Troia Design Hotel

We stayed at this hotel and unfortunately, the experience was very disappointing.||From the very beginning, we noticed that the staff were not attentive to the guests. For example, we asked for a corkscrew and had to wait more than two hours to get it. Even worse, we found cut toenails on the terrace... and it took over an hour before someone came to clean them up. At this price level, it is simply unacceptable.||We had booked a deluxe apartment with a kitchen, fridge, and oven. To our surprise, there was absolutely no kitchenware: not a single plate, not a single fork. Quite absurd for this kind of accommodation.||Overall, the staff (outside of the spa) lacked professionalism and friendliness. We had to wait a long time before someone came to see us, and even then it was done reluctantly, with no real effort to make the stay pleasant.||The positives: the view, the outdoor pool, and the breakfast. The big highlight was the spa, where the staff were professional, welcoming, and clearly passionate about their work. This was the only part of the hotel that lived uk he expected standard.||Unfortunately, this was not enough to make up for the rest. We regularly travel to Portugal, and this is the first time we have encountered service that was both unfriendly and unprofessional.|Conclusion: a very disappointing stay, with completely unacceptable value for money. We will not be returning.

Spacious rooms with a good view.|Spa is good and restaurant staff very friendly.|However, the hotel urgently needs some maintenance work; the bathrooms have issues with unpleasant smells coming from the plumbing and the pipes. There was a lot of noise in the middle of the night due to the shower pipes, sounds that resembled ghostly growls at 5 a.m.|We escaped the city to have a restful night, but it turned out to be a disaster.|Front desk staff not friendly and not helpful.|We will not be returning.

We came as a family of 6 ( 4 adults -2 kids) . Rooms were spacious and clean . Lots of room for extra beds ( cots) needed for the kids. Staff was very friendly . Easy and early check in which we appreciated . Entertainment provided in the lobby bar was top notch . Breakfast buffet was busy but they kept everything full|So even if you came later in the morning you were well fed. Great place to come for a few days .

Excellent location. The hotel looks great from the outside. Wonderful views. Our room was very spacious with 2 toilets. Breakfast buffet Had variety, but was crowded. Front desk staff lacked professionalism and number. Had to wait for ages to see someone. Had dinner at the hotel on the first night, nothing to sing a out and found a hair in the pasta. They apologised and removed it from the buffet.|There is a small Beach next to the hotel,but access is not easy to spot.||Tip for management: train your staff

This hotel is terrible and dangerous. We were stuck in one of the glass panoramic elevator’s, they really struggled to get us out the elevator, it was suspended on a 4th floor, started making spring elastic type movement, shot up and down. Just awful we thought we would die there. We asked for the official complaint book they were very reluctant to hand it over saying they couldn’t find it, only gave it after a call to the local police station. Overall the hotel is extremely poor value for money, it’s a three star disguised as a five star. Rooms are dirty, breakfast awful, some of it I had to spit out like the pancakes for example. Staff has no training and the service is very very bad. Room service took a long time to bring one small soup and a roasted sandwich, cost euros 23,00 and was bad. Pool area very crowded, pool water freezing and the smallest gym I’ve seen. ||Restaurant food horrible and expensive. At high season on a weekend the general manager is off duty I guess that says it ALL!!! They have a casino so worn out it’s crazy, one roulette table, one black jack table, one punto banco table, and majority of one arm bandits are museum pieces. Broken chairs, worn out carpets, has to be seen to be believed.

It is too bad this place is a few details away from being great. They gave very few information at the check in so we had to check online to even know what services they provide. Only to be told the spa in not included and they make you buy (and wear) a swimming cap. The coffee machine in our room doesn’t work. There is no hair conditioner. The breakfast is very busy and frankly disappointing. The swimming pool and outside terrace are nice, good service. Although there is a wooden wall that blocks the stunning view for no apparent reason, that’s frustrating. On the bright side, the rooms are big and the beds huge and comfortable. If you are wondering why it is cheap for a 5*, now you know.

Despite being welcomed by two full days of heavy downpour, our stay at Troia Design Hotel turned out to be thoroughly enjoyable. Here’s why it left us smiling:||– Indoor swimming pool: A lifesaver when the skies opened up—warm, inviting, and perfectly relaxing. It became our go-to refuge and offered just the right escape from the drizzle.|– Great breakfast: Each morning, we were treated to a wonderfully varied breakfast spread. From fresh pastries to hearty classics, there was something for every mood—and it never failed to start the day off on a high note.|– Very comfortable room: A snug, well-appointed room where we felt truly at home. The bed was dreamy and the decor clean and thoughtful.|– Amazing balcony view: Our balcony overlooked a breath-taking vista, even through the rain. Watching the mist over the water from there was unexpectedly soothing.

Troia Design hotel is a unique hotel in a beautiful location. Rooms, pool, amenities, staff are amazing. The community is lovely and August is family month and every evening outside the hotel is a festival with music, food, movies, games, etc---very enjoyable. The beaches are beautiful and the sunsets--breathtaking. There are two ways to access--ubers /bolt/taxis can't get you there--and if you are driving there is a ferry that can take you and your car there--or for those like us, who didn't rent a car, there is an easy ferry that transports people to the hotel and beach area and then back to the mainland where you can pick up your vehicle or grab an uber/bolt. Avoiding the ferry adds another hour drive to the hotel. Look at the map and take the ferry!

The Troia Design Hotel is a lovely hotel but lacking several things that one would expect from a high end hotel. For example, the fitness room had a water dispenser but it was empty, and there were no lights in the room so I could not workout after 5pm. Also, we had a full kitchen, but there were no plates or silverware. These seem like all easy fixes that should be included in such a high end hotel. My main problem was the way in which a serious bike accident was handled by the front desk team. My family and I stayed for one night and rented bikes from the hotel the next morning. As I was climbing a gravel road, the tire spun out and I landed on my feet, but my front leg hit a wire protruding from the front tire. This wire should have been covered by a plastic cap. The wire hit my shin and tore my leg up which resulted in an emergency room visit and 6 stiches. My children rode 3 bikes back to the hotel while my husband drove me to the ER. The 4th bike was hidden away from the street and the hotel was notified of the exact location of the bike and the accident that was the result of their neglegance. Later that day, the hotel receptionist, Inês Pinheiro, indicated that the bike was not located. I requested that they look again, sending exact GPS coordinates from the picture taken and requested a video call on WhatsApp so we could provide assistance locating the bike. Instead, the next day, they said the bike was still not found and I needed to call with a credit card to pay for the bike. Two days later, I had my Portuguese friend call only to find out that the bike manufacturer found the bike using GPS, but the hotel never notified me. We did everything to help the hotel locate the bike, while the hotel staff took zero responsibility for their neglegance. The staff seemed young and inexperienced. I hope the hotel management will find this feedback useful and address training issues with their staff.

A great place to stay and relax. Hotel staff are super nice and accommodating, buffet is good for breakfast, lunch, and dinner, although you might get a little bored of it after a few days but there are some nice places close by to switch things up. Pool overlooking the marina is clean and has a bar service. The only negative thing I would mention about the pool was the glass barrier at the edge of the pool looking out to the sea needed cleaning, but that's really nit picking. The room was roomy and well stocked with luxurious fluffy towels, robe, and slippers. The bathroom was lovely with oval tub and separate shower, and vanity for doing makeup. I like the separate WC. There was nightly entertainment at the bar / lounge with good drinks. It's 3 mins away from the sand.

Great rooms, service, and very quiet. Views are amazing, and B&G restaurant in the hotel has the best venison and Ibetian pork.