Troia Design Hotel

We stayed at this hotel and unfortunately, the experience was very disappointing.||From the very beginning, we noticed that the staff were not attentive to the guests. For example, we asked for a corkscrew and had to wait more than two hours to get it. Even worse, we found cut toenails on the terrace... and it took over an hour before someone came to clean them up. At this price level, it is simply unacceptable.||We had booked a deluxe apartment with a kitchen, fridge, and oven. To our surprise, there was absolutely no kitchenware: not a single plate, not a single fork. Quite absurd for this kind of accommodation.||Overall, the staff (outside of the spa) lacked professionalism and friendliness. We had to wait a long time before someone came to see us, and even then it was done reluctantly, with no real effort to make the stay pleasant.||The positives: the view, the outdoor pool, and the breakfast. The big highlight was the spa, where the staff were professional, welcoming, and clearly passionate about their work. This was the only part of the hotel that lived uk he expected standard.||Unfortunately, this was not enough to make up for the rest. We regularly travel to Portugal, and this is the first time we have encountered service that was both unfriendly and unprofessional.|Conclusion: a very disappointing stay, with completely unacceptable value for money. We will not be returning.

We came as a family of 6 ( 4 adults -2 kids) . Rooms were spacious and clean . Lots of room for extra beds ( cots) needed for the kids. Staff was very friendly . Easy and early check in which we appreciated . Entertainment provided in the lobby bar was top notch . Breakfast buffet was busy but they kept everything full|So even if you came later in the morning you were well fed. Great place to come for a few days .

Excellent location. The hotel looks great from the outside. Wonderful views. Our room was very spacious with 2 toilets. Breakfast buffet Had variety, but was crowded. Front desk staff lacked professionalism and number. Had to wait for ages to see someone. Had dinner at the hotel on the first night, nothing to sing a out and found a hair in the pasta. They apologised and removed it from the buffet.|There is a small Beach next to the hotel,but access is not easy to spot.||Tip for management: train your staff

Troia Design hotel is a unique hotel in a beautiful location. Rooms, pool, amenities, staff are amazing. The community is lovely and August is family month and every evening outside the hotel is a festival with music, food, movies, games, etc---very enjoyable. The beaches are beautiful and the sunsets--breathtaking. There are two ways to access--ubers /bolt/taxis can't get you there--and if you are driving there is a ferry that can take you and your car there--or for those like us, who didn't rent a car, there is an easy ferry that transports people to the hotel and beach area and then back to the mainland where you can pick up your vehicle or grab an uber/bolt. Avoiding the ferry adds another hour drive to the hotel. Look at the map and take the ferry!

My partner and I stayed at Tróia Design Hotel for two nights from Saturday 5th to Monday 7th July, booking directly through the hotel’s website to take advantage of the Deluxe Studio Superior / Short Break Package. While the hotel has some strengths, our overall experience fell short of the five-star standard it claims to offer.||Parking and Location|Underground parking was a positive - it was free, spacious, and easy to access. However, for a hotel positioned as five-star, we were surprised to find there was no valet parking available.||The hotel’s location is attractive, sitting at the tip of the Tróia Peninsula with immediate access to the harbour, a handful of bars and restaurants, and a casino just steps away. That said, the beach is a good 15–20 minute walk from the hotel, which makes the “beachfront property” label somewhat misleading. We had expected the beach to be far closer - ideally within 5 minutes on foot.||Service and Check-In|Staff were generally polite and courteous, but not particularly knowledgeable. The receptionist checking us in was unfamiliar with the details of our booking package, which felt like a missed opportunity to offer a welcoming, informative experience. For instance, we had one evening meal included, yet had to prompt the receptionist to confirm and book it - no effort was made to proactively inform us.||Room and Facilities|Our room was impressively spacious, including the balcony and bathroom - this was a highlight. The bed was king-sized and very comfortable, with quality bed linen and pillows.||However, there were a number of issues that detracted from the overall experience:| • The TV was very small, outdated, and didn’t function.| • The left bedside table blocked one of the wardrobes due to poor layout, requiring us to physically move the table to access the wardrobe - which was baffling, considering the room’s size.| • The bathroom was clean but showed signs of wear, including rust and aged silicone around the shower and bath.| • The kitchenette area was poorly lit and lacked basic items such as plates and utensils - which seemed odd, although not a major issue as we planned to eat out.||Additionally, the hallway carpets were visibly worn in places, with patches where the pattern had worn away. One of the internal lifts was unreliable, once stopping on the first floor and failing to descend - we avoided using it after that, feeling uneasy about the possibility of it breaking down.||Breakfast and Pool Area|Breakfast was very good - a wide variety of hot, fresh options to suit all tastes, and definitely one of the better aspects of our stay.||The pool area, however, was disappointing. The glass panels intended to create an “infinity pool” effect were so dirty that they obstructed the view, and one panel was entirely missing - replaced with wire. This significantly impacted the ambience and visual appeal of the space, and again, is not what one would expect from a five-star hotel.||Overall Impression|While there were elements of our stay we appreciated - such as the room size, comfortable bed, and quality breakfast - the hotel overall did not meet five-star expectations. Maintenance issues, poor attention to detail, and inconsistencies in service contributed to a disappointing experience.||In its current condition, this property feels more aligned with a good four-star rating. It may well have once merited five stars when newly opened, but it’s clear that standards have slipped over time. We’re unsure whether we’d choose to stay here again.

