Mark M.
Yelp
Two couples, a Scottish castle, luxury rooms, poster beds, a piece of history ... How romantic! But NOT at the Tulloch Castle Hotel.
On our 10-day visit to the Scottish Highlands, I perhaps most looked forward to lodging at a castle. Tulloch Castle's web site looked so inviting and the hotel seemed to be a value at slightly more than £200 per room per night. I couldn't have been more wrong.
Driving up to the castle, we four first noticed that the outside was in need of repair. But upon entering through the large doors into the castle's foyer, it was clear that the outside was a step above the interior. The main floor was dark, dingy, and cluttered. A tacky glass case of curios for sale ("Cash Only") stood next to the receptionist's desk.
We had confirmed reservations for two poster-bed rooms for two nights. Oops, they only had reservations only for one room and ... oops ... they didn't have an available room for that reservation. They were, we were told, full for the next two nights.
Admitting their error, the receptionist and the manager-on-duty scrambled to accommodate us. They offered, an we reluctantly accepted, the available two-bedroom, one sitting room flat in the rear of the castle (accessible through the dining room). One bedroom was full-sized, the other was small and substituted a sheet of plywood for a box spring under the mattress. The showers were unacceptably small and narrow, with no place in the master shower to place soap or shampoo. The rugs and sofa in the sitting room were stained, the walls were in disrepair, and attempts to paint over previous repairs had been finished with a paint color that failed to match the remainder of the wall. There was no door on either the master bedroom or master bathroom, so privacy was impossible.
The general manager would arrive later that evening. Although knowing the Tulloch Castle's faux pas, she failed to seek us out. We did, however, seek her out. She offered more excuses than seemed possible, but no apologies for the state of the hotel. She seemed blind to its shortcomings ("You're being pretty nitpicky.")
Dinner at the castle was ok. Yet I would be remiss if I didn't mention the dining room's dinginess or the occasional pieces dirty flatware.
We agreed to a reduced rate, and left after only one night. We will not be back.