Trophy Bikes

After reading the reviews listed here, I decided to take a shot at having my bike serviced at Trophy. I'm not sure my experience is entirely unique, but it might be helpful to anyone interested in visiting this shop. I brought in my bike to have my wheels aligned. I've been riding an '86 bike that probably needs a lot more work, but since I rely on it for commuting I decided to deal with one problem at a time. Through phone calls and an in-person conversation when I dropped the bike off, I was feeling really good about my decision. They had the work done by the end of the day (nice!) and I could absolutely feel the difference in the quality of my rides. After about five days and only one ride, I pulled my bike out for a ride and noticed that the rear wheel was locked against the frame. Carried it to the shop, explained the situation to the person at the counter and she was really friendly and helpful and took it to the mechanics. I heard her explain the situation several times to what sounded like a frustrated mechanic, which was a little upsetting but I can understand they've probably got other things to deal with. Now here's the kicker, after a few days of riding I can see the wheel is still not properly aligned in the frame. I can't really afford to continue this cycle so I'll be looking elsewhere for repairs.

Mike the owner, is very knowledgeable, friendly and does great work. I've been there several times and I am very happy, could not have had a better experience. Highly recommended. My T line continues to work great. Thanks Mike, my Brompton and I are happy we met you.

Have been in here a handful of times over the past couple years. These guys have always performed great work on my mountain bike and all the employees there are very knowledgeable. They don't throw any shady sales pitches at you, they simply love bikes and want to make sure you are happy with the service and product.

A lot of the reviews refer to the old location in Northern Liberties when they used to sell/service lots of different types of bikes and had more staff. The shop is now exclusively for Brompton folding bicycle sales/repair and Mike McGettigan, the owner, is the only person working on bikes now--the experience now should be drastically better than what you read in the other reviews. Mike has been working on Brompton bicycles for over 20 years and has done a lot to promote the Brompton community in Philly during that time. Mike also sells a great selection of bike bells so if you want to pick one up locally instead of buying online, this is probably one of the best places to go in Philly.

Mike has an awesome shop set up here for Brompton’s exclusively. He loves his work and it definitely shows. Would highly recommend him for anyone seeking service on their Brompton!

I wheeled myself in here on a whim because I fell on my bike and needed to get my chain put back into place. They were super nice and fixed it in under a minute for no charge. I will definitely be back in here for my other biking needs. I really appreciated the quick fix, otherwise I don’t know how I would have gotten home.

All around terrible service, rude, and unaccommodating from start to finish. I never write reviews.. but something about this experience just rubbed me the wrong way. Here is how it went. I bought a bike.. Costumer service was bad. Rode the bike twice. Second time I rode the bike it broke. Tried to return the bike. Charged a 90 dollar fee for “restocking”. I paid for a bike that was broken or “unaligned” as I was told. A bike that the Shop themselves put together. When I asked for my money back I got hit with a fee.. Here’s the thing, if you value costumer service then this isn’t the bike shop for you. If you are someone who is new to biking and you want a little guidance then this isn’t the place for you. If you value convenience then this isn’t the bike shop for you. If you know what you want and know how much it should cost then maybe they can help you. But it’s very likely that they won’t appreciate your business. Out of the hundreds of bike shops in the city I just chose the wrong one.

One of the better bike shops in my opinion. They are smaller so they don’t carry much inventory but most of their accessories are higher quality. They carry hipster Surlys and Bromptons if that’s your cycle brand. They do generally great quality repairs and they do know how to tune your bike pretty well. They don’t attempt to fleece you like some of the other shops. Overall impressive.

Mike fixed me right up after a mechanical problem on the river trail on my Brompton. Mike at Trophy ONLY does Brompton, and he is dang good at it. Would use again in a heartbeat.

Woahh super rude in the phone. I just called about serving an e-bike and he kept talking about parts and I kept trying to say I just need a battery recharge and it they can get it then I need just to buy a new battery. Lol the shop owner wouldn't even let me talk - told me to call another shop as I was trying to tell him I already call them and he just kept talking over me. Doesn't matter if you can service the bike I have I wouldn't bring a bicycle to this shop if the owner can't bother to listen to someone speak--- sooo rudeee.

