Tres Banderas Jungle Hotel

Located on the single road between Quepos and Manuel Antonio, the hotel is easy to get to and there's a bus that runs both ways every few minutes. My room, a suite on the second floor, was spacious and clean. Basic amenities like hot water and AC all work fine and the free breakfast was nice. The check-in process could have been smoother. The reception is a room and very strangely, only one guest is expected to be inside at any given time. It's not like we're trading our bank account numbers so this seemed unnecessary and slows things down. I was also told my booking was atypical and I'm not sure what to make of that. I booked through Agoda and it was supposed to be prepaid but the receptionist said something like, "even if you have paid, if it doesn't show up on our end, I can't let you in." That just felt standoffish like I was trying to pull something. Good customer service would be something like, "there seems to be some issue on my end, but I'm sure we'll figure it out together and get you situated." I'm hoping that was a singular incident and overall, everything was still nice so I can cautiously recommend the hotel.

Unfortunately, had issues during our stay: Positives: The staff were friendly, and helped us to try and solve a major issue we had during our stay (will explain soon). The people working at the restaurant, Papugami, were nice and the food there was delicious! There was AC in the hotel room. Minor issues: We stayed at the Villa with 6 beds. The villa is old and slightly run down. Stains inside on the walls/ceilings, paint chipping, and some tiles missing on the outside. It seems they are aware of this and are working to fix it. Some stuff does not work inside or works strangely. Both TV’s were not working properly, the upstairs sink works weirdly The villa was not the cleanest when we arrived. Found some dead bugs on the floor and a crumbs on some beds. The owner lives next to the villa and has a large Akita dog. The dog barked very loudly at night, and would also sometimes wander the property without a leash. This was uncomfortable for some of us due to his and the dog not seeming the friendliest. Major issue: There was a terrible smell in the room that occurred in the 2nd day. Like an animal died somewhere in the room. We told the staff, and they took it seriously and tried to help us. We couldn’t find the source of it, but they did get a temporary solution which helped for 5-6 hours. the smell came back in the night. Ultimately, I can not recommend staying at the Villa in the hotel until this smell is removed and more remodeling is finished. Other rooms may be better experiences.

We felt like we were at a fancy resort! The property was beautiful and the staff was so friendly and helpful. We took a dip in the pool and enjoyed their happy hour. The bartender made some excellent cocktails. Breakfast was also delicious and made to order. Be prepared for the crazy driveway entrance! It’s steep and on a busy road but it didn’t end up being an issue.

Don’t be fooled by nice pictures on their website, it doesn’t look this good when you arrive at the hotel. The smell in the room is awful, I guess because the building is kind of old - it kind of smells like that. The mold is a whole separate issue and a health hazard. They also leave a whole bunch of various cleaning solutions and chemicals in the room, which could be an issue for someone with an allergy or small kids. And to top it all off - the manager is outrageously rude and unprofessional. I guess their manager thinks being sassy is cool - it’s not, it’s an embarrassingly low level of hospitality and customer service skills

Beautiful property, great staff & kitchen bar staff make u feel at home & fun to enjoy the amenities like pool, bar, kitchen dining. are monkeys in the trees as soon as we got out of our car so cute one of the staff showed us a picture he took of a toucan that was in the tree surrounded by beautiful rainforest, tropical environment lovely pool. The rooms are pretty basic but fine and we had a nice little balcony where we could watch birds from the back on a hammock

Stay away from this hole. They are scammers, they are refusing to refund money for the canceled nights, due to safety issues and cleanliness, the beddingwere not changed, had human hair and sand all over it, chemicalswere just left inside the cabinetsfor my kids to find them and tried drinking It. It is the worst place you can imagine. The manager is rude and has 0 hospitality experience. And this is will be the view from your window. My kids were just so scared to sleep there.

Good all around hotel . Good value , good size rooms and clean . The restaurant on the premise is good. Staffs are friendly and helpful. The location is a bit tricky. The hotel sits in kind of a no man’s land between Quepos and Manuel Antonio entrance. It’s very difficult to walk to the hotel . You must have a car or get a taxi to get to it and get around . In general walking is not advisable on the main road . There are no sidewalks and cars and motorcycles travel in higher speed.

Nice spot if you are up for visiting Manuel Antonio. Otherwise the beaches are too busy and the surrounding is a bit Disneyland. Hotel is fine, the pool is nice highlight.