Tropical Smoothie Cafe

I ordered an avocado smoothie with no sugar around 10:30 am on 06/19/24. They added extra sugar, and the cup was almost half empty, with the lid being loose. Avocado was everywhere on the surface of the cup, so I had to wipe it off with napkins. I always tip them 10%, but I'm curious to know why it's hard to motivate workers these days.

Ordered via their mobile app, only received one out of three items. Requested a refund, received a coupon for a single dollar off my next order. No refund received. Will not pick up the phone. No email to contact customer service, just a subpar online survey. Never ordering from this franchise again. So not okay.

I came here and only ordered a smoothie. They served many people that ordered after me before I received mine. I am writing this as I have already been waiting 25 minutes for one smoothie. Additionally, I wanted to make sure I didn’t miss which one was mine or if they accidentally placed it in the mobile area. When I was checking the names on the smoothies in the mobile area I was told to “stop going around touching everyone’s smoothie” by a staff member. Extremely rude. Also, when I asked about the status of my smoothie, I was told that it was coming, they were just “waiting on ice”, yet they were bringing out other smoothies, so that didn’t add up to me. I waited another 10 minutes after “waiting for ice”. Lastly, they were out of both pineapple and energizer for my smoothie, which seems ridiculous.

Ordered on line, door dash delivered. 2 combo meals with smoothies. NO *STRAWS* no utensils and no napkins to go along with the sloppy made sandwiches. 2 stars - only because the correct food choices and sides were provided. Will no longer use this location. There are plenty of other ones in town.

Usually never come here cause the smoothies never taste as good as normal but was nearby today so figured I’d give it a shot. Came in and was greeted by someone who said “she’ll be with you in a second” and I waited like 5 minutes and no one ever came. Yall need whoever runs the white oak location to run this one cause this place is always lacking somehow

First off, out of stock with sides and no alternative for smoothies as a drink. Service was extremely slow and an employee was whining like another. Didn't even have the right sides for us and missing when the food order came out. I had asked for the jalapeno corn but ended up having to substitute for a banana because they didn't have any made, and again no chips. Smoothies took forever and seriously how do you offer this banana as a side. I've been to many tropical smoothies, this one needs serious help. When I finally got my smoothie, there was no flavor to it at all just tart.

I visit Tropical Smoothie usually at least twice a week, sometimes more. The Chia Banana Boost is my favorite; full of chia protein it’s filling and nutritious! Also smooth & yummi 😋

Came to place an order and the girl who looked like a drug addict was in the back prepping/restocking and never came to take my order so l left. You do that when you don't have any customers!! Yes, she saw me and continued to do whatever she was doing.

Tropical Smoothie Friday 1/5/24 5pm Broad & Parham Rd. Location Richmond, Va. When I walked in I was immediately greeted by a very helpful woman. She helped me decide on my smoothie and quesadilla . I explained I probably have been at a Tropical Smoothie 3x in my lifetime. The main reason I don't frequent any Tropical Smoothie is because of the one size smoothie. It's too large for it to be my only choice and I end up throwing away half of it every time. The restaurant is clean and family friendly. Very casual restaurant. I ordered: Island Green Smoothie- it has spinach, kale, mango, pineapple, and banana. - very tasty Santa Fe chicken quesadilla - this has grilled chicken, black beans, onions, queso, cheddar cheese, and smoked cheese. - very good! ** Tropical smoothie please think about having different size smoothie options. I'll come back sometime when I have extra money to waste because I'll throw away half the smoothie. I mean, no complaints on anything else. The food is good the smoothie is good the Customer Service was good.

I have not personally tried the food/drink at this location, but my daughter loves Tropical Smoothie. We were out of town, so she immediately checked the area for the nearest TSC. Here we are! She loves the three cheese quesadilla and the awesome orange smoothie. This smoothie I believe is on the kid's menu, but she gets a regular size. I am not adding a 5th star just because I haven't tried them. The cafe is located in a strip mall. Other eateries are nearby and shopping is within walking distance. This is a pretty busy area. It is almost like a mall, an open mall on the outside! There is plenty in this area. There is also a seating area outdoors... I will definitely come back to this area, because there is a lot to see! Have fun and enjoy life :)

Went on a Sunday. Waited 25 minutes for an asap order. All the employees seemed super disorganized, wearing headphones, chatting. Multiple employees were not wearing gloves and I watched as the girl with the long hair, hair went into one if the blender cups, gross. Avoid this place at all costs.