I was traveling from out of town with a small group of people, using a vehicle that we had just recently installed a roof rack for storing a bicycle that we were transporting. Unfortunately, the bike had been really overtightened to the roof rack and so we could not remove it from the roof, even while using wrenches and pliers; this only chipped paint on a plastic knob that was on the rack. I was able to find Tune-up bike shop, as is the current business occupying 611 N 2nd in Philly and my father and I went there. When we got there, the lights were a bit dim, but I saw several welcoming signs. Upon getting inside, I spoke with a lady at the front desk, but she had to take a quick phone call. My father and I then were then attended to by a man who looked at the rack and told us that he would get someone with more expertise dealing with ceiling racks. The owner of the shop then came out and was very helpful in trying to get the rack unstuck. Ultimately though, it took the manager of the location to get the rack off, much to the appreciation of my father and I. The rack had had us very confused, as we did not use the cam lock properly and had instead overtightened it. Fortunately, the bike shop had provided several sets of hands to all provide help to us out-of-towners. When we went back in, the first man to help us put the front wheel of the bike back on, as the front wheel had to be taken off to use the tire rack. He then pumped up the tires and after a much-deserved tip, we were on our way. Throughout the process, everyone we spoke to was very courteous, polite and wanted to help, including the owner and manager, who both ended up being the most experienced with tire racks. It was a great experience and if I ever find myself with another bike problem in Philadelphia, I will certainly know where to go! *I am unaware if Tune-up bike shop is simply a rebrand of Trophy Bikes or if Trophy Bikes closed and Tune-up bike shop took its place during the pandemic.

I needed a bike so I can avoid transit during COVID, because I'm a nurse who cares for COVID patients, and I want to limit my potential for infecting others. I was able to make an appointment online, and they had an idea of what I was looking for when I arrived. They let me take the one I was interested in for a spin around the block, which was delightful! I loved riding home, and now I love riding around the city, because Philly is beautiful. I appreciate how professional and neighborly they are here at the shop. Thank you!!!

After getting my first flat inner tube in 4 months of riding in the city: I headed to Trophy Bikes. I got it repaired and went on my way. It popped again, two weeks later, this past Friday- I blamed it on Philly streets and bad luck. I went this past Monday and got it changed (oh and the guy who changed it made me feel like i was a bother- i saw that he was working on a better bike in the side shop)- and it popped on TUESDAY. I went in YESTERDAY got it "fixed" and partially tuned (they did replace it for free this time lol). Just an hour ago I was riding my route back from work and not only did my tube pop but my tire came off the rim. SO SO SO disappointed and at a loss of words. Never goin' back

I've been a cyclist and bike industry executive for years. My company ships over 400 bikes a month directly to customers. I found myself in a pinch in PA and needed to ship a new demo bike to a friend. I found these guys online and was stoked to see that they offered shipping services. Shipping for $70, just for packing which is pretty steep for PA. Keep in mind these guys get bikes shipped to them daily, so they have all the supplies on hand to easily pack a bike for free. And it takes at most an hour, so probably $18 in labor. They packed the bike in the wrong size box, costing me $150 to ship a bike that usually costs $100 to ship. Again, not a huge deal cause I gotta ship this bike. The real problem is: The bike shows up to my friend destroyed, with completely broken fenders and spokes. Again, I ship over 400 bikes a month so I'm able to tell the Trophy guys that based on the photos I can see that poor packaging resulted in the bike being damaged. I send them detailed photos. They claim its a FedEx issue and "Good thing you insured it." Finally I just asked them to reimburse me the $70 they charged for packing the bike. Nope. Horrible guys. Their reputation isn't worth $70 to them. Unbelievable.

I dealt with one staff person, who was friendly. I am shopping for a folding bike. They sell Brompton exclusively, which is WAY ABOVE my price point... they average in the ballpark of $1200-1500+. So, it kind of stinks that they don't carry other brands, but they were very passionate about Brompton and the specifications and upgrades. Fun fact: they let you test ride the bikes. You let them hold your license and something else (credit card?) and they give you a helmet and an hour or so to check it out!

I have some customer service advice for some of the employees working here: Don't talk shit about past customers while ignoring a current customer in front of you. There are plenty of better places around with better service than this place.

