Trolley Palm

Due to a life change, I had to transition from living in a single-family home to an apartment. I knew I wanted to be in La Mesa and checked out several complexes in the area. I’ll admit, I was a bit nervous after reading some of the reviews for this place but I’m happy to say my experience has been great. I met Nelly, the property manager, during my tour, and she was by far the most welcoming and personable of all the managers I met in the area. I immediately liked her energy- she was kind, genuine, and never gave off a judgmental vibe (which I definitely got from other property managers). She showed me several units and was upfront about everything, including noise levels. I ended up renting a renovated 2x1. The bathroom has a great mirror with extra lighting and fog protection, and the kitchen is a good size for two people and looks beautiful. I also lucked out with an extra-large balcony! Since the complex is on an incline, even first-floor balconies aren’t ground-level, which makes them feel safer and more private. My building faced Denny’s and Spring Street, so there was some noise from cars, the trolley, and occasionally the homeless community nearby but honestly, it never really bothered us. For an older complex, the heating and AC work surprisingly well, and when I did have an issue with the AC, it was fixed immediately. The only downsides I’ve noticed are that there are no designated guest parking spots (though you can pay for an extra one if available), and not all residents pick up after their pets though that’s been improving. I’m now on my second lease here, in another building with a 2x2 unit, and I really like it! My neighbors here (and in my previous building) have been great. I wanted closer parking and laundry access, and this unit fits perfectly. While there have been some changes in management, Nelly has remained a constant and that’s what really matters to me.

Love living here. It’s peaceful and nice! The manager Nelly is amazing and always so helpful! Definitely would recommend these apartments.

This is my first apartment, and I’m glad I chose this property, the manager Nelly has been very helpful and guided me through the whole process with no hesitation! I would def recommend.

My family has lived here for 13 years. Its a nice quiet place with a little excitement thanks to economy & trolley station. It's not too bad only 3 or 4 negotiate incidents in that time. Units are nicely insulated, so you don't hear everything in the unit next to you. I'd like the pool to be heated but otherwise its clean when we use it. I'd prefer in unit washer/dryers rather than use the 2 small laundry rooms. Otherwise position experience. Only reason it gets a 4 instead of a 5 is the previous management. In my time the property has gone through 3 owners and 10 managers. The last manager Silvia was the worst talked to you like you were second class, was not people friendly. I only picked up my mail on the weekends so I didn't have to interact with her. So glad she is gone the new/interim manager Stephanie is awesome so much more approachable and friendly. Axle the maintenance guy is great too approachable and professional, he is quick to check in with you regarding a maintenance call/work order keeps you in the loop with time frame and completion date.

A Gem of a Manager and breath of fresh air at Trolley Palm Apartments Stephanie, the manager at Trolley Palm Apartments, is an absolute delight! From the moment I moved in, she has been nothing short of amazing. Stephanie goes above and beyond to ensure that any concerns or issues are promptly addressed. She's incredibly helpful, always ready with a solution or a listening ear. Her professionalism combined with her friendly demeanor create a welcoming atmosphere heree I've been living here for some time now, and I couldn't be happier with my decision. Stephanie's dedication to making this community a great place to live is evident in every interaction. Her attention to detail and commitment to resident satisfaction are truly commendable.

Outstanding place to rent as somone with a family and pets! Brand new park 2 minutes away and 3 minutes from downtown! Axel the maintenance man works super hard to keep everything up and running and hes been working by himself for majority of the time Ive lived here, but he does an outstanding and professional job and anytime i see him he is always smiling and happy to be doing his job! Hes very knowledgeable and has even explained things in ways that made sense to me so that i wasnt confused about what was going on. Stephanie the Office Manager has been truly wonderful here, things are being scheduled quickly and with regards to our own schedule as well. She is super nice and is willing to talk any time you see her and has been nothing but helpful since she came here!

Military beware. Manager told me on several occasions that we would not be charged a termination fee. Few weeks later get a bill in the mail being charged for termination fees due to my roommate not being military. (A verbal acknowledgement/agreement should of held some weight in this instance) cleaned the best we could and still charged a cleaning fee. Paid to have carpets professionally cleaned, still charged a carpet cleaning/removal fee (this one was understandable due to dogs) We did enjoy our time here, expensive? 100% clean? Most of the time. Working washers and dryers? 50% of the time. My only other complaint about this complex was the fact that other tenants blatantly refused to clean after their pets, with how much that complex is making off tenants the least they could do is make sure the dog areas were kept clean, at least the previous owners did that.

