jimmy P.
Google
Upon arriving by car, exhausted and loaded with luggage after our first week of travel, we were met with complete indifference from three front-desk employees. They watched us struggle with our suitcases outside, yet offered no assistance whatsoever. When we finally reached the reception desk, we expected a warm “Welcome to our hotel” and a friendly smile —we just got a cool what is your name.
While the suite offered a stunning view of the Adriatic, its cleanliness was unacceptable. We found a thick layer of dust on the television, cobwebs in the corners, two dirty glasses on the desk, a swim-up pool filled with plant debris and a dirty glass bathroom door.
As suite guests, we received a complimentary bottle of red wine. When I asked at the reception to exchange it for white wine—since we don’t drink red—I was met with a blunt “NO, hotel policy.”
Additionally, the requirement to scan QR codes for everything, even for basic amenities like slippers, felt impersonal and frustrating. At this price point, such items should be standard in a suite. The atmosphere throughout the hotel reflected this same attitude: the less staff interaction with guests, the better.
They serve disgusting cocktails made with no attention at all.
To illustrate the appalling service: I ordered a Whisky Sour. The barmaid, while chatting with a colleague and not even looking at the glass, poured a half glass of cheap whisky over ice, added bottled lemon juice and what should be egg white, shook it for two seconds, and shoved the resulting brown sludge toward me without a word or eye contact. I didn’t dare taste it and returned it the same way it was served.
While I understand that in an all-inclusive package the alcohol is local and not premium, the preparation should be professional. They clearly just throw some ingredients together and push a foul mix to you in two seconds.
The bar staff were consistently unprofessional and unfriendly. Guests had to queue for drinks and were barked at with “NEXT” as if in a factory. Menus were sticky and filthy, and the complaint procedure printed on the back of each menu speaks volumes about your expected service standards.
The only snack you could get with the drinks was popcorn, not even peanuts or crisps. When asked they say: buy at the shop!
We only had dinner and breakfast once. At dinner, we picked up three different plates and soup bowls—all still dirty with food residue. Our appetite vanished instantly, and we chose not to eat at the due to the dirty dishes. It made us question the hygiene standards in the kitchen. The food on display didn’t look appetizing either.
Breakfast offered a decent selection, but the staff clearing tables looked visibly unhappy and disengaged.
In any reputable hotel, sun loungers are stacked in the evening, terraces are cleaned, and loungers are neatly arranged in the morning. At this hotel, loungers were left exactly as guests abandoned them the night before. I saw only minimal sweeping around the pool area.
The guest service throughout the entire hotel is non-existent. As a travel agent with 35 years of experience who has visited hotels in all categories worldwide, I find this a disgrace. Hotel guests are ignored here instead of being the focus.
Most concerning is the complete absence of management. In well-run hotels, a manager is always present to oversee operations and ensure service standards. Here, I saw none—only unmotivated, unprofessional, and unfriendly staff who showed no regard for guests.
Due to the unacceptable conditions, we refused to spend another night at the hotel. I immediately booked alternative accommodation that same evening and left the next morning. I would rather lose €2,110 than endure one more night in this soulless factory-like establishment and risk ruining the final week of our holiday after a fantastic first week before. This is not a low budget all-inclusive, and it falls far below the standards one should expect from the TUI BLUE brand.