The bike mechanics at this shop are 100% incompetent. I took my bike here yesterday after getting a flat at around 6:30, and tech #1 put it on the stand right away. "Great," I thought, "It's awesome that they're able to take care of it right away." Now, granted my bike isn't as simple as a single gear, or probably even most bikes with derailleurs. It's a rebuild that was professionally done in Austin, TX, with a Nexus 7 speed hub and a roller brake, both of which have cables that have to be disconnected. But, if you work on bikes, it seems like you should be able to work on all bikes, right? So, tech #1 couldn't figure out how to get all the pieces back together after he put the wheel back on. He blamed this on it being feebly assembled in the first place, and told me they'd give me a call in the morning. They called me around 9:30, and said they had it back together. It's been raining all day today, so I went and got it just now. As I rode if away from the shop, I noticed that (A) it wasn't shifting right and (B) the rear brake was way looser than it was before I brought it in. I took it back inside and proceeded to tell tech #2 about the problems (#1 wasn't there today). He said he'd take a look at it and put it back on the stand. After working on it for about 10 minutes, he showed me what tech #1 (or whoever put it back together this morning) had done wrong, and took it for a test ride, assuring me that everything was back how it should be. He did fix the rear brake, but the shifting is still royally messed up. It has seven speeds, and it will only, very unreliably, shift through the first five. But I wasn't about to bring it in a THIRD time. It was working flawlessly before I took it to these clowns, as was the brake. I've had this bike worked on here in town at a reputable shop and they've never had an issue with it. I've also had it worked on in Brooklyn and in Austin at places that actually know what they're doing. No one's ever botched it like these guys did. I'm not sure what I'll do now, as I don't really want/know how to fix it myself, but do yourself a favor. Don't come here with your small (or big) bike issues. They'll only make them worse.

I came here because I have an old, heavy, steel bike and I want to upgrade to something lightweight. I was at first helped by a young red headed man who was fine. He showed me one bike, and when I asked if he had it in a different color, he pulled down another bike that was pretty, but heavier, and I said I wasn't interested in a bike as heavy as that. That's when the older man who had been hanging out behind the counter came over, and when everything went downhill. The man began by explaining to me that the green bike was only heavy because it had fenders and a rack, which, ok, but you're selling it with fenders and a rack. He then launched into a speech beginning "I know I have to explain this to women because I have sisters" and he proceeded to tell me, in detail, how to carry a bicycle up a flight of stairs. (I'm sure his sisters love his "let me tell you how to perform basic tasks" spiel. He's probably a real hit at Thanksgiving) He declared that if I knew how to carry it the right way, incidentally the way I already do, it would make the bicycle "actually lighter". He finished up by telling me that having a lighter bike doesn't really make a difference, and he declared that wanting a lighter bicycle is a "psychological problem". Then he smiled, smugly. During this entire jaw-dropping monologue, I tried to tell him that I have a heavy bike and I know how it feels to have one, that I have test-ridden lighter bikes and know from experience that it makes a difference in effort and acceleration, and that I know how to carry a bike. I did not try to correct him about his claim to be able to magically make bicycles lighter than they are, because, really, how can anyone react to that? But I could only get in one word at a time before he interrupted me to continue to shower me with his...um...wisdom. When he finally stopped talking, I just walked out. I don't need to be condescended to, lied to, interrupted, or told I have a psychological problem for having a perfectly reasonable request for a lighter bicycle. I would never go here again, and I would certainly not recommend it to anyone.

Trophy is super helpful on the phone: Me: Goodafternoon, I need a replacement axle for my 700cm wheel. Trophy employee: Um we don't carry 700cm long axles. Me: Oh I mean, my 700cm size rim needs a new axle. Trophy employee: Rims don't have axles, hubs do. So helpful.

I try to like this place b/c its my neighborhood shop, but I am tired of attitude from "mechanics" there... I mean, you fix bikes, and you could be really really good at it; however, that's not even that cool... Good customer service is much cooler... I have seen the owner out and about, and seems to get it, but it might be a good move for him to consider some of the feedback on this site to save this business...

Very helpful repair staff got my wife's chain problems figured out for a very low cost. Only downside was I kept getting in the way of a fairly small shop during the short wait.

