Troia Design Hotel

Spacious rooms with a good view.|Spa is good and restaurant staff very friendly.|However, the hotel urgently needs some maintenance work; the bathrooms have issues with unpleasant smells coming from the plumbing and the pipes. There was a lot of noise in the middle of the night due to the shower pipes, sounds that resembled ghostly growls at 5 a.m.|We escaped the city to have a restful night, but it turned out to be a disaster.|Front desk staff not friendly and not helpful.|We will not be returning.

Visited on a golf trip - excellent friendly service. Rooms were clean and very spacious. Breakfast was excellent and set me up for the day. The pool area was very welcome after a hot day on the course - as was the bar. Very friendly attentive staff made the stay relaxing and enjoyable.

Recently stayed at the Tróia Design Hotel for a five night stay. Had a superior room on 14 floor. Fantastic views over the bay and across to Setúbal. Well equipped room, very comfortable bed. Had three evening meals in the B&G restaurant which was part of the package. Two of the nights we could choose anything off the main menu. Choice and quality of food was exceptional. Highly recommended. Breakfast had a good choice of food and always well stocked. Both restaurants had friendly and helpful staff. Nice pool area. Not a lot outside of the hotel around the area. Nice beach walks. Hotel has a large car park underneath. Not a lot of parking in the nearby streets. Highly recommended for a relaxing stay. Would return.

Beautiful well managed hotel. Had suite on the 15th floor with wonderful views over the marina and the river Tagus estuary. Excellent underground secure car park with plenty of wide spaces for larger cars!||Very enjoyable dinner on the first night in the hotel. Unfortunately didn’t take the advice in another review and just eat in the hotel. Went to one that was obviously very popular with families so noisy and food not so well presented. Think that the many ones around the marina are better for snacks or drinks during the day.||Good choice at breakfast and again well managed. Always seemed to be a friendly member of staff ready to assist.|The casino is in an adjacent building - was slightly put off by the idea that it was in hotel one.||Would return and highly recommend.

I was very disappointed. I was really looking forward to it. I went to the spa, and the massage table was extremely hard, they didn’t have a cushion for your face to rest on when you lie against your belly on the table. Typically high-end spas have a cushion that I find a little bit hard at times but in this place, it’s completely inexistent just a few folded towels for you to put your face on. It was literally hurting my face and so bad that I had to flip around and only get a front body massage. The massage therapist herself was not bad, but not particularly good either she never checked in with me to ask me if I wanted more or less pressure or anything like this. The air conditioning was blasting. It was so cold that I had to ask her to stop it. I can’t think of anyone wanting a room temperature of 21° when completely naked and still. I know these old details and easy fixable, but it’s just to give you an overview of how little the person who designed the experience actually cares about the experience because for me they should be proud of the standard operating procedure. Do not turn on air conditioning or if you do so just make sure it is maintained at a certain temperature to make guests comfortable. When I got into the shower after my massage, there was a towel that was blocking the drain, which means that as soon as I dipped my feet into the shower, I was dipping into someone else’s shower water. It felt disgusting to say the least. The dry sauna was very clean and hot, which was perfect, I did not try to steam room because it’s not my thing however, I tried the inside pool. The temperature was perfect, the only thing I did not particularly like in the spa, is that it really feels like a public inside swimming pool, very far from a premium experience. You can see that the maintenance hasn’t been done for a while and things just stopped to fall apart. Then when I go to my room, I wanted to order some food because I was super hungry and I called the room service since the restaurant was closed at 6 PM. Room service asked me what my order was and I said well where is the menu and they said you have to turn on the TV to find the menu which I tried to and the TV wouldn’t work so I asked them can you please tell me what you have on the menu or Where can I find the menu? I didn’t have an electronic way to sending me the menu so I had to wait for one of them to come up here with a physical hard copy of the menu, which took them 20 minutes to get me. Now I’m not saying that I would never return to this place but at least I know what to expect. A friend of mine had told me how amazing it was and I am really not impressed. I will probably try to look for a special deal but not paying €250 a night for this, and definitely not €150 for a massage which was more painful than restful. I have to say, however, that most staff members were really nice, helpful and polite. However, you can see at the reception that they are completely overwhelmed. They don’t have enough people to deal with people’s requests. After all, it’s just Portuguese hotel so you can expect a five star treatment, even in a five star hotel. I love Portugal. I live here, but the level of service. Isn’t there in most places, which is insane when you pay the same price for the stuff as you do in Dubai.