This hotel is terrible and dangerous. We were stuck in one of the glass panoramic elevator’s, they really struggled to get us out the elevator, it was suspended on a 4th floor, started making spring elastic type movement, shot up and down. Just awful we thought we would die there. We asked for the official complaint book they were very reluctant to hand it over saying they couldn’t find it, only gave it after a call to the local police station. Overall the hotel is extremely poor value for money, it’s a three star disguised as a five star. Rooms are dirty, breakfast awful, some of it I had to spit out like the pancakes for example. Staff has no training and the service is very very bad. Room service took a long time to bring one small soup and a roasted sandwich, cost euros 23,00 and was bad. Pool area very crowded, pool water freezing and the smallest gym I’ve seen. ||Restaurant food horrible and expensive. At high season on a weekend the general manager is off duty I guess that says it ALL!!! They have a casino so worn out it’s crazy, one roulette table, one black jack table, one punto banco table, and majority of one arm bandits are museum pieces. Broken chairs, worn out carpets, has to be seen to be believed.

Visited on a golf trip - excellent friendly service. Rooms were clean and very spacious. Breakfast was excellent and set me up for the day. The pool area was very welcome after a hot day on the course - as was the bar. Very friendly attentive staff made the stay relaxing and enjoyable.

It is too bad this place is a few details away from being great. They gave very few information at the check in so we had to check online to even know what services they provide. Only to be told the spa in not included and they make you buy (and wear) a swimming cap. The coffee machine in our room doesn’t work. There is no hair conditioner. The breakfast is very busy and frankly disappointing. The swimming pool and outside terrace are nice, good service. Although there is a wooden wall that blocks the stunning view for no apparent reason, that’s frustrating. On the bright side, the rooms are big and the beds huge and comfortable. If you are wondering why it is cheap for a 5*, now you know.

The Troia Design Hotel is a lovely hotel but lacking several things that one would expect from a high end hotel. For example, the fitness room had a water dispenser but it was empty, and there were no lights in the room so I could not workout after 5pm. Also, we had a full kitchen, but there were no plates or silverware. These seem like all easy fixes that should be included in such a high end hotel. My main problem was the way in which a serious bike accident was handled by the front desk team. My family and I stayed for one night and rented bikes from the hotel the next morning. As I was climbing a gravel road, the tire spun out and I landed on my feet, but my front leg hit a wire protruding from the front tire. This wire should have been covered by a plastic cap. The wire hit my shin and tore my leg up which resulted in an emergency room visit and 6 stiches. My children rode 3 bikes back to the hotel while my husband drove me to the ER. The 4th bike was hidden away from the street and the hotel was notified of the exact location of the bike and the accident that was the result of their neglegance. Later that day, the hotel receptionist, Inês Pinheiro, indicated that the bike was not located. I requested that they look again, sending exact GPS coordinates from the picture taken and requested a video call on WhatsApp so we could provide assistance locating the bike. Instead, the next day, they said the bike was still not found and I needed to call with a credit card to pay for the bike. Two days later, I had my Portuguese friend call only to find out that the bike manufacturer found the bike using GPS, but the hotel never notified me. We did everything to help the hotel locate the bike, while the hotel staff took zero responsibility for their neglegance. The staff seemed young and inexperienced. I hope the hotel management will find this feedback useful and address training issues with their staff.

A great place to stay and relax. Hotel staff are super nice and accommodating, buffet is good for breakfast, lunch, and dinner, although you might get a little bored of it after a few days but there are some nice places close by to switch things up. Pool overlooking the marina is clean and has a bar service. The only negative thing I would mention about the pool was the glass barrier at the edge of the pool looking out to the sea needed cleaning, but that's really nit picking. The room was roomy and well stocked with luxurious fluffy towels, robe, and slippers. The bathroom was lovely with oval tub and separate shower, and vanity for doing makeup. I like the separate WC. There was nightly entertainment at the bar / lounge with good drinks. It's 3 mins away from the sand.

Great rooms, service, and very quiet. Views are amazing, and B&G restaurant in the hotel has the best venison and Ibetian pork.