I lived in Northern Liberties for years and frequented this place all the time, but I never ever thought of it as my friendly local bike shop. I've been ignored at this place when there was only one other customer in it. I've been ignored at this place when I was the ONLY customer in it. Sometimes it's because staff members' friends have stopped by to chat about whose band is playing a show in a week, and for the moment they can't be bothered with customers -- other times the personal friends aren't even there, I'm literally the ONLY non-staff person in the shop and they still can't be bothered to assist me. I know that the staff members knew my name because they knew what to fill out on my service slips when I came in to drop my bike off for the lengthier repairs. But they never addressed me by my name, or in fact ever addressed me at all. Once, I got hit by a car and came into the shop a few days later with a new bike, and chipped front teeth, and road burn on my face. No one seemed to notice. ...Attitude aside, I would not recommend going here unless you ride a bike manufactured in more recent years (and if it's a fixie, even better), because that seems to be their area of expertise. When I lived in Philly, I got around town on a vintage road bike whose idiosyncracies were lost on the staff most of the time. Simple jobs didn't present a problem, but the more involved repairs and replacements took longer than expected and required some trial and error. And the prices reflect their "gentrifier" vibe quite appropriately. Three stars because I'm generous.

Trophy Bike Garage is possibly the only bike shop open on Sundays in Philadelphia. It is mind-boggling, but true. They also do repairs super-quickly for clueless riders like myself, who have negative interest in learning how to change their own tubes and tires when one explodes. I wheeled my sad, flat-footed bike into Trophy one afternoon when such a disaster struck me while riding under the El, and the super-friendly mechanic who was on the job got on the job of replacing the tube right away. Fifteen minutes and only $12 later, I was rolling again.

Really, really, really, really, really nice guys. I mean, really. It's always a pleasure going in there for even the smallest thing because they... a.) Don't have a problem acknowledging your existence. b.) Are knowledgeable and willing to give you a helping hand even if it isn't extremely profitable. and c.) Do not carry that "I am more awesome than thou" attitude. This, in and of itself, is what sells me on this place. As far as bikes and parts, it's a little bit much and their bike selection would be super great if they had used bikes but I will always go there knowing that they will sell me with service. Way to go dudes!

These people are super nice, super friendly, and are there for you in a pinch. About a week ago my chain literally snapped while I was at 3rd & Girard on my way to the Piazza and I was stoked to remember that Trophy was right there and only a few block from where I needed to be. I usually take my bikes to Brian @ Bicycle Revolutions for work but have never heard anything bad about Trophy so I saw no harm in committing bike adultery this one time. I was stoked to find out that I didn't bust anything else and was able to get a new chain put on and the rear checked out for under $20. Not bad considering it WAS an emergency and I was without tools! The guys there had some flyers for a bike polo event that Saturday so we headed back up that weekend for some beer, food and prizes. Thirty bucks for two people - all for charity - and I walked away with some swag at the end of the night. It was a great crowd and a good time. Thanks to all the guys @ Trophy.

These guys provide absolutely great service. I was in a bind and they took me in and fix my flat tire in minutes. The staff is super friendly and the prices are reasonable. What more could you ask for?

Nothing but kind words for Trophy Bike Garage. I'd never been before, so it took me walking past it twice to realize where the place was, but I was met with friendliness, helpful suggestions and nice conversation while I waited for my flat to be replaced. I walked in to an empty shop (no other customers), but within a minute about 7 other people decided it was time to stop in as well (clearly I am a trendsetter) so my bike sat neglected for a while, but I kept having apologies thrown my way about every 10 seconds. It really didn't take too much time at all for the flat to be repaired and I was very happy with the bike maintenance advise I got. Will absolutely patronize again.

What a wonderful place, everyone is so helpful and prices are great!! Definitely hit up this local spot.

I'm am so thrilled that TBG moved EVEN CLOSER to my house. Yes!!!! I like their new location on 2nd street, due to proximity (of course) but also the new shop is more spacious and comfortable to hang out in. I have an old vintage bike that occasionally needs parts and service. TBG is my go to spot. They always have what I need, are very knowledgeable, and don't look down on me because I walk in NOT wearing a messenger bag with one leg of my pants rolled up. They are extremely helpful and friendly. I never feel talked down to and I never feel ripped off. Their hours are very convenient as well.

