Charlotte Dickson
Google
Unfortunately, our stay at Trinity Wharf wasn’t accommodating.
We booked through a third party, and when we went to check into our room, we were welcomed by a horrible smell of urine and a loud electrical or mechanical humming/whirring coming from the bedroom. Upon opening the curtains, we found our view to be of a rundown car park with a rubbish skip and air conditioning units. We went back to the reception, and they only offered us room spray and told us there was no option in the system to allow for a change of room, only to pay for an upgrade.
Left with no choice but to consider the upgrade due to our non-refundable booking, we opted to pay for it, hoping for better accommodations.
Unfortunately, the upgrade was no better.
The issue with this property is the NOISE. During our stay, we experienced endless disruption from slamming doors in both neighboring rooms and from floors above and below. The noise transmission is unreal; it comes from so many different directions. I was woken several times during the night.
There was no mini bar. No service, as I would expect in a hotel! There were only two mugs, which I had to wash to reuse in the morning. I also had to ask for extra milk, as the 4 little bottles weren’t enough.
Furthermore, there were no extra bathroom amenities, such as a shower cap or sanitary disposal options.
The room was clean, but there was hair in my sink and something on the shower door, dust on the skirting and possibly mold specs on the wall.
As a result of this experience, I cannot recommend Trinity Wharf.