Can you believe I'm a first timer here. OMG what was I thinking!! I had heard so much about the Green smoothie. So I decided it's a beautiful day outside and a detox drink won't hurt. And since it's still within the lunch hour, might as well try a chicken flatbread sandwich. I wasn't aware of the size of the smoothie but the taste was amazing. I had serious concerns over the spinach and kale but it was not bitter. The thickness was rewarding and it made you forget that it's actually a healthy drink. The chicken sandwich was delicious but I didn't read the description of it before ordering. I don't eat pork and bacon was on it. So my lunch buddy had a free upgrade. The meat was juicy and tender and the sauce was tangy. I must say I was impressed. But before I forget, kudos to the cleanliness of restaurant, ample parking at the mall and outdoor seating. I was thankful for the friendliness of the staff in answering all my questions and keeping me updated on the status of my order.

Went there for the first time and got a sunrise sunset smoothie (24oz) for $5. It looks like a chill place to hang out; there are some tables to eat at. Atmosphere is colorful. During pandemic, they organized the pick ups by which mobile apps used for pick up which is nice but they don't announce names so you have to check for which bag might be yours. The place is okay-good, nothing super special about it though. The smoothie was refreshing on a hot day. It's not too thick where you can't drink it through the straw. I'd start going here more to try the other flavors like the mango ones and to drink healthier instead of spending $5+ for sugary frapps and drinks at Starbucks.

Terrible customer service, they act like they don't see you when you come in, there's been several instances in which we have come in and it's like we are invisible. They have nasty attitudes and seem like they don't want to be here. Like I typically don't care much for people being super friendly and smiling in my face but when you are going out of your way to be rude it's very off-putting. They are understaffed and there is never more than two people working. Do better Willow Lawn TSC. 1 star is an overstatement.

I literally have 0 compliments and I'm here almost every morning. I love it here. Every single smoothie I've had was good and nicely presented! Thank you guys and keep up the good work.

The place was an absolute mess. The bathrooms were horrific. The staff was rude and unorganized. They were not dressed in Tropical Smoothie attire. They mumbled to customers. The smoothies were okay. They got my order wrong and gave me a Chicken Jerk Wrap instead of the Hummus Veggie Wrap. Will never go back.

This place is set up for failure due to lack of management, this place is ran by children. Employees eat at the register instead of taking orders. This establishment will let you pay for your order then tell you they are out of flat bread or only have "small" cups and this happens on a consistent basis. Save your time and money and go else where.

Food is fine as always. Customer service is non-existent. I've been in this store numerous times and every time there are rude workers. Had an attitude with me because I asked one question; if the smoothie had added sugar. She, very bluntly, rolled her eyes and huffed before saying no. The last time I went, the girl taking my order never even said single word to me. So it's consistently crap customer service. I've worked numerous service jobs and none of them would have ever tolerated workers like this. If you hate your job that much, you don't have to work there.

Quite possibly THE worst service I've ever received anywhere. Not only did the staff completely ignore everyone (2 people, including myself) waiting, but it took 20 minutes to even receive service and when I finally got to put in my order I was met with an extremely unpleasant attitude. I did still tip because I wanted to give them the benefit of the doubt, maybe they were just having a bad day, but after reading the many reviews that mirror my experience I'd say just save your time and money and do NOT go here.

For a quick dine-in counter service cafe, this place fits the bill! I come here pretty frequently and I've usually left pretty happy! Upon my last visit I ordered the green smoothie and it was filling and super refreshing! I also got the Baja chicken wrap which came with black beans and rice inside, it was really good! What a great healthy alternative to the typical fast food fare! The smoothies are large and priced well. I've been to other places that have smaller smoothies and cost more. Great menu selection too! Bright happy decor and outdoor seating is available. We noticed the tables hadn't been cleaned or bussed which loses a star, but if you clean up your act, I'll edit my rating. Other than that, you gotta love smoothies from Tropical Smoothie!!

Stopped by Tropical Smoothie Cafe for a grab-and-go smoothie. They're located in a trendy shopping center so parking shouldn't be an issue. Tropical Smoothie Cafe is a chain but it's been years since I checked them out. I spent a day in Richmond so had an opportunity here. I had one of their super food smoothie which is basically an acai bowl in a glass. It's more expensive than your typical smoothie but I guess you pay for the super fruit. The smoothie came out quick and the smoothie bar was clean. They also have food but I've never tried any so can't comment on that! What I can say is that they have a nice selection of smoothies.

