Trinity Wharf Tauranga

Here’s the final version of your review with the staff member’s exact words included: Title: Unprofessional, Dishonest & Rude Staff – Avoid This Hotel I had a terrible experience at Trinity Wharf Tauranga and would not recommend this hotel to anyone. We booked a stay expecting a 4-star experience, but instead, we were forced to leave due to the hotel’s poor management, dishonesty, and rude staff. When we arrived, we were informed that due to a wedding event, we would not be able to use the dinner facilities, which was an important part of our stay. The front desk admitted fault and promised a full refund, so we immediately booked and paid for another hotel. However, when we later asked for written confirmation so Booking.com could process our refund, they refused to provide it, claiming the hotel manager was “away.” To make matters worse, the female front desk staff (short, wore glasses, with a strong South American accent) was extremely rude and unprofessional. She even admitted it was the hotel’s fault, saying, “I know it’s my fault, but I can’t guarantee your situation.” Despite acknowledging the issue, she still refused to help properly. Instead of assisting us, she had a horrible attitude and made everything more difficult. On top of that, we had to wait 2.5 hours just to get a response from the manager, wasting even more of our time. This is completely unacceptable for a 4-star hotel. They made a promise, caused us extra expenses, wasted our time, and then refused to take responsibility. If this is how they treat guests, I highly recommend staying elsewhere. I will be escalating this complaint to Booking.com and my credit card provider. Do yourself a favor and avoid Trinity Wharf Tauranga if you expect honesty, good service, or even basic customer respect.

Dined in the restaurant. The food was lovely but the service was dreadful. Ordered drinks when we ordered food as, after being seated, the staff did not cone back to us. When we eventually got our food we had all finished our meals when I asked again where our drinks were. The restaurant was not full but the young man serving us seemed to forget us. The women serving seemed to be the ones that finally got it sorted.

Rooms are basic but clean and functional. Don't expect great views - had one of the car park but it was fine for my needs. The service in the restaurant was very poor - not attentive and it also feels as though there is no empowerment given to the people. The lady training another lady at reception was first class.

Such a lovely place to stay. Lovely staff, especially Jacob in the dining room, lovely location, room, bed, bathroom, restaurant, pool, everything. The only downer is- don't flush the toilet while someone is in the shower or they will get hotter than expected. Otherwise, just lovely!

This is the third time we’ve stayed and had fantastic service every time . We have to come to Tauranga for medical treatment and so far the staff have been extremely helpful ( organising a wheel chair at very short notice and helping us to get to our room ) they go way beyond with their help!! We had room service - meals were delivered to our room ( which had fantastic views ) the meals were still nice and hot, and the buffet breakfast we went to was absolutely amazing!! Will definitely stay again when we have to come back ( for medical reasons)!!

I liked my room with heated floors and nice bath..! But I really disliked the view of my room because there was no view at all! !! Plus super cold swimming pool and bad sound proof walls because we can constantly hear people walking& talking outside...! ☹️ Overall I think was a 4 star Motel experience! 💬💬💬

Our stay at Trinity Wharf Tauranga was superb. We had an enjoyable experience. We love the hotel, location, Welcoming desk service to an extant that we promised our selves to visit it once every year. Sitting on the balcony over the sea and watching the stingrays in natural habitat is fantastic. Honestly, highly recommend Trinity Wharf Tauranga.

The room was excellent , clean, spacious and very well set out. Lovely heated floor tiles added luxury to this stay along with the lovely smelling body was and shampoo! I forgot to take photos of these as I want to purchase . The added touch of the cookies was simply gorgeous. I would definitely book again and highly recommend. Friendly staff added bonus. Great food also.