Kevin Geremia
Google
Our server Aidan was absolutely excellent and went above and beyond tonight. If the review was based on him alone, the review would be a 5+. He was extremely attentive and let us know ahead of time that there might be a delay in the orders. We didn't get any bread with our waters. He fired our order at the same time because of the backup in the kitchen. He came over to our table 3 times and every time he apologized for the delay. The last time he told us it was an hour and 1 minute and asked if the manager, Jordan had come over to our table yet. He had not. Minutes later Jordan surfaced with our food. We were only caring about our 9 year old getting something to eat, not us. We were going to use our rewards for part of tonight's meal, but opted not to use them. My wife is a reward member with the Newport Restaurant Group which owns Trio Kitchen + Bar. We gladly offered to pay for what we had already eaten(apps, and beverages). Thank you for comping the 3 entrees which were great. The entrees we the Elizabeth scallops, Margherita Pizza and Linguine with clams. In the end it seemed like all of the tables on the patio (which is where we sat) was and their meals were put on the back burner, while (again it seemed like) the food was coming out in record time in the main dining room. Thank God for the Wick Stixx that not only kept our daughter busy, but us too. Also it was my first time at Trio and for Father's Day too. I was assured the food and ambience were second to none. Also they should've put patio heaters on early as it's quite chilly on the patio.