Their new chia banana smoothie is super good! My friend and I came here for dinner after a hot yoga session next door. The smoothie was pretty tasty and I HIGHLY recommend the peanut butter one! My friend had a berry one, and it seemed pretty tart. I did get to go during lunch today and try out their Cha Cha Sriracha flatbread. I forgot how tasty the sandwiches/flatbread is from Tropical Smoothie! It was pretty saucy and I love the amount of veggies they've included in my flatbread. I also got introduced to their sea salt and vinegar chips - now I'm slightly addicted. haha. The place is pretty clean and the staffs were super friendly. So far, the 3 times I've come to this place has been pretty good. I look forward to trying out their other items on the menu.

If I could give it less than a star, I would. My partner and I came here after they got their wisdom teeth out and waited for almost an HOUR, while they served multiple customers in front of us ignoring us completely (might I mention we were the only not straight people in the establishment). Any time we politely asked an employee about the status they mumbled under their breath, talked about us and laughed. We only got served once a different employee came on shift and could tell his coworkers had intentionally ignored us, somehow was able to make our drinks right away. We called corporate to let them know about the discrimination that took place, and this locations manager literally only gave us two free smoothie cards. Like, I didn't want to have to come back, I'd rather be fully refunded but whatever. So we came back, and they of course made the smoothie wrong, like they always do. We were the only customers. This location and tropical smoothie in general is a waste of money, they never make the smoothies correct the first time or efficiently, and I especially advise against going if you prefer to not be heckled about your relationship.

Love tropical smoothie cafe, but this location is sub par. Long wait times but multiple employees able to stand around and text. Every single employee had there masks below there nose. When I got my food the sandwich looked like it was just slapped together. Definitely not worth the time I waited. Do yourself a favor and just go to a different location.

25 minutes to get one smoothie with8 people working. I watched the person that ended up making my smoothie walk around for March 14 a towel five times before she actually put my sweetie together

Always way to slow for the amount of people. The staff don't seem to care. They just throw the bags on the counter and don't make an effort to announce what orders are up. I love TSC, but avoid this location at all cost.

So I'll here waiting on my order and the girl is standing on the surface that they are making our smoothies cleaning the window and flinging the washcloth over the blenders. When I said something the girl in the back making the food laughed at me. To one girls defense she did pour it all out and restarted our smoothies. No thank you or have a nice day was even said. If I could have the option of leaving no stars I would. Never coming back.

Quick service and good location at Willow lawn! Glad they serve breakfast items all day, because the PB Banana Crunch Flatbread is delicious!!!

I ordered the Thai chicken wrap and a strawberry smoothie. The service was very slow for my smoothie since two others got theirs before mine and mine was a simple one i wasn't happy about that. The wrap was pretty decent however their prices are too high in my opinion.

With most chains, I like to say if you've been to one, then you've been to them all. Not true! I usually go to TS at VCU. I can taste the difference. It's a shame.

I'm not a fan of their actual food menu but the BLIMEY LIMEY is my go to smoothie whenever I go there I've tried other smoothie places but I like tropical their smoothies they have the taste I'm looking for sometimes I add a lil fat burner haha

Terrible customer service on 9/4/21 at 12:30-1:00 PM. Cashier and staff showed no concern that customers were waiting more than 30 minutes for their orders, no receipts were given and I was asked if I want my change back from my purchase. Customers were so frustrated on the wait and the lack of communication from the staff they started taking other customers paid orders just to get out of there. My companion asked for their money back due to a long wait and lack of service. Customers were complaining walking out the door. I will never return and will warn others about this particular store.

After using the restroom I decided not to order....filthy dirty as well as no paper towels and no toilet paper.

Very unsanitary and unprofessional. Everyone was on there phone and bad customer service.

I love a good Tropical Smoothie but the service here was subpar, and both my smoothie and food did not come out as great as it usually is at other locations. My mango magic smoothie (a classic) was full of fruit chunks and ice that I could taste! It was not blended well at all. My Sante Fe quesadilla was alright. It could have used more cheese, and I felt like the chicken wasn't completely cooked. I like Tropical Smoothie for a quick bite but with prices on the higher side ($11 for smoothie and a quesadilla) as compared to other chain cafes/fast foods, I expect the quality to be a little better especially when I know it has been before! Also my smoothie took almost 20 minutes for them to make, and the lady taking both mine and my friends order seemed very irritated.

