Matthew K
Google
TLDR: served raw chicken
My group of four dined at Trentham restaurant on Saturday, 16 Aug 2025, for a 1:50 pm booking on the veranda. We ordered chicken involtini, salt and pepper squid, meatballs, and moroccan lamb.
Unfortunately, after we had already eaten most of the chicken involtini, we opened a piece of one and realised it was visibly raw and undercooked. We then opened up another almost finished piece and realised it too was also raw and undercooked.
Regrettably, we didn’t get a clear close up photo of the raw chicken in the blur of the moment, but it is retrospectively visible in our earlier photos.
We notified waitstaff, who saw the undercooked chicken and took the dish back to the kitchen, telling us they would remake it. However, they returned with only one properly cooked involtini (just a third of the original dish) which confused and disappointed us.
When we came up to pay, our main concern was making sure the incident was formally reported. The manager explained that the involtini are pre-cooked and reheated, and insisted it must have been just one chicken that was raw, and hence they only remade one of them (which is besides the point). They showed trivial concern that we all had unknowingly eaten raw chicken. While we quietly felt the replacement was inadequate compensation, our main focus was on encouraging them to lodge an incident report for the safety of future patrons.
We were disappointed by the manager’s attitude- she seemed reluctant, insincerely apologetic, and at times passive aggressive. She eventually offered a refund for the involtini dish, which she gave with a frustrated tone. We considered this refund to be the bare minimum. No further gesture or compensation was made, besides telling us to call them if he had any further concerns.
What was most concerning wasn’t the raw chicken, but the dismissive response from the manager. Serving undercooked chicken should be treated with far more seriousness and accountability.