If I could give this hotel zero stars, I would. Upon check in, the room floors were covered in dust and a sticky substance. The toilets had urine on the toilet seat and was left unflushed from a previous user. We asked for housekeeping to come and clean , as we had literally just arrived in the hotel room. The staff member dipped a cloth IN to the toilet bowl and was about to wipe the seat, in an attempt to “clean”. My husband stopped her and said it needed to be disinfected and cleaned properly. She then proceeded to use the toilet bowl brush and scrubbed the toilet seat with it. This is the level of filth this “hotel” aspires to. Do yourself a favour and avoid it. Also, the housekeeping manager was there for the whole thing. When he saw that we were rightly shocked by what was happening he asked “this is not okay for you?” Run, don’t walk, away from this place.

Stayed Room 914. Room was smelly due to sewing issues. At night there is a lot of noise in the shower like huge noise. We couldn’t sleep and front desk didn’t care. The water in the bathroom also didn’t flow and the bathtub wasn’t working. The fact we couldn’t sleep because of the sudden noise was torture.

They had special American design They provide best service There is many choices for views in many areas There room giving special dopamine For sure I will book again I want a give them 7 🤩 stars 🤩

The Troia Design Hotel is a lovely hotel but lacking several things that one would expect from a high end hotel. For example, the fitness room had a water dispenser but it was empty, and there were no lights in the room so I could not workout after 5pm. Also, we had a full kitchen, but there were no plates or silverware. These seem like all easy fixes that should be included in such a high end hotel. My main problem was the way in which a serious bike accident was handled by the front desk team. My family and I stayed for one night and rented bikes from the hotel the next morning. As I was climbing a gravel road, the tire spun out and I landed on my feet, but my front leg hit a wire protruding from the front tire. This wire should have been covered by a plastic cap. The wire hit my shin and tore my leg up which resulted in an emergency room visit and 6 stiches. My children rode 3 bikes back to the hotel while my husband drove me to the ER. The 4th bike was hidden away from the street and the hotel was notified of the exact location of the bike and the accident that was the result of their neglegance. Later that day, the hotel receptionist, Inês Pinheiro, indicated that the bike was not located. I requested that they look again, sending exact GPS coordinates from the picture taken and requested a video call on WhatsApp so we could provide assistance locating the bike. Instead, the next day, they said the bike was still not found and I needed to call with a credit card to pay for the bike. Two days later, I had my Portuguese friend call only to find out that the bike manufacturer found the bike using GPS, but the hotel never notified me. We did everything to help the hotel locate the bike, while the hotel staff took zero responsibility for their neglegance. The staff seemed young and inexperienced. I hope the hotel management will find this feedback useful and address training issues with their staff.

A great place to stay and relax. Hotel staff are super nice and accommodating, buffet is good for breakfast, lunch, and dinner, although you might get a little bored of it after a few days but there are some nice places close by to switch things up. Pool overlooking the marina is clean and has a bar service. The only negative thing I would mention about the pool was the glass barrier at the edge of the pool looking out to the sea needed cleaning, but that's really nit picking. The room was roomy and well stocked with luxurious fluffy towels, robe, and slippers. The bathroom was lovely with oval tub and separate shower, and vanity for doing makeup. I like the separate WC. There was nightly entertainment at the bar / lounge with good drinks. It's 3 mins away from the sand.

Great rooms, service, and very quiet. Views are amazing, and B&G restaurant in the hotel has the best venison and Ibetian pork.