Jo T.
Yelp
I have been coming here with my family on and off since I was 7. This is my third year in a row, and I brought my son with me for the first time this year and was excited to share it with him. The wranglers are knowledgeable and the staff is friendly. Beautiful views. However, I was greatly upset to find at the end of the week that the ranch stated I owed $780 more than I was quoted. It took 3 different tries to get a logical explanation for the discrepancy out of the office staff, and the reason was that my initial invoice reflected for 2 people in a 3 person cabin. Originally, a third person was to stay with us for part of the week, and we were told they would be given a pro rated rate. I told the ranch weeks ahead of time that the third member of our party would not be joining us. NO update was made at that time to the invoice nor was any statement made about it. My invoice showed for 2/2 (so to me it appeared complete) and apparently the other person was to be invoiced 1/1, but no invoice was ever sent to me or to them, nor was it indicated in any communications that the amount on my invoice was subject to change, especially since no updated invoice was sent. So it was my full understanding that the money I had set aside and had in my check would satisfy the number I was quoted. This caused a lot of confusion and embarrassment and put me in a bind. Becca in the office did not seem to give much consideration or care to this. I was able to satisfy the payment, and would have had the money ready ahead of time had I known it was coming. A lot of people who frequent the ranch are wealthy. But some of us save all year to get there. I am a teacher and save for the ranch in a joint business account held with family members. I worked very hard to have the money for both my son and I to make it, including working a second job. Interestingly, the ranch offers a 3% discount if the bill is paid in cash or check. My deposit was paid by card and the balance by check. Had they chosen to, that 3% waiver would have covered that $780. It became clear that the ranch does not value integrity, transparency, or loyalty. My son was the 4th generation of my family to attend and this was my 13th year in attendance. Over the years, we have spent tens of thousands at Triangle X and have made so many memories, and for the first time, I don't know that I will ever go back. For that kind of money, I could go to Europe.