My friend and I came in yesterday for a new tube for my back tire and air in her tires. They told us we could go ahead and leave the bikes while they got worked on, so we went to chill in the Piazza and grab a smoothie. We came back approx 30 minutes later to find out I instead needed a whole new tire so they went ahead and took care of it for me. Because they realized that they had forgotten to get my cell number to call and let me know beforehand that they were going to replace the whole tire and thus charge me more than what I was originally quoted, they were nice enough to only charge me for what we had discussed and the tire and not the installation fee. I must say, service is impeccable--the guys that work there are always very friendly and willing to help out in any way they can. TBG is STILL top notch in my book.

I've been a Trophy customer since buying my Brompton in 2009. Sad it took me until now to endorse Mike (the owner) and his team for the great business they operate. I stopped in tonight to pick up a seat post that I ordered and it was an easy transaction. He shared some tips for how to get situated with my new post (since I was installing myself) and gave me a couple suggestions for how to make my ride a little more comfortable. Seems like the crew has turned over a bit since merging two shops into one and all over the last couple years. The guys working in the shop can be a little spacey at time, but at the end of the day, it's a trustworthy place for service and advice.

Sibling store to the center-city location. Helpful and friendly service provided at low costs. Convenient Northern Liberties location. Service was so helpful that they told me how to repair my bike for free--awesome. Only downer is that they open at noon. Hard to curb those early-morning bike riding cravings when your tires are flat (pull in as many innuendos as you'd like).

first class shop! just bought my first Brompton bicycle there and Jess, who works there, was so helpful throughout the process. Highly recommend her and this bicycle shop. Go Trophy Bikes!

I live near the shop, so I always bring my bike in when need be. The guys are always nice and down-to earth, never intimidating to talk to, even if you know little to nothing about bikes. I bought a stem for my handlebars from them a while back, which cracked completely after a few months of commuting. When I took it back and explained the situation, the owner apologized immediately. Despite having other bikes waiting to be worked on before mine, he very quickly found a new stem, repaired my ride, and gave me a sweet discount. I literally couldn't have asked for more from them.

Thank goodness for this place!! Besides commuting about a mile and a half on my cruiser to work every day, I know next to nothing about bikes. So, when the tire of my Schwinn Breeze popped and the other couldn't hold air for more than a few days I was in a panic. I passed Trophy Bikes on my way into work every day and finally got around to bringing my bike. The guy working there was prompt to diagnose my bike issue and give me an estimate of about how much it would cost BEFORE he started working on my bike. I like a place that is honest and upfront rather than a place that fixes my bike first then charges me as much as they want since they already did the work. I left my bike in their hands for about an hour, came back, paid, and rode my bike home happily ever after.

Fast and informal. How a bike shop should be. By informal, I mean lax...the vibe is like you are coming over to your friend's house who happens to be great with bikes, you drop it off, don't have to say much, and you come back within an hour to grab your fixed bike and barely have to pay much to get it. Really happy this is so close by. The owner was super encouraging about mooching off their pump, etc... Definitely a fan. Don't forget to check in for a discount!

I stopped in here today because while I was riding my bike, my bike tire popped. I walked over quickly and I went in as they were closing, but the man (owner, maybe) was sooo kind enough to change my bike tire even though he was running late to meet his wife. I am so thankful! Great customer service.

My bike got three flats this past week. At the advice of some friends, I dragged it in here early on Saturday morning to get the wheels checked out. Turns out the flats were probably just a coincidence, but I had a great experience here. Trey was awesome. He immediately checked out my bike, and then talked to me about the options for preventing more flats in this lovely glass-strewn city. He wasn't even the slightest bit condescending about anything, absolutely didn't try to upsell any of the tires, and actually seemed slightly surprised when I immediately said "Yup. I want those." to the most expensive nearly bomb-proof ones. I haaaaate getting flats. He also helped me out with my brakes and gave me a really fair, detailed estimate on some other things I asked him about. The guys who work here all seem really down to earth and honest. The prices are really fair, for both new bikes and repairs. They're super quick, too. I will definitely be back, because everything about this place is great.

