Petra F.
Google
I highly recommend this store! Not only do they sell very nice stuff, but their service is just next level! I visited Ljubljana from Belgium in early July 2025 and bought this very nice wallet at IKA. To my great sadness, the push button holding the wallet together broke last month. Visits to two craftspersons in my hometown taught me that repair was possible, but would take a few hours, turning it into an undertaking that would cost me more than a new wallet. With few expectations, I wrote an email to the general IKA mailbox I found online. Very soon, however, Iva from IKA got in touch and announced she would send me a new wallet, all the way from Ljubljana to Belgium. Then, misfortune struck a second time: the parcel carrier lost the parcel with the new wallet. Yet Iva did not give up and sent a new parcel, with – again – a new wallet. Yesterday, this second parcel arrived, and I am most happy to start using my favourite wallet again. Thank you, Iva, and thank you, IKA, for caring so much about customer service wherever they live. A 5-star experience!