Leaving one star because I have to leave something. This tropical smoothie is the worst I've ever been too. The staff is RUDE, an employee actually rolled her eyes at me while asking about a drink for my daughter. Not to mention it was the worst smoothie I've ever had from any tropical smoothie. It tasted like nothing. Literally. Like I was just drinking ice. I frequent another location, and I've NEVER had a smoothie taste like that before. My husbands smoothie was the same, tasted like just ice. I won't ever return to this location. I wouldn't bother going here unless you want bad service, rude workers and gross smoothies.

I used to enjoy coming to this location only. However, that has changed...forever! Due to the fact, they had a hard time making a detox smoothie. As I drove off with my smoothie, I kept chewing on what I thought was fruit or vegetables but when I took it of my mouth and pull on it and examined it...it was plastic! I went back for a refund and returned the smoothie. I wish, I hadn't tip them earlier. This is very disturbing and disappointing.

I was having a really bad day but everyone here was so sweet and kind! I will definitely be going back there regularly. It was a bit busy but every single one of them still treated everyone with respect which I feel like you rarely get at other places.

This was only my 2nd time visiting this tropical smoothie, considering I live in Yorktown, VA. My mother and I always stop here after the Bizarre Bazaar event at the Richmond Raceway. I walked in and was greeted by staff members right away, which made me feel at ease during my visit. The cashier was extra nice and super friendly to me while ordering; and my wait time for them to make my smoothie was less than 2 minutes. The cashier even delivered it to me at the nearby table I sat at while I waited. I found that small gesture to be extremely nice and uplifted my mood, surprisingly enough. I'll most definitely be back to visit here again the next time I am in Richmond. I wish those team members would come work at one of the stores near me. Excellent service, really good smoothie: Peaches n' Silk.

Great place to eat when you want something light to eat and on the go. When I arrived in the store I was greeted by the cashier. She said that she would be right with me as she had to step away from the counter for a brief moment. Meanwhile I looked over the menu to make sure I didn't have to make any last min changes. By the time I figured out exactly what I wanted, the cashier was ready to take my order. I ordered the chipotle chicken club flatbread and the dragon fruit smoothie. That particular flatbread is one of my top 3 things to order off of the food menu. The store was clean, my order was prepared quickly and correctly, and everything that I ordered tasted great. My only suggestion is allowing customers to upload gift cards to the app for online orders. I personally prefer to order online from the app because it's quicker but because I had a gift card I was forced to order at the register. Hopefully they make this change in the app soon because every time I order online my order is ready when I walk in and I'm walking right back out satisfied.

The smoothies are okay but I don't recommend ordering online for pickup. I just did this and it was a complete failure. Ordered and paid online, rec'd email confirmation, and when I arrived no record of order. About 25 mins later received an email stating cancelled order for no reason. Irritating to say the least. Staff totally unconcerned- it may not be their fault, but still ...not a good experience.

I have been a long time customer and fan of tropical smoothie; however, my last few visits have disappointing. I decided to give it another shot since over the years I've had such great experiences. On my last visit, I just stopped in to grab something to-go since I have limited time for lunch. I ordered the Caribbean jerk wrap and a lean machine smoothie. After looking at the menu, I realized the prices have all increased. Even with a coupon my meal was still over $10. When my order was ready I grabbed it and headed back to my office. I was extremely disappointed when I tried my smoothie and it tasted horrible. It was bland and did not taste like anything. It was so bad I ended up tossing it in the trash without finishing it. My wrap was also disappointing, the lettuce was wilted and the pineapple was brown and did not taste fresh. I tried to call the store to expression my disappointment, but nobody picked up and the mailbox was full so I could not leave a message. After this disappointing experience, I no longer plan to visit or eat at Tropical Smoothie.

I'm a huge tropical smoothie fan. But I won't be going back to this location again. The staff was friendly but they were very slow. There were a few people in front of me and I could tell they were waiting for a while. After waiting almost 20 minutes for 2 smoothies they were flavorless and bland. Not what they normally taste like at all. I would have had them remake them but I didn't have the time or the patience.

