Kala H.
Yelp
Oh, if there were an option to give this place negative stars, I would happily indulge. The woman running this operation is not only the poster child for unprofessionalism but also a masterclass in rudeness and outright condescension. She singlehandedly managed to ruin our day--and, might I add, a chunk of our vacation--so kudos for that.
Let me break it down for you: we made reservations for myself, my sister, her husband, and their two kids--an 8-year-old and a 6-year-old. Fully aware of the age requirement, we came prepared. Or so we thought. Upon arrival, this delightful woman immediately pounced, declaring that my niece and nephew's closed-toed hiking sandals weren't sufficiently closed. Apparently, a few side vents were the equivalent of wearing flip-flops. We improvised, with my brother-in-law and me sacrificing our socks to appease the almighty gatekeeper.
Another employee helped us with paperwork and payment, so we thought we were finally in the clear. But no, Her Majesty stormed over to interrogate my six-year-old nephew like she was conducting a criminal investigation. He's a sweet, special kid who, unsurprisingly, got nervous with this towering, condescending woman firing off questions to him. But the pièce de résistance? She demanded proof of his age. When we didn't have documentation (because who carries their kid's birth certificate on vacation?), she had the nerve to suggest we scour social media to find proof. Excuse me?
When we couldn't provide documentation, my brother-in-law left with my nephew. As if that wasn't ridiculous enough, while the rest of us were literally sitting on the horses, the woman approached me, demanding my brother-in-law sign the receipt before we could ride. I explained he had already left, and my sister asked if he could sign it later when he came back. Naturally, the answer was "no." So, mid-mount, we had to pay with another card and sign the receipt on horseback. Absolute lunacy.
Let's not even discuss the absurdity of still being charged for my brother-in-law and nephew under their "cancellation policy." We didn't cancel. We were forced into this situation because proving a child's age wasn't on our vacation checklist. Oh, and the icing on the cake? The guide wore Croc sandals, and the rude woman herself was traipsing around in flip-flops. Hypocrisy much?
To top it all off, let me address the laughable assumption that age and grade are somehow universally aligned. My son, a junior at one of the most prestigious colleges in the U.S., is 21, nearly 22. So yes, it is possible for ages to vary, despite your apparent disbelief.
Here's a tip: I completely understand your establishment having insurance requirements; however, when dealing with paying customers and their children on vacation, perhaps try using a tone that doesn't reek of disdain. Your behavior was beyond disrespectful, unprofessional, and unacceptable. Learn some basic manners.
