Tropicana Los Cabos, Tapestry Collection by Hilton

The staff are INCREDIBLE! Raul the bartender is fantastic. He makes sure you have what you need without being pushy. Diana at the desk is so helpful! She helped with coordination of other vendors and made everything easy for us. Ignacio and Sergio, the bellhops, were so engaging and helpful with recommendations and service. And the wait staff, including Felipe, made us feel like family. We will be back.

My husband and I just returned from a five day stay. We chose this spot because of the amazing reviews. After our experience I’m wondering if staff are writing the reviews and not guest. The property itself is beautiful and the location is everything. We are gold members but that doesn’t really mean anything to them. Everyone is told the same thing when asking for an upgrade. “Sorry we don’t have an upgrade available. Mind you the place was not brimming over with guest. They also have a list of activities free to guest and when asked to sign up for the bike tour we were told they were full. We spoke with other guest that said they were told the same thing. No one at the front desk was very accommodating. Seem like they are trained to say sorry we don’t have this or that. Our gold benefit wasn’t really a benefit at all. We were offered daily continental breakfast. What we discovered is there are two breakfast menus for reward members. The first day we apparently was given the wrong one: options included omelettes, fruit, bread, and juices coffee. The second day we receive a menu that only had options for fruit or juice, tea or coffee and bread and butter and an additional cost of $80 pesos if you wanted eggs. We inquired about this and were told that the server the day before made a mistake and that we shouldn’t have been given that menu. They were kind enough to allow us to choose from the menu from the first day but the hostess made it very clear that this would only be honored for one day and moving forward we wouldn’t have that menu available to us. Though the breakfast the first two days was well presented and tasty the wait for me made everything underwhelming. The third day we had a basket of bread tea coffee and fruit and waited forty minutes to eat. We decided to bypass the breakfast and resturant the rest of our stay unfortunately Service not only at the restaurant but at the hotel overall was poor particularly considering how much we spent in dollars and points. I am still trying to figure out what the daily resort fee was for. There was no pool service. Food service by the pool no bar service. As a matter of fact the bar never opened around the pool. Perhaps the fee was for the workers to sweep around the resort and put towels out on the chairs in the morning. Morning coffee and tea was provided at the front desk for a few hours but staff had to always be asked to provide more once initial small carafes were empty. No one replenished unless asked the when asked the response was always one moment we will get more. Moments turned into a minimum of fifteen twenty minutes each time. I so badly wanted to love this boutique hotel because the location is amazing but sadly it just not worth it at all. Customer service can make the difference. They need to do some major training of staff reminding them that serving guess not just saying my pleasure and not delivering is first priority. Hilton brand is my go to and I’m sad that this is a Hilton property because it doesn’t deliver the level Of excellence and care that guest should receive. The final insult came when checking out the front desk staff asked me how my staff was and I mentioned some of my disappojments. He apologized and offered to compensate me by taking off the $2.00 restaurant bill that was charged to my room. Given that we used a significant number of points and have been loyal Hilton members for over two decades, this felt dismissive rather than restorative. If the goal was truly to make things right, offering to return some of the points used would have been a far more meaningful and appropriate gesture. If you are looking for a service friendly stay beware this isn’t the place to stay.

We spent a couple nights here prior to going to Cabo. Lovely hotel with great friendly staff. Primitivo made us feel right at home and the wife had a lovely massage at the spa. From the front desk to Arni in the restaurant we were always taken care of here. Reasonable rates and a nice pool.

They were quite a few problems with this hotel it doesn't match the price point of what was charged. One thing is one day we order tacos and literally needless to say Three of us order tacos in each different taco order we're all horrible. I ordered pork belly tacos. The person that cooked him should be forced to eat them. Pork belly has to be cooked to the point where the fat is crispy this person failed and just left blobs of fats with low quality chewy meat. My friend had some kind of tempura battered vegetable tacos they were needless to say god-awful. My cousin had fish tacos and they were small for the price point. Do not eat here do not drink your drinks or frightfully frightfully frightfully expensive. Another problem with this hotel is that they don't have refrigerators in the regular rooms. Give me a break. Also the swimming pool was hot as Hades. There was nothing to cover the pool and we were there in the month of August and the swimming pool was basically a hot tub Potter even than the actual jacuzzi. It was miserable and people didn't use it. They should a put air conditioning coils in the pool or b invent some kind of covering that prevents it from hitting the sun in direct sunlight. For all intensive purposes that swimming pool was unswimmable. The staff was professional but I would never ever stay there again with so many faults. To call that place the Hilton shows the Hilton in a bad light. How can you charge an amenity fee and not even have a refrigerator in the room give me a break. Also water drains slow in all pipes. Internet was fine I would never buy a drink there they were outrageously expensive. To keep my things cold I had to buy an ice chest and stuck it in the shower. I had to empty it every day and put new ice in to keep my cream cold. Another problem with a hotel is they offer free coffee but only till 9:00 a.m. who the hell wants to get up before 9:00 a.m. to get a cup of coffee. I think it was a money saving technique on their behalf. They also gave me an ice chest to use as ice but the container that they gave it to me wasn't clean was I supposed to put that in a drink? Gross!! Definitely not up to Hilton standards and not at a price point more than $70 total. Their idea of happy hour is 14 or $17 margarita buy one get one free. Insanity I would never pay that much for margarita. I like the art but this hotel is severely flawed

Great location and amenities. Quiet pool (heated) with hot tub. Excellent bar. Staff highly trained and responsive , friendly. Five minute walk to Mission Church and plaza. Dozens of shops and places to eat within 5-15 minute walk. Urbana bus line passes in front all day. Uber and taxi available. Will return!

I've enjoyed staying at Tropicana Los Cabos both before and after the updates. This year, I decided to stay at my timeshare on the beach instead of in historic San Jose. I must admit, I was a bit disappointed that we didn't choose Tropicana this time. When we visited, it was wonderful to reconnect with the amazing staff and management from last year, especially Christopher, the GM, and Nacho, one of the hotel team members. We stopped by before heading to Art Walk and savored the delicious guacamole dip along with some refreshing drinks. After the festivities, we returned for some flamenco dancing, lively music, and a cozy nightcap. It was such a special moment that Christopher and Nacho remembered me from last year's visit. Next year, I can't wait to return to Hotel Tropicana, especially since it's right in the heart of the Art Walk district, full of shops, restaurants, and historic sites to explore.

Absolutely gorgeous with super helpful staff. There are a few things to note though: the pool doesn’t get Sunshine ALL Day due to the hotel location but the water is warm and the hotel pool area is always quiet and cozy. They clean your room everyday plus free coffee in the morning. Our only issue was the wifi as it was on and off during our stay apart from that everything was honestly perfect.

We stayed here for a birthday girls trip and were blown away by the hospitality. Everything was so amazing from the moment we arrived. We were greeted with wet hand towels and drinks. Primitivo helped us with our luggage and walked it up to our room for us. He was so sweet and welcoming our entire stay! I can’t say enough great things about this hotel and the staff. They could teach a master class in hospitality! Everything about our stay was fantastic from the room (the bed was so comfy), to the pool, and even the on-site restaurant and bar. Definitely recommend a massage at the spa in the hotel. She worked magic! It was so relaxing The close location to the town plaza was an added bonus. We will absolutely stay here again in the future and look forward to our next visit. Thank you for making this a memorable trip!