Orchid Lush (Rainlover)
Google
My stay at Triomphe Hotel was extremely disappointing from start to finish. It began with misleading information provided by the reservation staff. When I called to book a room, I was offered three categories: sea view for 600 EGP per night, tram view for 500 EGP per night, and skylight view for 400 EGP per night. However, upon arrival, the receptionist informed me that the tram view cost 600 EGP. When I mentioned that I was quoted 500 EGP, he insisted that it had always been 600 EGP, implying I was mistaken or lying.
Faced with the same price for both tram view and sea view, I opted for the sea view room. Before being escorted to my room, I specifically asked the receptionist if there were any chances of insects or rodents being present, due to my arachnophobia. He assured me that the rooms were thoroughly cleaned and sterilized regularly.
Upon entering the room, I was shocked to find the trash can full of garbage, unclean blankets, and a dirty floor. Although the housekeeping staff responded quickly to my request to re-clean the room, the initial state was unacceptable.
The worst part of my stay occurred at 4:30 AM. I felt something touch my shoulder while I was sleeping. Turning on the lights, I discovered a cockroach in the bed. Horrified, I went to the reception, where the staff member sprayed the room with insecticide. The smell was unbearable, and I couldn't sleep for the rest of the night due to both the fear of more insects and the overpowering chemical odor.
Overall, my experience at Triomphe Hotel was dreadful. The misinformation, poor room conditions, and presence of insects made my stay extremely unpleasant. I do not recommend this hotel to anyone and suggest looking elsewhere for accommodation.