I am a current resident of Trolley Palm apartments as of this review. I’ve lived here with my cat Thomas for almost 4 years now. This apartment complex changed dramatically for the better two or three years back, sold to a new owner who has since spent many, many millions of dollars renovating and upgrading everything. I have seen a few of the fully renovated unites (I think most are all renovated now) and they are spectacular, very well done. Nearly everything here has been modernized, brought up to code. It’s now professionally managed by Sunrise Management. You can manage everything by your phone, repair request, rent, leases, etc. The laundry rooms all have new modern machines operated by a phone app. Access to the rooms are through a digital card pass, as is the pool. They spent a fortune and completely re-landscaped the entire property. They have also contracted with a pest control service, so that is not a problem here. Trolley Palm is not the new steel and cement block everyone builds today (cheaper), it has several green open grass areas, lots of huge palm trees, all of which are well maintained. They have a very nice pool that is also well maintained and it’s under palm trees, how cool is that! The place is truly pet friendly, lots of people have cat’s and dog’s here. The open grass areas are designed for them. Yes, this is an older building that has been massively renovated. But this older building’s apartment units (built, maybe 80’s?) are larger. You can compare the square footage yourself, but if you have been shopping for apartments you already know the newer ones are pretty, but everything is smaller. It’s a preference, but I personally love the larger (and greener) living space The Trolley station is just across the street from Trolley Palm apartments. I can do Downtown San Diego events, the beach, dance clubs, Comic-Con, bars, Mexico, whatever! It’s kind of fun, party, relax a little and not have to worry driving. You arrive home a 90 second walk back to your apartment. It’s nice! A unique advantage to this location unlike most all of Downtown La Mesa is there is no shortage of parking here, in downtown La Mesa parking is sparse and you pay. So, if a friend comes over to my apartment they can legally (and safely) park at the trolley station for 24 hours (free too!) and it’s just a 90 second walk to Trolley Palm apartments. We all have assigned parking spots here, so your personal spot is secured. The parking situation here at Trolley Palm is awesome good! Speaking of location. It about a six-minute walk to Downtown La Mesa from Trolley Palm apartments. So I’m six minutes away from all kinds of Downtown resources, events, nightlife. It’s a fun area to live, I often go to Denny's for breakfast, it's right next door to Trolley Palm. Also, car shows, Octoberfest, Farmers Market, beer, dancing festivals, etc. on La Mesa Boulevard. Nearly across the street from the other side of Trolley Palm apartments is a gorgeous brand-new park, opened just a few weeks ago. Super modern, never seen anything like it. Much of the play equipment is made for adults too. The parallel bars are over 8 feet High. Now, about my personal experiences with management at Trolley Palm. It was just chaos 4 years ago. However, after the property was sold, renovated, and now managed by Sunrise Management; everything settled down. I have lived in 3 other apartments in the past 15 years. This by far has been the most positive experience and I feel the new owner and Sunrise Management are doing a much better than average job. I really have no complaints, repair requests have been completed timely, staff have been professional, courteous and responsive. A few even exceptionally kind! You know who you are and it is to you Thomas and I dedicate this review.

My family and I have lived here for just over 5 years. We've gone through about 4 different property management companies and the most recent has been the most communicative and beneficial for property development. Pros: close to freeways, close to trolley, relatively quiet, good walking neighborhood, responsive management, and competitive pricing for units. Cons: Older complex so there are frequent repairs to plumbing throughout the complex. When it rains the water pools in and around the pool...a lot, but the property gets it cleaned in a fairly timely manner. The on-site washer machines aren't very reliable.

Management don't respond in a timely manner maintance have get permission from manager before taking a work order and they don't clean up after completely job my air conditioning leak into down stairs apartment yet has it got part supposedly they order month ago still waiting

I would rate this complex 0 stars if I could. To begin, the community manager Silvia is unreliable and will not take care of you if need be. Today I have experienced a maintenance emergency and as stated on the website you should contact the emergency phone number if your personal safety is at risk. Mine is at risk due to the possible black mold forming and ceiling becoming soft and leaking water from above. I have only received an email back from Silvia asking for permission to enter TOMORROW with no phone call back in response. When I first moved in it was not move in ready as well. Dirty, bug infested and no hot water running. Avoid this place at all costs.

Have lived in these apartments for 20+ years and have gone through a variety of management companies, I still enjoy living here and look forward to staying.

The maintenance man Axel works so hard to get everything done and done right! He is super profesional and consistently keeps us updated on the progress of any ongoing projects, and the office manager Stephanie has been outstanding in keeping us as residents updated as well! They both deserve all the praise for keeping Trolley Palm Apartments running smoothly!

plants and walkways are nice. if you want running water 6 days a week this is the place for you

very gorgeous apartment complex, stephanie was very helpful with the tour yesterday and any questions i had .