I almost never write reviews on Yelp, but for Trophy Bike Garage I'll break my internet silence. Certain types of businesses have an air of mystery or cloistured demeanor that can be off putting for an outsider. Tattoo Shops and Bike garages spring to mind. Go to even a chain like Performance Bicycle, and the people who work there act like you have walked into their kingdom, warrior monks who shall deign to repair your bike. At Trophy, this was not my experience at all. Quite the opposite, in fact. I came in with a very clear idea of what I wanted (a jamis commuter bike) and they obliged, not trying to upsell, and being pleasant the entire time. There were some hiccups in the system while actually making the purchase, but I gotta cut the shop some slack, they moved from Liberties Walk to their current location less than a week ago. Shit happens, and waiting five minutes while the guy massages the sales system aint no thing to get upset about. So the takeaways: Trophy Bikes has a quality selection, decent prices, and a pleasant demeanor while giving you advice. I dig it, and will definitely be going back.

Bought a bike from these guys a few weeks ago and I can't recommend them enough. Mike was extremely helpful and knowledgeable.He answered all my questions and did not try to up-sell me at all. In fact, I left the store having spent much less than I had anticipated. How often does that happen? I got a great bike at a great price. Also, if you buy a bike from them, they do a couple tune-ups for free (one after 5 rides, one after 20, I believe) That ensures that your bike is properly set up for you after you have ridden it for a while. That's pretty cool in my book. They will be getting all of my bike related business from now on. Check them out.

Excellent staff attitude, reasonable prices, and fast turnarounds on service. Not a lick of snobbery in the place. Sunday hours are a big bonus. This is my go-to place in Philly.

Thank you, Aryanna (Apologies if I'm spelling that wrong), for replacing my strollers two wheels. I had two flats and a appointment in center city at one with a infant in tow. I had no spare and no time to order one online. A friend recommended me to try a bike shop. I knew this one was right down the street from me. After walking in, Aryanna, didn't hesitate to help. I wasn't sure how to remove the wheels so she jumped right on her computer to research the removal process. TALK ABOUT GREAT SERVICE! I was in and out of there in less than 10 minutes. I cannot thank you enough and will be back if I ever need help again. Again, thanks so much, Aryanna!

Great job guys rebuilding my 4 bar suspension on my Kona Hei Hei mtb ride. Since the frame swap 2 years back, you guys have takin' real good care of me. Keep up the stellar service!

Don't go anywhere else for your commuter bike!! Just don't go anywhere else! Andrew, Rasta & all the team were so helpful! Especially for a novice like me, tired if driving a car in the city & psyched to acquire all I need: bike, accessories, how to, where to? Bike apps, websites I need to know re: commuting in the city... Each of them dedicated a focus on my needs!!! What more can I really say? They are REALLY REALLY wonderful!!

Today, when I told the young woman working what I needed and then she proceeded to try to show me what she thought I needed, I corrected her. Thanks but no thanks for the help and the attitude, guys. Frankly, I don't appreciate being treated like an idiot. Thanks for the help previously. Good luck going forward.

My first experience using this shop was unpleasant, but my second experience was so bad that it actually inclined me to make an account with yelp to share my story... I had originally gone there because it is super close to where I work and I needed to put some air in my tires. I planned on eventually installing a new drive train on my single speed fixed gear bike. I explained this to them and after speaking to them for a while, I decided to special order some parts to eventually be installed. (rear cog & rear tire) I already had ordered the crankset, bottom bracket and chain. 1. When they called me to tell me the parts came in I went in just to get the tire and had them put it on because I was in a rush. I also had them put on a new tube because there was a slow leak. The tire itself was quoted at $32. After the tube and labor fee I ended up paying $57! I ignored this insane overcharge because like I said, I was in a rush. When I was two blocks in on my ride, my brand new tub exploded and I had to walk 25 blocks home because the shop had already closed. When I went back to the store, the owner was there and he tried to keep my service fee! I was blown away. I told him to give me he money back and I would fix it myself. I also told him I had a fair amount of work I was planning to have them do for me. Eventually he refunded me the service but still charged me for the tube (even though he shouldn't have after what I went through). Also he told me they don't up-charge special orders so he did refund me that as well. 2. While I was there I asked the to quote me on a drive train install (bottom bracket, crankset, chain, and cog). I figured I may as well since they still had my cog. They told me it would be $68 witch immediately sounded high. After doing a little research I found this sort of labor on a fixie (simplest bike) usually runs $40-$50. I went back to the shop a different guy was there. I told him I would like to pick up my cog. I also told him that I would've had them to the install but $68 was far too expensive and that another shop had quoted me at $40-$50. He ran the numbers again and told me that it would be more like $55. I asked if he could do it for $50 to which he declined but he did say they could do it in a few hours so I gave it to them even though I still felt like I was being ripped off. The same guy called me to tell me that my crank was stuck and they wouldn't be able to preserve it. I was a little upset but understanding. About an hour later, he called me again to tell me my bike was ready. He also told me that he misquoted me and that the original quote I was given was correct. I told him if i had known that I would've went somewhere else and that paying an additional $23 was unacceptable. He put the manager on (the same guy who gave me the original quote who said that I needed to pay the $68 and that they don't price match to which I replied "I'm not asking for a price match, I'm asking you to honor the quote I dropped it off for." Eventually he caved but seamed mad at me about the whole situation as if it were my fault. When I went to get the bike I apologized for the misunderstanding but i truly would've gone somewhere else if I was aware that it would be $68. The manager came out and said it definitely would've have been more because of the difficulty with the crank arm so I gave him a $5 and was on my way. All in all people make mistakes but they should be rectified. The only two encounters I've had with this place have been terrible. I gave them a second chance and they still managed to make me feel used. It seems to me things here are already expensive and the people working there try to take advantage. I will not go back unless an action is taken to rectify my experience, but until then I highly suggest that it is worth going a mile or two out of your way to go somewhere that you will be treated properly. Thanks For Reading, -Colby

