TRIFECTA - Surf, Snow, Skate in Orchard Road

Brought my team to Trifecta for our company’s Wellness Day, was extremely happy with how the staff (Aniq) guided us to prepare for our first surf class on safety instructions. The 2 instructors, Ben n Takin, who taught us on the wave was also very patient and taught us well! All of us got to stand on the wave for the first time. Front desk (Joel) was also helpful with registering our accounts and accommodating to our requests to decorate the space! such a great experience!!

I had an excellent experience with the snowboarding classes at Trifecta. A special shout-out to Eugene and Jun Wei, who were absolutely fantastic instructors. They were patient, clear, and incredibly encouraging, breaking down techniques in a way that made everything feel manageable and fun. Thanks to their guidance, I feel so much more confident and genuinely well-prepared for my first snowboarding trip. Highly recommend Trifecta—and especially Eugene and Jun Wei—to anyone starting out or looking to build confidence on the board!

During my stay in Singapore, I went surfing five times and, unfortunately, encountered one very rude surf instructor (see below photo of him Gilbert Yeh). He was extremely rude in both behavior and attitude (bossy, disrespectful, and unprofessional). I’ve never been treated this way by any instructor in my life. He happened to be assigned to two of my sessions. All the other instructors I met were friendly and professional, but this one individual stood out for the wrong reasons. After reading through other reviews, it seems I’m not the only one who had an issue with this particular instructor (Gilbert Yeh). He just has too bad vibe and happen to be the issue for long time. I hope the management can look into this (unfortunately, despite ongoing negative feedback in prior reviews, this issue seems to remain unresolved).

Extremely disappointed with my experience. I scheduled an appointment 3 weeks in advance, showed up early, and the instructor was a no-show. This lack of reliability is a huge problem. Since the lessons are pre-quisite of each other, I am forced to cancel ALL my advanced booking. Reason given was like BS, how can there be a miscommunication problem with instructor if sessions are scheduled in advance??? Doesn't make sense. They offered a refund, but said it would take 2-3 weeks to process, which feels like a slap in the face when they take your money instantly during booking. Refund process is too primitive, knowing there are instant money transfer options like PayNow. Rescheduling wasn't an option for me due to my schedule. I wasted my time and effort for nothing and they offered zero additional compensation for the major inconvenience. Would not recommend based on this significant operational failure. Now, I have to wait if this refund will be an additional headache.

Seems like the people in the surfing section only care about: - how many people are in each session ~ The staff/instructors treat larger groups better than smaller groups. From my experience, for smaller groups (ESPECIALLY beginners - intro class), they just want them over and done with. - whether you're a complete beginner or a pro ~ This surfing place was the first place I came for my birthday today, and I reached at 9.15am, person at check-in counter told me briefing's at 9.45. I got a bit confused, because on the website it said they'll start briefing 15 minutes before start time SHARP, and that if you don't get ready by 9.45, they'll turn you away. but when I told her that, she repeated that briefing is at 9.45. I thought they cared about punctuality a lot because on the website they seemed to. BUTTTT GUESS WHAT! The briefing (supposed to be at 9.30) was conducted at 9.45 instead (which was supposed to be the START time of the session) and while I waited (from 9.15 to 9.45), there were a few more skilled surfers taking turns surfing at the simulator. At 9.45, they were still there, and the instructors didn't bother telling them to go. We ended up starting at 10 instead. Ain't no way I paid $70.85 for just a 30 min session, supposed to be 45 min???? I got scammed of my 15 mins bruh... please update the duration on your website if it's meant to start 15 mins after the supposed starting time!! During my 30 mins lesson, my instructor was just telling me what to do for like 20 mins before finally coming down to the wave to properly guide me in the last 5-10 mins... at least at the very end I learnt how to turn, but barely. Do note that you can get injured quite easily in the surf sessions, especially if you're a beginner. They mostly come from you being swept from the front of the simulator to the back (the shallow area). Esp since they are quite/very powerful and fast waves, so periodically (every 1s or so???) you will feel a strong push against you and you hit the shallow part. that's usually where you get injured. My instructor did ask me if I was okay every time I fell into the water though, which I do appreciate. Ladies' toilet facility: - got 3 hairdryers, the circle-ring shaped ones (2 of them are) are good! - got some space to put ur stuff beside the leftmost sink while you do whatever stuff there (eg combing hair) - 1 clean shower room (no area to put your things on, but there's a hanger on the door) - 2 sort of ok-a bit dirty shower rooms (middle), got area to put ur things + hanger - 1 quite clean shower room (most inside the room), got area to put ur things + hanger. But overall experience: still sucked, especially since it's $70.85... I had higher expectations of this place... Ig can recommend if you have nothing to do in sg, but I do not recommend this place if you wanna go here for any special occasions etc.!!

Trifecta surfing is a standout for those who don't have the surf nearby or remotely close. An easy startup even if you haven't surfed before & excellent coaching is available. Weekdays are better.

Beginner ski- did 1 intro and 2 beginner classes and I am now confident to go for my first ski trip as an adult. The instructor for beginner ski was especially helpful and paid attention to our footwork, ski boot size and ski gear size. We levelled up with every class- the quality of the simulator, gear and instructors definitely surpassed my expectations. I will be interested to come back and hone my skills.

It was super fun! I did the indoor surfing and, boy, it was hard! But the staff there were really friendly and helpful and eventually I was able to at the very least stand still 😅. It's not at all their fault I couldn't perform, I'm just bad at surfing!