Tropicana

Just back from a 5 night stay here, having read reviews I knew it was basic and old fashioned. But I didn't realise we would be given zero information at check in, like we could use the sister hotel (I knew this from reading reviews but wasn't sure how to access it), where breakfast was and just general basic info. you expect when checking in. When I went to ask for the WiFi password a different receptionist gave us a leaflet with at least some info. Surely that should be given as standard. Anyway check in done and to the room we go, basic as expected but some things like having a light and a towel dryer thing on the balcony are small but you do miss them. The air con was good enough and did keep the room cool and the fridge was great. On our second morning when I went to straighten the beds one of the top covers had a disgusting mark on it (it definitely was not from us) and when they changed the beds they weren't perfectly clean either, bit minging. Breakfast we didn't rate this. The hot options looked grim, but I guess everyone could probably find something. We only went twice. The pool area is super quiet, nowhere to get a drink or anything unsure if you can get them next door and bring them through or not as no one seemed to. And yes it is a very noisy hotel can literally hear every creak, scrape and squeak. I wouldn't stay there again I guess if you know exactly what to expect it might be OK for a short stay. Good location.

This was my third TUI holiday in 12 months, and I’ve now spent around £7,000 on what were all advertised as 4-star hotels. Having recently stayed at the Riu Costa del Sol, which truly delivered a 4-star experience, I was left very disappointed by the standards at the MS Tropicana.||From the outset, I was struck by the fact that no 4-star plaque was displayed at the entrance. Nearby hotels, including those with a lower rating such as 3-star properties, proudly show theirs. The absence here raises the question: on what basis has this hotel been classed as 4-star?||The accommodation itself did not meet expectations. My room felt dated, more in line with a 2-star property, and had an adjoining door which compromised privacy. Basic amenities such as tea and coffee facilities were missing, which I would consider a given for a hotel at this rating. I took my own, safe you have to pay for. The balcony view was also poor, dominated by a large, disused extractor fan, and further spoiled by dust and debris falling from the balcony above.||Overall, I found the experience to be well below the standard promised. Having experienced the quality at the Riu Costa del Sol earlier this year, the difference was stark. I would like TUI to explain how the MS Tropicana has been awarded a 4-star rating and why it is marketed in the same category as properties that clearly exceed it in comfort, facilities, and overall guest experience.|You can use the sister hotel, but the internal doors were locked till 10.30 am, so you’d have to do a complete walk around to main entrance to get in earlier.|Breakfast is diabolical.|One huge flag was no fire escape, one way in and out reception only… |The only positive was great location, and the nice smell that greeted you at reception.|It could be a fantastic hotel, having been built in 1960 with a refurbishment in 2004, it’s substandard next to the rest of the hotel’s available.

Stayed here for a week with my teenage daughter, it was all I could ask for, peaceful, clean, nice breakfast buffet with lovely options, lots of bread choices, meat and cheese, yoghurts, cakes, the orange juice was delicious! Coffee machine but also Nescafé sachets, fresh pancake machine, and your staple bacon eggs sausage and beans. Fabulous choices for even a picky eater ||My favourite part was the pool, cleaned every morning, gardens kept to a high standard. Sun beds were comfy and never had an issue finding a bed as it’s a quiet hotel, umbrellas at each bed. That was a big fear that there would be a sunbed war but not the case. ||Hotel was clean fresh feeling, check in was smooth and quick. Hotel room was all you needed, small fridge, bathroom was clean with small extras like soap and toothbrush. Cleaners came daily but we only needed extra towels, all staff were very smiley and looked always busy. Got a side sea view room that looked over the sister hotel, very happy with it. ||Location is great as I wanted right on the sea front so no wandering about with my teenage daughter at night time so felt safe. ||Would definitely return to this hotel, think it’s being refurbished next year so sadly can’t find a date to return.