I took my bike to Trophy Bikes and was completely blind sided with ridiculousness! When I walked in, the only non-employee seemed to be a personal friend of the guy behind the counter. That didnt stop them from waiting awhile to finally greet me. Not very professional. After telling the "consultant" the story of the bike (free to me, practically new but lightly crashed) and what my budget was (no more than $150), she began to tell me how everything on the bike was bent or destroyed, including the frame! The frame didnt have a scratch on it! She concluded that it would be cheaper for me to buy a brand new Jamis fixie from them for $400, since they were on sale! I dont even like fixies! I entertained her for a couple more minutes, while telling her what a few of my past bikes were (Trek, Gary Fisher, GT, Diamond Back, Dyno, and Fuji) and my decades of experience, to see if she would realize that the bs wont fly and just give me an estimate. She continued to tell me I should put the bike on ebay or craigslist so I could put the money earned towards buying a new bike from them! Uhh, NEGATIVE! Bicycle Stable fixed my bike for under $100!!!

Sunday morning. Northern Liberties. I'm wrestling my bike out of the trunk of my car myself with the intention of biking to the Manayunk Bridge via Spring Garden and the SRT and back, in time for an event at North Bowl later that afternoon. After struggling to get my front wheel on and secure the quick release for the first time ever, I was almost in tears about not being able to do it. Trophy was not only the closest bike shop to where I was standing, they were also open at 10am on a Sunday morning, which is unusual, in my experience. I called to confirm before walking my bike the three blocks to their store (the wheel was on well enough, I guess). The guy at the counter was really friendly. He immediately put my bike up on the rack, and complimented me on it (a newish Public C71). He explained how to position the wheel and make sure it was revolving freely, then how to tighten it just enough in order to get the quick release to a point where I could secure it. My fender had also bent slightly in the car, causing part of the wheel problem, so he bent that back for me too. He didn't talk down to me (I'm a woman with a step through framed bike, and while I'm not the most knowledgeable about bikes, I like having things explained to me as if I actually know what the parts are, which I do! No bike snobbery here, that I saw anyway.) It was a GREAT experience and I made it to Manayunk and back easily. Thank you, Trophy Bikes!

