Armelle A.
Google
Exceptional Service, Stunning Design - True Kenyan Hospitality at Its Finest
From the moment I arrived at The Tribe Hotel around 11 PM, I knew I was in for something special. The security team welcomed me warmly despite the late hour, setting the tone for what would become an extraordinary stay.
A True Boutique Experience:
The Tribe is a genuine boutique hotel in every sense – the décor is absolutely breathtaking. Every space features carefully curated pieces that create a sophisticated yet welcoming atmosphere. From the lobby to the guest areas, the attention to design detail is impeccable. This isn't just a hotel; it's a thoughtfully crafted experience where art, design, and hospitality merge seamlessly.
The People Who Made It Memorable:
Norah and Purity at reception demonstrated the kind of attention to detail that transforms good service into exceptional hospitality. Purity not only checked me in efficiently late at night but remembered my name the following morning at breakfast – a touching gesture, especially as my name isn't the easiest to remember. This personal touch made me feel truly seen and valued.
Christmas Day was made magical by Doreen and Valentine at the Executive Lounge. Their warmth, attentiveness, and genuine care ensured that all guests were well looked after, with excellent food and drinks throughout the day. They made what could have been a lonely holiday away from home feel like celebrating with family.
The housekeeping team, Fatima and simon, were consistently the first smiling faces I'd see when leaving my room. Their proactive approach – always checking if I needed anything, meant my room was impeccably maintained and I never wanted for anything.
Blair and Jacinta at the entrance greeted me with genuine smiles every single time I passed through, making each return to the hotel feel like coming home.
The Facilities:
Jiko Restaurant is simply stunning – the décor alone is worth the visit, creating an ambiance that elevates the entire dining experience to another level. While I didn't get the chance to use the swimming pool or gym, I spent blissful hours sunbathing on the terrace, which offered the perfect space to relax and unwind while taking in the hotel's beautiful aesthetic.
Final Thoughts:
What sets The Tribe Hotel apart is the perfect marriage of exceptional design and genuine hospitality. The carefully curated interiors create a sophisticated atmosphere, while every single staff member I encountered went above and beyond to ensure my comfort and happiness. I genuinely felt like part of the Tribe family rather than just a guest.
This is Kenyan hospitality at its finest, delivered in a space that's as beautiful as the service is warm. Thank you, Tribe Hotel, for an unforgettable experience. I cannot wait to return.
Highly recommended for: Design enthusiasts, solo travelers, families, anyone seeking world-class service with genuine heart in a beautifully appointed setting.