ground. The bed was uncomfortable and sunk in the middle. Woke up with a back ache. The vent in the ceiling was falling down. Outdoor furniture ratty. Would definitely not stay here again.