Tsarsko Selo Spa

We’re very glad to find this hotel. Perfect room with a quiet nice view from the balcony. Comfortable bad—sweet dreams 😊 Delicious breakfast: enough for men😉☺️ fresh fruits. We used it just for one night. There is a pool and bar in the territory.

It was definitely perfect for my solo business trip. The hotel itself is nice, I like the concept. The gym inside is quite decent and I like the breakfast area although the breakfast itself is quite basic but acceptable. The spa area also seems nice but I didn't find time to use it. My room was huge with some beautiful ambiance on the big balcony. My only slight issue was the staff. Part of the staff (most of them) is absolutely amazing and professional. One small part, unfortunately, seems like they absolutely hate that they have to work there. 🥲 And that always makes the situation awkward. But other than that, I am pretty satisfied and would love to come back in the future.

I was booked into this hotel by the dental clinic that are doing my implants. After reading a couple of the bad reviews I think I am in a different hotel! My room is immaculately clean, kettle, complimentary drinks etc and the free toiletries provided are the absolute best I have had free in a hotel. |Looking outnover beautiful gardens and there is a supermarket and Lidl close by. I would highly recommend this hotel. 5 🌟

I recently stayed at this resort and was thoroughly disappointed. The facilities are outdated and in dire need of renovation, giving the entire place a neglected and worn-out feel. What made the experience even worse was the incredibly rude and unprofessional staff, who seemed more interested in brushing off guests than offering any real assistance. With so many better options available in the area, I strongly recommend looking elsewhere for a more welcoming and comfortable stay.

Excellent spa hotel. The spa is of a very high standard. Open until 8:00 PM. There is a huge, really hot pool, a large jacuzzi, 2 wet saunas, 1 dry sauna. Spacious and luxurious rooms. What to improve: An elderly receptionist is very slow, does not speak English and is not nice. No sense of service. Very expensive Other than that, a modern and amazing hotel

I had an awful experience at this hotel. The room was filthy — hair and rubbish everywhere, and it smelled disgusting. I went to the reception to complain, and although the staff member was helpful, they told me all the rooms are like that. I said that this isn’t what I booked, as the photos looked completely different. He admitted the pictures online are from 20 years ago!||They offered me a different room, but it was still dirty and didn’t even have air conditioning. It was so hot that we couldn’t sleep at all during the night. Honestly, I wouldn’t recommend this place to anyone. It was a complete disappointment.

Very good option for staying outside sofia, with free parking. Small buildings with spacious rooms. Restaurant, bar, spa; even an event hall (which hosted a VERY loud celebration).|[Again: need to reach thevminimum number of characters.]

Normally I don’t do reviews, but this one had to be written, zero customer friendly, staff was very rude and unfriendly. I paid online and had proof that everything was in order, when I went to check in, they told me that I hadn't paid, and that I would have to pay again. Even after showing proof of payment. This is unacceptable on the part of the receptionist. We asked to speak to the manager in charge or someone in charge of the hotel, but that were denied. After saying that I had called my lawyer, in less than two minutes, I was informed that the payment was in order.😂 It was a comedy in this hotel, I still don't know why they say it is 4*. We asked for the room to be cleaned, and no one from cleaning came for 3 days in a row, finally we had to ask for towels and toilet paper at reception. Horrible experience!!!! People were so rude that they wouldn't look you in the face. On the day we were supposed to check out at 7 am, we couldn't find anyone at the hotel. We tried to call, but they were also unavailable at the moment, even though when we read the “rules” it said 24-hour service available. In the end we had to leave the key with a security guard at the hotel gate, who wanted proof of how we had paid, again 😂 I do not recommend this hotel to anyone. breakfast was always the same, cold and often from the day before. The only thing that was really good was the pool, otherwise it was a 0.