Walked in with a newly purchased Craig's list used but good condition bike. I was clear with the guy about my intentions- I bought a random unsized bike to see if i will even bike as much as I think I would before making a real bike purchase. I needed the break tightened. Before looking at a thing, the guy told me to resell the bike and put it towards one of his $400+ new bikes because "if i didn't have a good bike I'd be more likely to not like biking". True, probably, but my purchase was $55 and compared to his $400, not what I was there to do. He told me that my bike was maybe an inch too tall and even later accidentally reinforced that size wise, it was fine for practice. He then proceeded to offer me a $60 tune up. I clarified that my dad is a bike mechanic who would be in town within weeks to do most of work, but that tightening the loose break would need to be immediate so I could maybe get a few commuter miles in before my dad gets to it. He took out his pad of paper and started some list of a la carte items the bike would need- coming to $55. When he realized his $55 was under the $60 package price, he got awkward and started counting every latch on bike that would additionally cost $6-7 to tighten. He showed me what tightening a latch looked like- one mini insert and crack that maybe took 5 seconds if I'm rounding up dramatically. There are plenty of reputable local bike shops who will listen to your needs. This guy went straight dishonest and desperate used car salesman on me- short, more than middle aged, white hair, glasses. Not today trophy bikes! Rode a few blocks down spring garden to Phila Bikesmith and got brake tightened for $12.

I'm a creature of habit and have never gone anywhere else for my bicycle needs. I bought a road bike from them in '07 and Peter just built a custom fixed gear for me last week. I'm a lifetime customer whether they like it or not!

We brought our three year old Bromptons in for a tune-up and new Ergon grips, and were very pleased with the tune-up and repairs. Taylor fixed my rear light and my husband's gear shift. Now the bikes are cleaned, tuned, and polished, and they ride much better. The staff were friendly, helpful, and competent. It was worth driving a long way into Philadelphia, since we ride our bikes 3-4 times a week and Trophy Bikes knows how to service Bromptons. On the way home we stopped to ride along the Schuylkill River in Fairmont Park.

Nice shop, with great people and good supplies. A little pricey, but acceptable. Also, was open on a Monday when Bicycle Staple and Neighborhood Bike Works weren't!

Just bought a Brompton at Trophy Bikes. The salesman, Mike, was incredibly knowledgeable, patient and just all around awesome. It was a very relaxed environment, no pressure for the sale, and I really enjoyed that. He was fun guy too, very cheerful, and not at all putting up a front. Had super up-cycled bags for the front - I'm all set for a better urban commute! I recommend Trophy Bikes and especially Mike without reservation!!!

This place has changed!!! I don't know what happened, all the staff that I had come to trust and rely on, are gone!!?? (Where have you gone??) The new staff here seem friendly, but they don't seem very experienced and or knowledgeable. Too bad. I love the location of this place, it's exactly between work and home. From now on though, I think I'll make the trip to Philadelphia Bikesmiths where the staff seem knowledgeable, (albeit super young,) and extremely helpful.

Got my bike here lat week upon moving to the city. I don't really know much about bikes. Staff was helpful and friendly. Advised me in picking out a bike that felt good, and it was on sale so I got a good deal. Sadly week later someone cut my lock and stole my bike. I came in for for helped and they were happy to advice me on steps I could take to try and find it. Ultimately I found it on craigslist and Bob helped me pick out a better bike lock. Couldn't reasonably ask for much more from the staff, I've felt well cared for here.

Trophy Garage is one of my favorite shops in the city. The staff are super helpful and won't pressure you for a sale. They are very knowledgeable but won't make you feel stupid for not knowing something. Very relaxed atmosphere with generous floor space. Great hours, too! Class act for real

I seem to have terrible luck with bikes. Ever since I've moved to Philadelphia I've been hit by three cars, wrecked due to pedestrians not paying attention, hit potholes, had to do an entire overhaul of my commuter bike twice, etc. Now in the midwest where I'm from, we had some kickass bike shops. And when I say kickass, I mean major brands (Trek, Specialized, Kona, Salsa, etc.) had flagship dealers near us. So I got accustomed to both excellent service and stellar craftsmanship. Coming to Philadelphia has been a different experience for me, in the bike shop world. I've had terrible luck with the majority of shops here including Trophy's other location. But we're no there to talk about that one. Now that I have my background laid out, I've had to overhaul my entire front end on my commuter bike, as well as redo the braking system, re-allign both wheels, and have several tuneups on my Specialized Roubaix. Trophy Bike Garage (not the other one) has been immensely helpful and always fairly accommodating of my needs. Adam and Peter are two great techs and I'm always glad when they're the ones working on my bikes. That being said, the reason I give four rather than five is that their repairs are fairly pricey. I need to learn how to true my own wheels so I can stop paying $17 a pop. In the old shops I went to it was $5. Regardless, solid shop, probably the best in Philadelphia.