Sang Oiy
Google
recently dined at your restaurant to celebrate a special occasion our anniversary after receiving a recommendation from a colleague. Unfortunately, I regret to say that I cannot recommend the experience to my friends, family, or colleagues.
Firstly, I informed the staff that I cannot eat raw onions, yet I was served a dish containing raw shallots. This reflects a lack of attention to dietary needs and knowledge of the ingredients being served.
Secondly, while I appreciate that our cocktails were waived, I must express that the quality was very disappointing. As someone who has dined in many countries, I found the drinks to be bland, tasteless, and lacking any distinct flavour. Even the staff seemed aware that the cocktails were not up to standard, which is quite concerning.
Thirdly, I felt there was a lack of communication from the team throughout our visit. I was not informed that a cocktail was being waived something I only noticed on the bill. Whether or not I was charged is not the issue, but rather the absence of transparent and empathetic communication.
Overall, I left feeling disappointed. I hope you take this feedback as an opportunity to better understand your guests’ perspectives, improve communication, and ensure your team has stronger product knowledge moving forward.
+ Please do not order the Ratatouille. It’s just some vegetables with tomato paste and other random ingredients. I don’t recommend it you’re better off paying a bit more for something else