Knew this was going to be quite basic. It's clean and the fridge in the room is good. There are no tea making facilities in the room though, which made it awkward first thing in the morning and late at night, being basically non alcoholic drinkers. The pillows, as mentioned previously, are very poor. Breakfast leaves a lot to be desired. Warm drinks, coffee awful, food quite bad unless you want cold food. Although information advising NOT to reserve sunbeds, there were 4 reserved by towels .before 8am. Ask the member of staff who was watering the flower beds at that time. |The good points....close to the beach, shops and restaurants, |Good views of the sun rise|Close to the much better hotel Amaragua...that's about all really

Just had ten lovely days at this hotel |Yes it's very dated but not scruffy we loved it very Spanish |Breakfast was good with plenty of choices.dinner was in the sister hotel and food was good.The.hotel was spotless and all the staff were friendly and helpful.Couldnt fault anything.If you want modern not the hotel for you but we loved it| Thankyou to all the staff especially the lady cleaned out room|We were in room 416 with sea view lovely.

Overall, I think this hotel is very standard the area itself which is where we wanted to stay is absolutely brilliant bars restaurants you’re on the beach really couldn’t get any better.|When we arrived I wouldn’t say it was the best greeting quite formal luckily we booked a Seaview room but the balcony was very small and nowhere to hang wet towels or wet costumes so had to hang them around the room really. The most disappointing was the bathroom as there is a shower curtain to prevent water going onto wet floors as we found out the shower curtain stuck to you when you were in the shower and the shower was facing outwards instead of at the side so you couldn’t really stand under it properly. My partner slipped one day and actually hurt his side which didn’t need hospital treatment thankfully, but was bruised all week..|The one thing I picked up on with all the reviews is the breakfast luckily there is a microwave because the breakfast is stone cold and the eggs. The fried eggs are swimming in yellow grease the bacon floating in fat the bread and pastries were adequate but we love a cooking section where you can have an omelette or poached eggs unfortunately this doesn’t exist and for a four star hotel we were very disappointed|The room itself is adequate. There’s several English channels to watch especially in the mornings. We always take a kettle with us and cups and provide ourselves with coffee and tea as we wake up early and the breakfast isn’t open till 730 which is reasonably early but if you’re waking earlier than that, you need a drink. |We had an issue with returning our tickets as a receipt was requested and I don’t actually think we got a receipt or we didn’t wait for a receipt so the €20 we would supposed to be getting back we didn’t very annoying.|Overall I would say it’s a base the sister hotel next door is very good but the sunbeds are always reserved and it was very busy. The food serving at lunchtime and evening was very expensive and pretty poor. That’s just our opinion.|Would we return not this hotel but the area itself as I’ve said is absolutely amazing we love it here

The food was cold, no pool bar, no hotel bar. the steps leading up to the foyer are very steep. Cant get into the hotel next door from the sea end due to a security gate that would not open with our card.

This was my third TUI holiday in 12 months, and I’ve now spent around £7,000 on what were all advertised as 4-star hotels. Having recently stayed at the Riu Costa del Sol, which truly delivered a 4-star experience, I was left very disappointed by the standards at the MS Tropicana. From the outset, I was struck by the fact that no 4-star plaque was displayed at the entrance. Nearby hotels, including those with a lower rating such as 3-star properties, proudly show theirs. The absence here raises the question: on what basis has this hotel been classed as 4-star? The accommodation itself did not meet expectations. My room felt dated, more in line with a 2-star property, and had an adjoining door which compromised privacy. Basic amenities such as tea and coffee facilities were missing, which I would consider a given for a hotel at this rating. The balcony view was also poor, dominated by a large, disused extractor fan, and further spoiled by dust and debris falling from the balcony above. Overall, I found the experience to be well below the standard promised. Having experienced the quality at the Riu Costa del Sol earlier this year, the difference was stark. I would like TUI to explain how the MS Tropicana has been awarded a 4-star rating and why it is marketed in the same category as properties that clearly exceed it in comfort, facilities, and overall guest experience. I don’t blame the hotel, just TUI Excellent location