Jorge R.
Google
Terrible experience with their bike packing and handling service. I was asked to pay $80 up-front for the service despite receiving no guarantees on packaging quality or size. In the end, the bike was packed in a box just 6" larger than the 130" length + girth threshold for oversized items, which resulted in an astronomical increase in shipping costs. When confronted about this, they seemed unaware of the 130" threshold and refused to shave off the extra inches. I ultimately had to take the bike back from them and fix the packaging myself before shipping it off via FedEx.
The lesson here is that while Trek's bike boxing service can be convenient, you should definitely know what you're getting into when you leave your bike with them. Ask for package sizing guarantees before forking over your cash, and if they can't give you guarantees, it may be best to take your business elsewhere.