Tumbleweed Plants

First time purchasing plants from them, and unfortunately it will also be my last. I ordered a maple tree on preorder, with an estimated delivery window of 16–30 December 2025 as stated in the email. However, it was only delivered on 9 January 2026, well past the stated timeframe. There’s a saying that “good things are worth waiting for,” but that certainly wasn’t the case here. The maple tree arrived in a pot with an uneven base, despite the website claiming it “comes with a sturdy and weighted pot.” The tree cannot stand on its own without support and was delivered slanted and leaning against the wall, which suggests there was no proper quality check before dispatch. To make matters worse, I found a broken branch tucked inside the tree. I also purchased a pomelo plant, which was delivered without a pot, even though it was supposed to include a free red plastic pot. None of the plants were labelled with their names, unlike purchases I’ve made from other plant shops. I had to cross-check their website just to confirm whether I received the correct plants. Came across their advertisement on Instagram showing how they packed an order which is definitely not the case they did with mine. Have attached the screenshot that I have took from Instagram. What a misleading and false advertisement to entice customer to purchase yet fail to deliver the same standards as advertised on social media. As of now, there has been no response from customer service regarding these issues. The only time they are prompt is when you need assistance adding more items to your order. Overall, this was a very disappointing experience in terms of product quality, packaging, and after-sales support.

Feel scammed. Bought 4 pots of what was supposed to be waxed flower bonsais but they came looking nothing like a bonsai. I’m ok if they will flower later but the plants I received look like potted twigs. Azel replied my emails promptly but offered no real solution except there are no refunds or exchanges and that I have to water and trim them. These were supposed to be CNY gifts and I feel ashamed gifting these.. I said I’m happy to take any other replacements that are presentable but again, the reply is no. In total I spent S$264.24 for 4 plants that I am completely disappointed with. Today I passed Mosscape and saw they had lovely jade plants with beautiful pink flowers in a beautiful pot for S$48. Please don’t buy from Tumbleweeds, since they don’t have a store, you really have to take whatever they give you - it’s all in their fine print. Heaven knows how they got their high rating.. I trusted that rating and as such, now feel completely scammed. I should’ve read the other Google reviews prior..lesson learnt

Absolutely delighted with my purchase! The shimpaku bonsai and artificial rubber tree I bought add so much warmth and character to my home. They look beautiful and really elevate the space. Thank you, Tumbleweed Plants!

Azel who has been my point of contact since day one, has been phenomenal on providing excellent advice and recommendations for my place. Besides the wonderful suggestions and advice, Azel has also gone the extra mile in ensuring the plants were delivered safely and on time. The plants added a softer touch to the interior and they brought out the homeliness and energy of the place. I would like to acknowledge Azel and the whole team at Tumbleweed for the professional work and the special touch to their service.

Online order seamless. Packaging fantastic, the plants I’ve received all in good condition. Happy and will buy more in future

The plum blossom I received from Tumbleweed is gorgeous. It is three feet tall and has multiple branches with many buds ready to burst into flowers. The excellent state of the plant went beyond my expectations. The delivery was expeditious.

Can’t speak highly enough of Tumbleweed! I’ve got plants from a few places when I first moved to SG but these guys always have the best quality, healthiest plants on arrival. They also have beautiful pots and amazing customer service. Their staff are all very friendly and helpful, from the people on WhatsApp helping with questions to the lovely delivery driver. By far best plant nursery in SG!

I got a "Money Tree Fat Plant" for a housewarming gift. On the website, as the original brown planter was not aesthetically pleasing, I have decided to upgrade the planter to what was suggested on the website - ripple bowl ceramic planter - ink dot at $25 add on. Delivery was supposed to be on 19th Nov between 10am - 7pm. On 19th Nov, 3.15pm, CS messaged to ask me to switch the planter because the plant won't fit. I honestly thought at this time they should be telling me the plant is on its way. How can the website be recommending a planter that is TOO SMALL for the plant? This should not even happen in the first place. CS said that this is "a possible glitch in the system" and the "plant comes in several sizes in grow pots and this one came out really big". From the image, I am already quite disappointed with how it looks. While I can understand plant grows in diff shapes and sizes, I just felt they shouldn't market this as a small plant when it is going to be a bigger plant. CS said a photo will be sent to me when its done, I didn't receive any photo. Delivery was updated to 20th on its own - should this even happen in the first place? I paid for delivery at $10 and selected a 19th Nov but recipient got the plant on 20th Nov. Lastly, I wrote a note on the website to be alongside the plant. But only the first two words were on it. The rest of the message was not there. Imagine I sent the plant to 'Jenny' and the note says 'With Love, Jenny' - this is for an elderly couple so this confusion is not great. CS says they didnt see a note with the order. Is this a system glitch again? Clearly this system is not working and needs an upgrade yes? The entire experience for me is disappointing, because what I feel and see from the website is clearly not what I'm receiving as a consumer. I definitely should have read the google reviews first. *While CS has responded rather promptly to the issues mentioned above, I’m sharing my feedback here as well. This is a 2 star rating, and 1 star belongs to the CS.