Poonam T.
Google
Dear Mr GM, a note with grave regret:
An unacceptably delayed check-in at Trident Udaipur was followed by the allocation of a room that was clearly not ready for occupancy. After being made to wait for approximately 45 minutes in the lobby, I was escorted to a room that was in a thoroughly unsatisfactory condition, as evidenced in the attached photographs.
After this made to wait in the dirty room for an hour, no updates shared.
Making this a total of close to 2 hours waiting time at Trident Udaipur.
The issues observed were as follows:
• Bedding left undone
• Hair scattered across the room from previous occupants
• Presence of flies, pointed out immediately to the staff member escorting me
• Inappropriate and unsafe placement of a knife
• Visible dirt and lack of cleanliness on the work desk
Additionally, while waiting in the lobby, I requested a coffee on three separate occasions. Despite repeated follow-ups, it was never served. While I understand that delays can occur due to large wedding check-outs or operational pressures, there is no reasonable explanation for such a basic lapse in service.
There is a clear distinction between merely operating a hotel and truly extending hospitality. I had already informed the team that I had travelled overnight to reach this destination property, expecting a warm and seamless arrival. Instead, the entire check-in experience was unwelcoming and deeply disappointing.
Guests arrive with positive expectations, having paid in full in advance and placing trust in the brand’s reputation. The experience I encountered fell far below those expectations and was a significant letdown—especially from a property of this standing.
Absolutely unexpected.