Let's just start by saying I am a tropical smoothie regular. The other morning I got off from work and I visited this location. I ordered the peanut paradise. At the counter I specifically told the cashier NO BANANA BECAUSE I HAD A FOOD ALLERGY AND WAS THEREFORE ALLERGIC. As I always do with any other smoothie I order that contains banana. She then informed the person who was making my smoothie of the same. On my ride home I drank maybe 1/4 of the smoothie and noticed that it was sorta thick as I swallowed it but I figured that maybe it was due to the peanut butter. However, after arriving home I encountered severe, sharp stomach pains that were non-stop and extremely uncomfortable. I couldn't rest in bed as I normally would after getting off of my night shift. I tossed and turned bc of the pains. After 30 or so minutes, the pain was so unbearable and had not gone away. It dawned on me that this was the exact same reaction from the last time I ingested banana, which by the way, I haven't done so since 2008/2009. The pain continued to be intense sharp, achy, and unbearable to the point I had to FORCEFUL VOMIT in order to get it out of my system!! Yes, you read it correctly, I literally had to make myself vomit. After maybe 5-10mins of making myself vomit, my stomach pains decreased and I began to feel 100% better and no longer had pain and was finally able to rest comfortably. I tried to call the location to let them know of my complaint and incident but after I asked to speak with a manager they left me on hold for almost 4mins and I hung up. The next morning after another night shift I returned and alerted the same two female employees who helped me the morning before about my incidence from the smoothie that was not supposed to have banana in it. One lady asked me "Did you ask for your containers to be washed and sanitized?" I informed this young lady (who happened to be the same cashier the day before who I initially informed of my allergy) that I didn't know what the policies and procedures were that Tropical Smoothie had in place for when someone mentions they are allergic to a certain ingredient and that I would expect that every precautionary procedure would be implemented for reasons such as these. She just starred at me shockingly and informed the other young lady of my incident. WHICH BY THE WAY WAS TOTALLY UNACCEPTABLE! I hope to hear from you soon with a response that's suitable for my liking. Had I had an instant anaphylaxis response and stopped breathing I wouldn't be able to write this review!! If I could give a rating of a zero for my experience I would. I look forward to hearing from someone very soon. -Marshe' M.

This is a horrible TS. They dont want to wait on you. I ordered online and when I asked about it after having to get the manager's attention (he was standing right in front of me) he just said "okay" and went right back to whatever he was doing which was probably balancing the till because he had 2 devices hooked up to the cash register. He didnt ask anyone else to get it for me (just a smoothie!) so I ended up asking another employee about it. She looked at me like I had 3 eyes but went and got my smoothie. The owner will wonder why this location goes out of business. Here's your answer.

Great place to go before or after working out at Gold's Gym. This place is clean and service is pretty good. I love getting Island Green Smoothie with spinach, kale, mango, pineapple and banana. I got my daughter a chocolate banana smoothie.

I have always had great experiences at Tropical Smoothie however I mainly order wraps or smoothies. Today I ordered a full sized salad which after tax came to over $7.00 it was handful of spinach a few craberries, peaches, and I asked to hold the bacon however if your a bacon lover I do not think this would have made a difference. It is an extremely small portion. You could go to a salad bar for a $1 or more. If you are thrifty or like to get your monies worth I suggest you go for a smoothie or a wrap.

Staff is nice but seems like they are always new & training. Last couple times the hot wraps have been cold. Watched guy in kitchen and you can tell he doesn't care. Smoothies are still great though!

The Willow Lawn location is not a good choice. The kids in the back were playing around and the smoothie had ice chunks throughout.

Coming from California and being spoiled by Jamba Juice, tropical smoothie is my fix. It's honestly better than smoothie king, I think. Smoothie king is good for sizes, where tropical smoothie has the perfect amount. I always get the lean machine, it's fantastic after a work out or even just on a hot day. This place is always fast, I've never actually seen this place super busy. Food kinda takes a while but it's still hot when you eat it and super tasty. What I also love about tropical smoothie is you can turn any one of their wraps into a salad. Which is nice for people who have a gluten intolerance.

Third time they messed up my order and didn't have time the last time to go back in to re-make my wrap! Poor customer service all together..

I have found my smoothie spot in Richmond!! Keira is always so pleasant and makes a mean smoothie! Thank you Keira for starting my morning off right with the perfect smoothie recommendation!