Eyanna B.
Yelp
If I could them a 0, I would. But worst of all was the customer service !!!!!!! I drove almost 30minutes for this food to leave with the worst case of food poisoning! I noticed that the chicken was raw when I got home and I called them immediately asking if I could get my meal remade (mistake #1)... long story short I couldn't make it up there to claim my new free meal until 2 days later. Before even leaving my house, I called and confirmed, the man who answered the phone argued that it wasn't raw, I told him that I had pictures and that I would come up there and show him. Turns out when I get there the chef is in the front and again tries to argue that it wasn't raw until I pulled out my phone and showed her these pictures attached. Her response to the pictures was "my bad, I was rushing". At this point, I didn't come to argue,
I just wanted my Jamaican food..... she tells me that they won't remake me a plate bc the food isn't ready so they would just give me a refund. She pulled up my receipt and refunded me the price of the food but not my tip ($2.50 extra) I said ma'am I need my full money... she said that if she gave me my tip then it would mess up her budget books, I told her that I sent a tip for a service,
I was not provided that service therefore I need it back. She gave me $11 dollars (my meal price) back in cash & $2.50 (the tip) back in cash as well. 20 minutes later I receive a call from a lady (im assuming the chef) at the Tropical Grill and she said that originally my tip never went through.... I said yes it did, I even have my bank statement to prove it (one of the photos down below) but without my authorization she took another $2.51 out of my account!!! I did claim fraud on this restaurant and it ruled as fraudulent activity. During this pandemic I made it a priority to support black business... but this one put a disgrace on it for me! Customer service is key and she went about compensating me the WRONG way. And not to mention cared nothing about my health. Don't eat here. I repeat do not eat here.